Contacting the ARH Support team
Please explain the problem as detailed as possible and always send the following information for making it easier to help you:
- The exact type of the product you have and its serial number
- If you have problems during recognition, send images from the document taken with Passport Reader Demo
- If there is any error code or message appearing, please write the code and the place where it occurs (sending a screenshot is much better)
- If you noticed the problem while running a Demo or a sample application, please write the name of the application you tested
- If you have some problem while developing your own application, please name the programming language and compiler you use (version number!)
and if possible please send a short part of the source code
- Please write if you use ActiveX or DLL
- Please try to determine the place where the error occurs (e.g. "when I call GetOCR() function for the second time, it always hangs...")
Before sending back a faulty device to repair, always contact the ARH Support Team!
IMPORTANT: Repairs may be executed by the manufacturer only!