<?php

/*
#======================================================
|    | Trellis Desk Language File
|    | ad_lang_tickets.php
#======================================================
*/

$lang = array(

'unread' => 'Unread',
'tickets_list' => 'Tickets List',
'last_reply' => 'Last Reply',
'menu_tickets_options' => 'Tickets Options',
'menu_add' => '<strong>Create</strong> a new ticket',
'menu_back' => '<strong>Back</strong> to tickets list',
'menu_settings' => 'Ticket <strong>settings</strong>',
'menu_etemplates' => 'Edit <strong>email templates</strong>',
'filter_by_status' => 'Filter by Status',
'filter_by_department' => 'Filter by Department',
'filter_by_flag' => 'Filter by Flag',
'filter_by_priority' => 'Filter by Priority',
'other_filters' => 'Other Filters',
'user_id' => 'User ID',
'ticket_email' => 'Ticket Email',
'user_email' => 'User Email',
'my_assigned_tickets' => 'My Assigned Tickets',
'ticket_num' => 'Ticket #',
'ticket_id' => 'Ticket ID',
'submitted_on' => 'Submitted On',
'submitted_by' => 'Submitted By',
'ticket_mask' => 'Ticket Mask',
'titletip_group' => 'Group:',
'replies' => 'Replies',
'last_replier' => 'Last Replier',
'satisfaction' => 'Satisfaction',
'ticket_content' => 'Ticket Content',
'post_a_reply' => 'Post a Reply',
'button_add_reply' => 'Add Reply',
'reply_templates' => 'Reply Templates',
'staff_only_reply' => 'Staff Only Reply',
'append_signature' => 'Append Signature',
'recent_ticket_history' => 'Recent Ticket History',
'button_save_notes' => 'Save Ticket Notes',
'button_save_default' => 'Save As Default',
'ticket_notes' => 'Ticket Notes',
'ticket_assignments' => 'Ticket Assignments',
'ticket_flags' => 'Ticket Flags',
'button_add_assign' => 'Add Assignment',
'button_assign_myself' => 'Assign To Myself',
'button_add_flag' => 'Add Flag',
'menu_accept' => '<strong>Accept</strong> this ticket',
'menu_edit' => '<strong>Edit</strong> this ticket',
'menu_escalate' => '<strong>Escalate</strong> this ticket',
'menu_rmvescalate' => '<strong>Remove escalated</strong> status',
'menu_hold' => '<strong>Hold</strong> this ticket',
'menu_rmvhold' => '<strong>Unhold</strong> this ticket',
'menu_move' => '<strong>Move</strong> this ticket',
'menu_close' => '<strong>Close</strong> this ticket',
'menu_reopen' => '<strong>Reopen</strong> this ticket',
'menu_delete' => '<strong>Delete</strong> this ticket',
'menu_print' => '<strong>Print</strong> this ticket',
'menu_priority' => 'Change ticket <strong>priority</strong>',
'menu_mark_unread' => 'Mark ticket as <strong>unread</strong>',
'menu_mark_all_read' => 'Mark all tickets as <strong>read</strong>',
'menu_status' => 'Change ticket <strong>status</strong>',
'menu_refresh' => '<strong>Refresh</strong> this ticket',
'not_assigned' => 'Not Assigned',
'no_flags' => 'No Flags',
'no_flags_to_add' => 'No flags to add',
'add_assign_instructions' => 'Begin typing a name...',
'button_add' => 'Add',
'mask' => 'Mask',
'submit_a_ticket' => 'Submit A Ticket',
'submit_ticket_user_msg' => 'Please begin typing a username and then select from the list or enter an email address for a guest ticket.',
'message' => 'Message',
'button_step_2' => 'Continue to Step 2',
'button_add_ticket' => 'Create Ticket',
'error_no_user' => 'Please select a user or enter an email address.',
'error_no_depart' => 'Please select a department.',
'error_no_subject' => 'Please enter a subject.',
'error_no_priority' => 'Please select a priority.',
'error_no_status' => 'Please select a status.',
'error_no_message' => 'Please enter a message.',
'lv_no_subject' => 'Please enter a subject',
'error_no_field' => 'Please enter a value for the field:',
'editing_ticket' => 'Editing Ticket:',
'button_edit_ticket' => 'Edit Ticket',
'alert_reply_added' => 'Your reply has been successfully added.',
'alert_ticket_added' => 'The ticket has been successfully created.',
'alert_ticket_updated' => 'The ticket has been successfully updated.',
'alert_ticket_accepted' => 'The ticket has been successfully accepted.',
'alert_ticket_escalated' => 'The ticket has been successfully escalated.',
'alert_ticket_rmvescalated' => 'The ticket has been successfully removed of an escalated status.',
'alert_ticket_hold' => 'The ticket has been successfully put on hold.',
