<?php

return [
    'all'        => '全部',
    'ticket'     => '工单',
    'agent'      => '员工',
    'assigned'   => '被分配',
    'myTickets'  => '我的工单',
    'newTicket'  => '新建工单',
    'unassigned' => '未分配',
    'unanswered' => '未回答',
    'archive'    => '存档',
    'subject'    => '主题',
    'requester'  => '要求者',
    'date'       => '日期',
    'team'       => '团队',
    'user'       => '员工',
    'recent'     => '最新更新',
    'requested'  => '已要求',
    'updated'    => '已更新',
    'update'     => '更新',
    'comment'    => '评论',
    'commentAs'  => '评论',
    'assign'     => '分配',
    'status'     => '状态',
    'tag'        => '标签',

    'new'                => '创建',
    'open'               => '打开',
    'reopen'             => '重新打开',
    'pending'            => '正在解决',
    'solved'             => '已解决',
    'isSolvedQuestion'   => '已解决?',
    'closed'             => '关闭',
    'note'               => '私人备注',
    'merge'              => '合并',
    'mergeDesc'          => '选好要合并的工单并点击这里',
    'mergeDesc2'         => '输入工单号再合并',
    'merged'             => '已合并',
    'attachment'         => '附件',
    'uploadAttachment'   => '上传附件',
    'attachFile'         => '添加附件',
    'escalate'           => 'Escalate',
    'escalated'          => 'Escalated',
    'de-escalate'        => 'De-escalate',
    'escalatedDesc'      => 'This ticket is <b>escalated</b>, all comments will be added as private notes until de-escalated',
    'createIssue'        => '创建问题',
    'seeIssue'           => '查看问题',
    'createIdea'         => '创建想法',
    'seeIdea'            => '查看想法',
    'low'                => '低',
    'normal'             => '普通',
    'high'               => '高',
    'blocker'            => '紧急',
    'thanksForTheRating' => '谢谢!',
    'rated'              => '已评价',
    'ticketType'         => '工单类型',
    'needSubject'        => '提供主题',
];
