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Meredith Brody takes her turn at Waterbar, [Fish Story]Croaker and whiting are holding in the surf throughout the day along Jensen Beach, and there has been steady pompano action on the higher tide.
In the Indian River, the redfish bite is still excellent on the west side, and the east side has been great for trout. Also, snook season is now officially open, and they are biting at night around bridges and dock lights. If you’re looking to keep a snook, keep in mind that they must be between 28 and 32 inches, and the bag limit is one per day. The season will remain open through May 31.
Spanish mackerel are biting along Jupiter’s beaches and also in the Jupiter Inlet. There are whiting around as well, along with a few snook and pompano.
Snook are also being caught around the bridges of the Intracoastal Waterway in Jupiter and throughout Palm Beach County. Snapper are also biting at the bridges and near Marker 42.
A few snook and jacks were caught in the surf along Palm Beach this week. A few Spanish mackerel were also reported.
Sheepshead are holding near the jetties at the Lake Worth and Boynton Beach inlets.
The bass fishing remains excellent in Lake Okeechobee and continues to improve. Large fish are being caught along the outside edges and back in the grass, and good numbers are being reported.
Live shiners still get the edge over artificial lures, but skilled anglers are having plenty of success either way.
Guides taking customers on half-day trips (4 hours) are catching more than 40 fish per outing.
The largest bass reported this week was over 7 pounds, which hasn’t been all that uncommon recently.While 2021 has seen some service providers enjoying as much as a 300% increase in uptake, the pandemic has caused plenty of whirlwinds within the industry. More than half of MSPs ultimately saw monthly revenues decrease as a result of the shutdown, and more struggled with challenges including a lack of time (54%), changing technologies (32%), cybersecurity threats (26%), and price pressures (21%).
But 2021 presents a new opportunity to re-image sales MSP sales strategies, consolidate around success and use connectivity to grow margin, even in an era of IT commoditisation. The MSPs making the most of these growth opportunities are doing so by streamlining their offerings for interconnected, sustainable outcomes that work with, rather than independently from, their client’s internal processes. That means moving away from the “box-of-bits” approach that has long been an industry standard, and focusing on creating unique and value-added experiences for customers.
Here at Highlight, we’ve spent more than two decades helping service providers improve customer relationships in order to drive commercial success. Our technology streamlines communication, and enables your commercial teams to harness technical insights for commercial outcomes. For service providers that want to be seen as strategic leaders (by their customers and peers), more effective and value-added communication is key. Here, we are going to explain what this means in practice and layout the different ways that Highlight can help. Let’s get started!
Suggested reading: If you want to learn more about how to grow margin in the era of commoditisation, check out our free ebook — Transforming The Value of Networks.
Data has always been at the forefront of service provider offerings, but how that data gets used hasn’t always been optimised. Strategic leadership requires effective deployment of data to drive decision-making and improve outcomes. But this won’t be the result of simply capturing more and more information. In 2020, the average person generated 1.7 megabytes of data per second.
The future of big data will be defined by accessing actionable insights, not simply reams of technical information. Specifically, you need to simplify data access and provide easy-to-understand, contextualised insights that can lead to benefits such as targeted upselling and prioritised conversations for your clients.
Each of these focuses allow for the in-house collaboration and improved outcomes that clients need, and will enable you to set yourself apart as a strategic leader. In large part, only the right business support systems can make that possible. Service providers that continue to use overly technical monitoring tools will fail to stand apart or siphon off the data that actually matters to outcomes.
Instead, it’s vital to act strategically with customer-facing, value-driven systems that put you in the best possible position to provide the consultative service that the top managed service providers are invariably bringing to the table right now. By deploying service assurance systems that your commercial teams can access themselves, you open the door to effective white space analysis, enabling you to demonstrate your value as a strategic partner while selling additional services.
Commoditisation has caused downward price pressure, and encouraged a modular “box-of-bits” mentality among service providers. But this approach only exacerbates the issue of squeezed margins and fleeting customer relationships because modular and interchangeable products are easily compared against other providers. It is possible to differentiate yourself within a commodity market, but it fundamentally requires selling more than a commodity. In this case, it likely means selling an outcome.
After all, as remote working causes the majority of workplaces become more fragmented across the board, the services that hold them together need to consolidate to keep the show on the road. Achieving this holistic approach ensures your place as a critical strategic leader within company landscapes, especially if you’re able to implement it without teething issues or technical setbacks.
Tailored solutions that account for each client’s unique requirements, including channels, touchpoints and interactions 100% suited to their pain points.
Personalised customer experiences that put communication at the forefront of those solutions, enabling for closer relationships better in-house teams and MSPs, and simplifying integration on the whole.
Value that’s easier to come by with data-driven insights and results or strategies that clients can access at the click of a button.
Again, communication is key here and, with real-life meetings far and few between, the right communication and data analysis system is undeniably the right way forward. Customer-facing platforms that let you and clients stay on the same page (literally) can rejuvenate customer relationships and make it far simpler to use insights within those relationships. As well as making sure that you can keep in touch, a well-implemented platform can allow for real-time feedback that sees you addressing every possible issue the moment it arises. Differentiation really doesn’t get better than that.
An ongoing MSP industry trend is the blurring of lines between in-house IT teams and service providers. Customers expect you to operate as part of their business, and effective use of data and communication tools can help you do just that. Adding value in 2021 is all about communication, collaboration and, quite simply, integrating yourself as part of the team.
A critical component of cementing yourself within your customer’s workflows is providing tools they can use to better engage with their network. Instead of simply providing network services, also provide service to manage and optimise those networks — becoming part of how your customers review your performance.
But you also need all of these components to work together, and to find ways to demonstrate the value you are adding to your customers. That means having a central system that provides all the benefits we’ve spoken about in a format that your customers can utilise without needing technical expertise. This way, you provide a centralised platform that covers all your bases, cementing your place within your customer’s in-house operation, and ensuring that you most definitely differentiate yourself from the complex processes offered by your competitors.
Provide your commercial teams with access to insights using data visualisation tools that can be understood without technical expertise.
Create shared access with customers to network information, allowing you to stay on the same page as your customer and improve communication.
Embed yourself within in-house workflows by providing customers with customer-facing systems that they can use to better understand the service you are providing.
Improving communication between service providers and their clients is, in large part, what we do. What’s more, our single-pane-of-glass allows you to perfect the all-important holistic approach that offers ease and, just as importantly, quick resolutions no matter where an issue arises. And, of course, our platform will forever ensure that you can offer the insights and differentiated experiences that are guaranteed to see you coming out as a strategic leader rather than just another MSP. Get in touch if you want to learn more.
In 2020, we got to collaborate with Framestore, a world-renowned London-based visual effects studio that asked us to develop a French version of their website. A copy heavy task that gave us the unique opportunity to dive into the making of some of the most iconic movies of our era.Zip Code:
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