{% extends request.ajax ? "layout_blank.phtml" : "layout_default.phtml" %}
{% import "macro_functions.phtml" as mf %}
{% block meta_title %}{{ticket.subject}}{% endblock %}

{% block content_before %}
		<!-- Page Heading/Breadcrumbs -->
        <div class="row">
            <div class="col-lg-12">
                <h1 class="page-header">{{ ticket.subject }}
					<small>{{ticket.helpdesk.name}}</small>
				</h1>
				<ol class="breadcrumb">
					<li><a href="{{ ''|link }}">{% trans 'Home' %}</a></li>
					<li class="active">{{ ticket.subject }}</li>
				</ol>
            </div>
        </div>
        <!-- /.row -->
{% endblock %}
{% block content %}
		<ul class="breadcrumb list-inline">
			<li>{% trans 'Status' %}:<span class="label {% if ticket.status == "open" %}label-danger{% elseif ticket.status == "on_hold" %}label-warning{% elseif ticket.status == "closed" %}label-success{% else %}label-default{% endif %}">{{ mf.status_name(ticket.status) }}</span></li>
			<li>{{ticket.created_at|date('Y-m-d h:i')}}</li>
			{% if ticket.rel_type == 'order' and ticket.rel_id %}<li><strong>{% trans 'Related to' %}:</strong> <a href="{{ 'order/service/manage'|link }}/{{ ticket.rel_id }}">{% trans 'Service #' %} {{ ticket.rel_id }}</a></li>{% endif %}
		</ul>		
		<hr>

		<div class="well">
			<div class="row">
				{% for i, message in ticket.messages %}
				<div class="col-sm-10{% if message.author.name != ticket.messages.1.author.name %} col-sm-offset-2{% endif %}">
					<div class="panel {% if message.author.name != ticket.messages.1.author.name %}panel-success{% else %}panel-default{% endif %}">
						<div class="panel-heading">
							<img src="{{ message.author.email|gravatar }}?size=20" alt="{{ message.author.name }}" class="gravatar"/>
							{{ message.author.name }}
							<small class="pull-right">{{ message.created_at }}</small>
						</div>
						<div class="panel-body">
							{{ message.content|bbmd }}
						</div>
					</div>
				</div>
				{% endfor %}
				{% if ticket.status != "closed" %}
					<div class="col-sm-10">
						<form method="post" action="" class="api_form" data-api-url="{{ 'api/guest/support/ticket_reply'|link }}" data-api-reload="1">
							<div class="control-group form-group">
								<div class="controls">
									<textarea rows="10" cols="100" class="form-control" name="message" maxlength="999" style="resize:none" required="required" data-provide="markdown" data-iconlibrary="fa"></textarea>
								</div>
							</div>
							<input type="hidden" name="hash" value="{{ ticket.hash }}" />
						<input class="btn btn-primary" type="submit" value="{% trans 'Post' %}">
						</form>
					</div>
				{% else %}
				<div class="col-sm-2 col-sm-offset-10">
					<div class="alert alert-success text-center">
					<i class="fa fa-check"></i> {{ mf.status_name(ticket.status) }}
					<p><small>{{ ticket.updated_at|timeago }} {% trans 'ago' %}</small></p>
					</div>
				</div>
				{% endif %}
			</div>
		</div>

		<hr />
		
		
		<div class="text-center">
			<a class="btn btn-default" href="{{ '/support'|link }}"><i class="fa fa-arrow-left"></i> {% trans 'Tickets list' %}</a>
			{% if ticket.status != 'closed' %}
			<a class="btn btn-success api" type="button" href="{{ 'api/guest/support/ticket_close'|link({'hash' : ticket.hash}) }}" data-api-reload="1" ><i class="fa fa-times"></i> {% trans 'Close ticket' %}</a>
			{% endif %}
		</div>
{% endblock %}