Troubleshooting Scientific Notebook
Version: 3.x, 4.x, 5.x - Scientific Notebook
The following information may help if you experience problems with Scientific Notebook.
Installing Scientific Notebook
Error Starting Program: Scinoteb.exe file is linked to missing export CTL3D32.DLL
Problem: This message displays when the CTL3D32.DLL file on a Windows system is an older version than the one Scientific Notebook requires.
Solution: Install a new version of the
System crashes during installation
Problem: When you attempt to install the Beta versions of Scientific Notebook, you get messages indicating that certain files can't be found, can't be copied, or can't be decompressed.
Solution: There may be problems with your
WININET.DLL not found
Problem: When you attempt to run Scientific Notebook, you receive an error stating that WININET.DLL or OLEAUT32.DLL was not found.
Solution: Install the missing
Fonts display incorrectly
Problem: The Scientific Notebook Unicode fonts don't display on screen or print correctly.
Solution: Check that the fonts are
installed properly and correct the installation if necessary.
Starting Scientific Notebook
Cannot connect to license server
Problem: The message displays when you try to start the program.
Solution: Modify the default environment
variable for FLEXlm, our licensing software.
License verification error
Problem: Windows is trying to run the program under a Terminal Service.
Solution: Log off and
Scientific Notebook doesn't start
Problem: Scientific Notebook doesn't start if you have installed the preview release of Microsoft Internet Explorer 4.0. There is a bug in sh32w32.dll, a file located in your Windows system directory.
Solution: Update to a newer version
Displaying Scientific Notebook documents
Can't find file (filename)
Problem: The message displays when you try to open a file.
Solution: Choose an option.
Problem with importing JPG graphics
Problem: JPG graphics created with Adobe Illustrator don't import correctly.
Single and double quotes are displayed as question marks
Problem: Some characters appear incorrectly in Scientific Notebook if the software is installed on systems running Japanese Windows.
Solution: Install a new character mapping file to replace the file of the same name in the Scientific Notebook program
Printing Scientific Notebook documents
Not all characters print
Problem: Some characters don't appear in print.
Solution: TrueType fonts haven't been downloaded correctly to
the printer. Download the fonts.
Last revised 04/25/06
This document was created with Scientific WorkPlace.