 me for spending £20 on a bottle of product just to use half of it on making my hair look like it hasn’t been done! Plus, for this season, Marni did both of the above at the same time. Fine for the runway, but if I got on the tube with wet hair and smudged lipstick, let’s be honest, I’d look a state!
Perhaps it’s just that I’m not passionate about beauty. When it comes to fashion I can’t wait for the newest trends and a challenge excites me but frankly, this just worries me. I’m sure there are beauty editors and bloggers around the globe revelling in this news but I think I’d better steer clear.Created by Gregory Kiyoi on Jun 26, 2018 6:18 PM. Last modified by Gregory Kiyoi on Jun 26, 2018 6:32 PM.
Q: Will Remedy on-prem be "containerized" at some point in the future?
A: We are currently using Remedy containers for delivery of our BMC Helix Remedy SaaS offering. It enables us to efficiently deliver BMC Helix Remedy on the cloud of your choice, initially with BMC Cloud and AWS as options. However, we plan to make this available for Remedy on-premise deployments in future. No specific timelines for this.
Q: Will I be able to deploy to our own Docker/Kubernetes infrastructure in the future?
A: As stated above, we are currently using Remedy containers for delivery of our BMC Helix Remedy SaaS offering, and are using Kubernetes for orchestration. We plan to make this available for Remedy on-premise deployments in future. No specific timelines for this.
Q: So just to be clear ITSM is not Helix but they integrate. ITSM is not currently containerized only Helix is. Is that correct?
A: ITSM capabilities delivered via our Remedy solution are part of BMC Helix. It's not just the Remedy platform, it is the entire ITSM solution as a service. We often just abbreviate it as "Remedy-as-a-Service". The container technology mostly applies to the delivery of the Remedy platform SW.
Q: 18.05 just released. Was that a Remedy AR System release and ITSM will release on 18.08?
A: 18.05 Release was a full stack release and includes Remedy AR System Platform, CMDB, ITSM Apps, Smart IT, RSSO, Smart Reporting. Please note that Smart IT has only been released to "Controlled Availability" (CA).
Q: What is the difference between BMC Helix and Remedy OnDemand. Isn't Remedy OnDemand the cloud version for Remedy?
A: Remedy OnDemand was the old name for the Remedy-as-a-Service. BMC Helix Remedy Service Management is the new name. But it's not just a simple re-branding. With BMC Helix we introduce new options for Remedy-as-a-Service, e.g. to run the service on AWS cloud.. But the ITSM capabilities and value delivered by BMC Helix Remedy continue to be the same market-leading Remedy ITSM capabilities you had before.
Q: How will the new release cycle impact support for previous versions?
A: We have well defined product support policy which is date-based. For each version we offer 3 years of full support, plus 2 years of limited support. For example, the 18.05 release will be fully supported till May 2021 and will receive limited support until May 2023.
Q: Does 18.05 make all the components of ITSM's Asset Management available via Smart IT?
A: There is no change in 18.05 for the functional scope of Asset Management.
Q: Is Smart IT's version numbers also changing?
A: Yes, the new version of Smart IT is 18.05 - in line with Remedy release version. We have moved away from version 2.x naming.
Q: When will be able to add Custom forms in Smart IT?
A: This remains on the roadmap, but we don't have a specific date. You are welcome to drop an email to jon_hall@bmc.com to talk through what kinds of things you're looking to do.
Q: Will BMC Digital Workplace Advanced (formerly: MyIT Service Broker) be available on Windows server?
A: BMC Digital Workplace Advanced (formerly called MyIT Service Broker) is not the focus of the webinar today. Compatibility info for BMC Digital Workplace Advanced 18.05 is published in doc portal. We can't comment on future plans in this webinar.
A: Yes, they are available to you as part of BMC Helix Remedy, when you have upgrade to that version. Please work with your BMC Helix Business Relationship Manager or submit a request via i.onbmc.com, if you are interested moving to this latest version.
Q: Smart IT is still recommended to host on a separate server or is it bundled with ARS like Smart Reporting?
A: It's still separate server and separate installer. Also note that with 18.05 CA release Smart IT and BMC Digital Workplace (DWP) are 2 separate products, both will have their own installers and web application - you may choose to use the same tomcat, though.
Q: What is the difference between the Request ID on this new screen versus the Service Request ID?
Q: Is MongoDB totally removed in this version. If we plan to upgrade what happens to data already existing in MongoDB?
A: Yes, MongoDB is total removed in this version. After the successful upgrade, any data that went into MongoDB in prior versions of Smart IT now goes into Remedy forms. We also have migration utilities for migrating existing data from MongoDB into Remedy forms. New installs don’t have to be setup with MongoDB anymore. If BMC Digital Workplace is used together with Smart IT, then given that Smart IT 18.05 is dependent on BMC Digital Workplace 18.05, both components will have MongoDB removed.
Q: What is the migration path from MongoDB to SQL?
A: As part of 18.05 Smart IT no longer will use MongoDB. Bulk of the data (comments) is already copied to ITSM (work info), however social data like your followed items or system events can be migrated using the migration utility that is provided.
Q: is there any documentation for migrating MongoDB data to ITSM forms?
Q: Does BMC Digital Workplace still use Mongo DB in version 18.05?
A: No, BMC Digital Workplace has also moved away from MongoDB in version 18.05 and is using the regular database for storing social data. There is also a migration utility for MongoDB data of BMC Digital Workplace.
Q: Will Remedy have the ability to run on PostgreSQL any time soon?
A: Remedy support for PostgreSQL is on horizon. But we can not specify timeline for this.
Q: How is performance for this high level of transactional data related to a social experience after moving the data into the same database as the application?
A: Our internal performance tests have been positive. We didn't find any noticeable degradation of the Remedy ITSM application performance.
Q: Can you use the new version 18.05 of BMC Digital Workplace with any version of Remedy ITSM 9?
A: If you are on Remedy ITSM 9.1, you can upgrade BMC Digital Workplace to version 18.05 while staying on Remedy ITSM 9.1. This is documented in the doc portal for DWP.
Q: Will the Smart IT SQL DB that is now installed with Smart IT have additional tables now to hold the social data? Or the social data will go into existing ITSM tables?
A: Social data for Smart IT goes in ITSM forms. Social data for BMC Digital Workplace goes in Digital Workplace database.
Q: Is there any instance available for exploring the new capabilities?
A: if you use Remedy on-premise, you can setup your own dev/test instance of the latest 18.05 version to explore the new features. If you use BMC Helix Remedy (SaaS), then you can work with your Business Relationship Manager about upgrade of your dev instance. Also, if you haven't had a chance to experience Smart IT at all, then there's also the option to sign up for a trial at http://try.onbmc.com. That trial environment has not yet been upgraded to 18.05, though.
Q: I just upgraded to Remedy OnDemand 9.1.04 with Smart IT 2.0 and BMC Digital Workplace 18.02. Do I now need to upgrade again to have these new features?
A: If you are using Remedy via the SaaS delivery model, BMC will take care of the upgrade for you. Of course, some small effort is still needed to validate the new features, etc. If you intend to use the new features of Smart IT 18.05, then you need to upgrade all the components listed above to 18.05. If you intend to only use the new features which the Remedy AR System platform brings, then you can just upgrade platform to 18.05. Please work with your Business Relationship manager to clarify the details.
Q: Is multi-tenancy still supported in Smart IT?
A: Row level multitenancy that is available through Rem