ISIT 105 Problem Solving for the IT Professional • 5 Cr.
This course presents a wide variety of strategies to build a person's problem solving skills towards situations in IT. Students practice creative/lateral thinking techniques and communication skills to approach technical and non-technical problems. Prerequisite: ENG 092 or 093 with a C- or better, and Math 098 with a C- or better.
After completing this class, students should be able to:
- Articulate problem solving strategies and techniques in relation to IT problems.
- Differentiate between lateral and vertical thinking.
- Given a problem orally, in written format and through observation, be able to concisely state the problem.
- Identify possible causes of a problem and be able to evaluate the probability of each.
- Plan a course of action to arrive at a solution.
- Practice a variety of techniques of creative thinking.
- Given a problem and having arrived at a solution, analyze the process.
- Use written communication to concisely communicate the problem and solution to an appropriate client.
- Use technical documentation to help identify problem causes and solutions.
- Apply problem solving strategies to solve a technical problem in an area unfamiliar to the student.
- Define and apply "system thinking" to problems.