<?php
/**
 * Localized data
 *
 * @copyright Copyright (C) 2010-2024 Combodo SAS
 * @license    https://opensource.org/licenses/AGPL-3.0
 * 
 */
/**
 *
 */
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
	'Menu:RequestManagement' => 'Helpdesk~~',
	'Menu:RequestManagement+' => '',
	'Menu:RequestManagementProvider' => 'Helpdesk provider~~',
	'Menu:RequestManagementProvider+' => '',
	'Menu:UserRequest:Provider' => 'Open requests transferred to provider~~',
	'Menu:UserRequest:Provider+' => '',
	'Menu:UserRequest:Overview' => 'Overview~~',
	'Menu:UserRequest:Overview+' => '',
	'Menu:NewUserRequest' => 'New user request~~',
	'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
	'Menu:SearchUserRequests' => 'Search for user requests~~',
	'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
	'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
	'Menu:UserRequest:Shortcuts+' => '~~',
	'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
	'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
	'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
	'Menu:UserRequest:MySupportRequests+' => '',
	'Menu:UserRequest:EscalatedRequests' => 'Hot requests~~',
	'Menu:UserRequest:EscalatedRequests+' => '',
	'Menu:UserRequest:OpenRequests' => 'All open requests~~',
	'Menu:UserRequest:OpenRequests+' => '',
	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)~~',
	'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)~~',
	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~',
	'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~',
	'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~',
	'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by organization~~',
	'Class:UserRequest:KnownErrorList' => 'Known Errors~~',
	'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
	'Menu:UserRequest:MyWorkOrders' => 'Work orders assigned to me~~',
	'Menu:UserRequest:MyWorkOrders+' => 'All work orders assigned to me~~',
	'Class:Problem:KnownProblemList' => 'Known problems~~',
	'Tickets:Related:OpenIncidents' => 'Open incidents~~',
));

// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+

//
// Class: UserRequest
//

Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
	'Class:UserRequest' => 'User Request~~',
	'Class:UserRequest+' => '~~',
	'Class:UserRequest/Attribute:status' => 'Status~~',
	'Class:UserRequest/Attribute:status+' => '~~',
	'Class:UserRequest/Attribute:status/Value:new' => 'New~~',
	'Class:UserRequest/Attribute:status/Value:new+' => '~~',
	'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
	'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
	'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~',
	'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
	'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
	'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
	'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
	'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
	'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~',
	'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
	'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~',
	'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
	'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~',
	'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
	'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~',
	'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
	'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~',
	'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
	'Class:UserRequest/Attribute:request_type' => 'Request Type~~',
	'Class:UserRequest/Attribute:request_type+' => '~~',
	'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incident~~',
	'Class:UserRequest/Attribute:request_type/Value:incident+' => '',
	'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~',
	'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
	'Class:UserRequest/Attribute:impact' => 'Impact~~',
	'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected~~',
	'Class:UserRequest/Attribute:impact/Value:1' => 'A department~~',
	'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
	'Class:UserRequest/Attribute:impact/Value:2' => 'A service~~',
	'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
	'Class:UserRequest/Attribute:impact/Value:3' => 'A person~~',
	'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
	'Class:UserRequest/Attribute:priority' => 'Priority~~',
	'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
	'Class:UserRequest/Attribute:priority/Value:1' => 'Critical~~',
	'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority~~',
	'Class:UserRequest/Attribute:priority/Value:2' => 'High~~',
	'Class:UserRequest/Attribute:priority/Value:2+' => '',
	'Class:UserRequest/Attribute:priority/Value:3' => 'Medium~~',
	'Class:UserRequest/Attribute:priority/Value:3+' => '',
	'Class:UserRequest/Attribute:priority/Value:4' => 'Low~~',
	'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority~~',
	'Class:UserRequest/Attribute:urgency' => 'Urgency~~',
	'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
	'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~',
	'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent~~',
	'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~',
	'Class:UserRequest/Attribute:urgency/Value:2+' => '',
	'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~',
	'Class:UserRequest/Attribute:urgency/Value:3+' => '',
	'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~',
	'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level~~',
	'Class:UserRequest/Attribute:origin' => 'Origin~~',
	'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
	'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
	'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
	'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
	'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
	'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~',
	'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~',
	'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
	'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~',
	'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
	'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~',
	'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
	'Class:UserRequest/Attribute:approver_id' => 'Approver~~',
	'Class:UserRequest/Attribute:approver_id+' => '~~',
	'Class:UserRequest/Attribute:approver_email' => 'Approver Email~~',
	'Class:UserRequest/Attribute:approver_email+' => '~~',
	'Class:UserRequest/Attribute:service_id' => 'Service~~',
	'Class:UserRequest/Attribute:service_id+' => '~~',
	'Class:UserRequest/Attribute:service_name' => 'Service name~~',
	'Class:UserRequest/Attribute:service_name+' => '~~',
	'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~',
	'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
	'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
	'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag~~',
	'Class:UserRequest/Attribute:escalation_flag+' => '~~',
	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No~~',
	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '~~',
	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes~~',
	'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
	'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason~~',
	'Class:UserRequest/Attribute:escalation_reason+' => '~~',
	'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~',
	'Class:UserRequest/Attribute:assignment_date+' => '~~',
	'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~',
	'Class:UserRequest/Attribute:resolution_date+' => '~~',
	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending~~',
	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
	'Class:UserRequest/Attribute:tto' => 'TTO~~',
	'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
	'Class:UserRequest/Attribute:ttr' => 'TTR~~',
	'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
	'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
	'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
	'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~',
	'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
	'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~',
	'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
	'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
	'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
	'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
	'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
	'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~',
	'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
	'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~',
	'Class:UserRequest/Attribute:time_spent+' => '~~',
	'Class:UserRequest/Attribute:resolution_code' => 'Resolution code~~',
	'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
	'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance~~',
	'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed~~',
	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair~~',
	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other~~',
	'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch~~',
	'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update~~',
	'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
	'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training~~',
	'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
	'Class:UserRequest/Attribute:solution' => 'Solution~~',
	'Class:UserRequest/Attribute:solution+' => '~~',
	'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~',
	'Class:UserRequest/Attribute:pending_reason+' => '~~',
	'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~',
	'Class:UserRequest/Attribute:parent_request_id+' => '~~',
	'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~',
	'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
	'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~',
	'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
	'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~',
	'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
	'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~',
	'Class:UserRequest/Attribute:parent_change_id+' => '~~',
	'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~',
	'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
	'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~',
	'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
	'Class:UserRequest/Attribute:public_log' => 'Public log~~',
	'Class:UserRequest/Attribute:public_log+' => '~~',
	'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction~~',
	'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
	'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~',
	'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied~~',
	'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatisfied~~',
	'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
	'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatisfied~~',
	'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
	'Class:UserRequest/Attribute:user_comment' => 'User comment~~',
	'Class:UserRequest/Attribute:user_comment+' => '~~',
	'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~',
	'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
	'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~',
	'Class:UserRequest/Stimulus:ev_assign+' => '~~',
	'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~',
	'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
	'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~',
	'Class:UserRequest/Stimulus:ev_approve+' => '~~',
	'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~',
	'Class:UserRequest/Stimulus:ev_reject+' => '~~',
	'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~',
	'Class:UserRequest/Stimulus:ev_pending+' => '~~',
	'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~',
	'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
	'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
	'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
	'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~',
	'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
	'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~',
	'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
	'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~',
	'Class:UserRequest/Stimulus:ev_close+' => '~~',
	'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~',
	'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
	'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~',
	'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
	'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
));


Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
	'Portal:TitleDetailsFor_Request' => 'Details for request~~',
	'Portal:ButtonUpdate' => 'Update~~',
	'Portal:ButtonClose' => 'Close~~',
	'Portal:ButtonReopen' => 'Reopen~~',
	'Portal:ShowServices' => 'Service catalogue~~',
	'Portal:SelectRequestType' => 'Select a type of request~~',
	'Portal:SelectServiceElementFrom_Service' => 'Select a service element for %1$s~~',
	'Portal:ListServices' => 'List of services~~',
	'Portal:TitleDetailsFor_Service' => 'Details for Service~~',
	'Portal:Button:CreateRequestFromService' => 'Create a Request for this service~~',
	'Portal:ListOpenRequests' => 'List open requests~~',
	'Portal:UserRequest:MoreInfo' => 'More information~~',
	'Portal:Details-Service-Element' => 'Service elements~~',
	'Portal:NoClosedTicket' => 'No closed request~~',
	'Portal:NoService' => '~~',
	'Portal:ListOpenProblems' => 'On going problems~~',
	'Portal:ShowProblem' => 'Problems~~',
	'Portal:ShowFaqs' => 'FAQs~~',
	'Portal:NoOpenProblem' => 'No open problem~~',
	'Portal:SelectLanguage' => 'Change you language~~',
	'Portal:LanguageChangedTo_Lang' => 'Language changed to~~',
	'Portal:ChooseYourFavoriteLanguage' => 'Choose your favorite language~~',
	'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
	'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
));


Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
	'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
	'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
	'Organization:Overview:Tickets' => 'Tickets for this organization~~',
));
