Customer retention, compliance with industry regulations and avoidance of potential product liability lawsuits are important objectives for all companies. An effective complaint management software system is critical to achieving these goals. There are two important components of a best-in-class complaint management system: customer complaint tracking and customer handling software.
Customer complaint software is used to log, respond, investigate and analyze complaints with the notion of maintaining and improving a manufacturer’s quality of service process. This should include both negative feedback (complaints), along with positive feedback. Complaint software significantly improves your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increases customer satisfaction and brand reputation.
Complaint handling software monitors developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing TrackWise customer complaint software, a fully-web based system that ensures compliance, reduces product safety risk and streamlines the complaint handling process. TrackWise integrates complaint handling processes into the overall Enterprise Quality Management System (EQMS). With TrackWise, your organization can centralize its complaint intake processes, efficiently manage site level investigations and electronically process corrective and preventive actions.
The Food and Drug Administration (FDA) and other government bodies are increasing enforcement and require better record keeping and complaint handling than ever before. TrackWise complaint management software can help reduce risk and is fully configurable across many industries including pharmaceutical/biotech, medical device and electronics.
Read about Complaint Management Solutions for the Pharmaceutical and Biotech Industry, Medical Device Industry, Consumer Products Industry and Electronics Manufacturing Industry.