Above all, IT needs to ensure that critical systems keep running no matter what, even during a system upgrade because when things go south, it can get ugly in a hurry for you. It's a lesson RBS, a Scottish Bank, has been learning the hard way.
IT can use internal social software to be more transparent and communicate better with employees across the organization. And transparency could lead to better cooperation, which is especially important in a time of consumerization.
One company estimates there will be 67,000 lost or stolen cell phones in London during the upcoming Olympic Games, and chances are some of those phones are going to contain sensitive company data. That's when it's no longer just annoying for the owner, it's a big problem for IT.
Technical glitches can turn out to be expensive. Just ask Nasdaq, which first proposed a $40 million settlement for issues around the Facebook IPO, and recently upped it to $62 million -- and that still might not be enough.
Law enforcement has virtually unlimited ability to make requests to see electronic information without a warrant, and this power, while certainly disturbing from a civil liberties perspective, can also cost you money in time and resources responding to requests.
Olympic web site organizers have been preparing for months for the expected traffic onslaught when the games begin this weekend. While nobody can prepare for every contingency, the team reportedly did what they could to ensure smooth operation throughout the games.
After the US arrested 24 hackers this week, it left me wondering if we were any safer, and the answer is we're not because that was just a drop in the bucket. You're not going to solve network security issues through law enforcement.