Everyone hates calling customer service and getting that automated switchboard that goes nowhere . . . while they tell you how important your call is.
71% of Americans say they become “extremely irritated” when they call a company and can’t speak to a real person. And two out of three give up and end the call without getting their issue resolved.
Obviously automated switchboards save companies money, but you’ll be on hold an average of one minute and 51 seconds. That’s more than TWICE as long compared to a company that doesn’t use them.
Yes, there are still companies that use HUMAN BEINGS instead of computers to answer the phone.
–Grainger (–They sell industrial equipment.)
–Cabelas.com (–They sell camping gear.)
–BlueNile.com (–They sell engagement rings and fine jewelry.)