'alert_ticket_rmvhold' => 'The ticket has been successfully removed of an on hold status.',
'alert_ticket_moved' => 'The ticket has been successfully moved.',
'alert_ticket_closed' => 'The ticket has been successfully closed.',
'alert_ticket_reopened' => 'The ticket has been successfully reopened.',
'alert_ticket_untracked' => 'The ticket has been successfully marked as unread.',
'alert_reply_untracked' => 'The reply has been successfully marked as unread.',
'alert_tickets_tracked' => 'All tickets have been successfully marked as read.',
'alert_priority_updated' => 'The priority has been successfully updated.',
'alert_status_updated' => 'The status has been successfully updated.',
'error_ticket_deleted' => 'The ticket has been successfully deleted.',
'error_status_same' => 'Ticket status is the same.',
'error_depart_same' => 'Ticket department is the same.',
'error_priority_same' => 'Ticket priority is the same.',
'dialog_escalate_title' => 'Escalate ticket?',
'dialog_escalate_msg' => 'Are you sure you want to escalate this ticket?<br /><br />This ticket may be reassigned and/or moved depending on your ticket and department settings.',
'dialog_escalate_button' => 'Escalate Ticket',
'dialog_rmvescalate_title' => 'Remove escalated status?',
'dialog_rmvescalate_msg' => 'Are you sure you want to remove the escalated status on this ticket?<br /><br />This ticket will not be reassigned or moved back to its original state. Only the escalated icon will be removed.',
'dialog_rmvescalate_button' => 'Remove Escalated Status',
'dialog_move_title' => 'Move ticket?',
'dialog_move_msg_a' => 'This ticket may be reassigned depending on your ticket and department settings.',
'dialog_move_msg_b' => 'Move ticket to department:',
'dialog_move_button' => 'Move Ticket',
'dialog_delete_ticket_title' => 'Delete ticket?',
'dialog_delete_ticket_msg' => 'Are you sure you want to delete this ticket?',
'dialog_delete_ticket_button' => 'Delete Ticket',
'dialog_delete_reply_title' => 'Delete reply?',
'dialog_delete_reply_msg' => 'Are you sure you want to delete this reply?',
'dialog_delete_reply_button' => 'Delete Reply',
'dialog_close_title' => 'Close ticket?',
'dialog_close_msg' => 'Are you sure you want to close this ticket?',
'dialog_close_button' => 'Close Ticket',
'dialog_allow_reopen_msg_a' => 'Allow User To Reopen Ticket *',
'dialog_allow_reopen_msg_b' => '* If permissions allow (group and department permissions).',
'dialog_reopen_title' => 'Reopen ticket?',
'dialog_reopen_msg' => 'Are you sure you want to reopen this ticket?',
'dialog_reopen_button' => 'Reopen Ticket',
'dialog_priority_title' => 'Change ticket priority?',
'dialog_priority_msg' => 'Change ticket priority to:',
'dialog_priority_button' => 'Change Priority',
'dialog_status_title' => 'Change ticket status?',
'dialog_status_msg_a' => 'You can only change the ticket status to another status of the same type, or in some cases, an awaiting user action status.',
'dialog_status_msg_b' => 'Change ticket status to:',
'dialog_status_button' => 'Change Status',
'dialog_keep_hold_title' => 'Keep on hold?',
'dialog_keep_hold_msg' => 'This ticket is currently on hold. Would you like to keep it on hold?',
'dialog_keep_hold_button_yes' => 'Keep On Hold',
'dialog_keep_hold_button_no' => 'Unhold',
'dialog_clear_assignments' => 'Clear ticket assignments',
'behalf_of_user' => 'On Behalf of User',
'select_department' => 'Select Department',
'mask' => 'Mask',
'submitter' => 'Submitter',
'last_staff_reply' => 'Last Staff Reply',
'last_replier' => 'Last Replier',
'replies' => 'Replies',
'edit_reply' => 'Edit Reply',
'delete_reply' => 'Delete Reply',
'reply_escalate' => 'Reply and Escalate Ticket',
'reply_hold' => 'Reply and Hold Ticket',
'reply_move' => 'Reply and Move Ticket',
'reply_close' => 'Reply and Close Ticket',
'save_edit' => 'Save Edit',
'assign_to_me' => 'Assign To Me',
'all' => 'All',
'unassigned_tickets' => 'Unassigned Tickets',
'escalated_tickets' => 'Escalated Tickets',
'select_action' => 'Select an action',
'user' => 'User',
'guest_email' => 'Guest Email',
'guest_name' => 'Guest Name',
'noguest_tickets' => 'Hide Guest Tickets',
'guest_preferences' => 'Guest Preferences',
'email_notifications' => 'Email Notifications',
'mark_unread' => 'Mark Unread',

);

?>