 understanding needed to effectively communicate virtually thereby facilitating safe and effective patient care in the community. Information on how to safely deal with patients, carers and other service users via telephone or video consultation whilst managing the inherent risks is central along with exploring common patient presentations and competent practice.
The workshop will include experiential learning through group activities including listening to calls to demonstrate how and when to use the skills and strategies discussed.
Who should attend?
Any community health care professional that is relatively new to conducting virtual consultations either on the telephone or video.
Important notes
This programme is aimed at the practitioner who is relatively new to remote consultations.
Cost
Discounts
Dates / venues
Aims / objectives
- Review the general principles in managing a remote consultation and how to create a good rapport with the caller.
- Discuss safe history taking within a telephone or video consultation context.
- Consider consultation protocols and their application to your working area.
- Work through triage situations relevant to your area of practice, including both minor and major ailments.
- Examine special situations and management in telephone triage and video consultations.
- Identify patient needs, managing them as required in a safe and efficient manner.
- Explore legal issues of virtual consultations, documenting and maintaining records to a professional standard.
Course programme
- Why remote consultations?
- Risks and ethical issues.
- Basic principles of virtual consultation.
- The importance of establishing a helpful relationship and techniques to achieve this.
- Managing the risks in telephone healthcare – where does it go wrong and how to prevent it?
- Visualising the patient and their environment and hearing what can’t be seen.
- Structuring and managing a healthcare consultation including, the patient perspective, taking a systematic, thorough history, common presentations, red flags, yellow flags/ scenarios.
- Equality and diversity in virtual healthcare
- Clinical priorities in remote triage/healthcare
- Summarising, reflecting and negotiating shared outcomes with the patient.
- Identification and selection of care pathways, advice, referral and follow up.
- Ensuring a collaborative approach that considers holistic needs of the patient/client, safety-netting.
- Review of consultation protocols and guidelines.
- Scenarios and practice – applying skills learned.
- Medico legal risks, Information governance, documentation and record keeping.
- Clinical decision making in virtual healthcare.
- Remote triage tools supporting safe practice.
- Scenarios and practice including difficult situations and high-risk cases.
- Auditing – importance and techniques
- Medicines management in virtual healthcare
- Frequent callers and managing challenging and/or abusive calls.
- Paediatric essentials, seeing the unseen.
- Sepsis – managing the risk in virtual healthcare.
- Taking a call- theory into practice, dummy calls, scenarios, and role play including:
- -Minor and major ailments in triage situations
- -Managing long term health conditions via triage.
- Self-care and remote triage – avoiding burnout
Led by
TBAThe CAB celebrated its new office with the visit of Princess Anne, to commemorate the 10th anniversary of the group's domestic abuse outreach service.
Staff at Walton, Weybridge and Hersham Citizens Advice Bureau (CAB) celebrated their new home by hosting a rather high-profile visitor.
Princess Anne visited the Elmbridge Community Hub in Walton last Thursday, in her capacity as patron of the National Association of Citizens Advice Bureaux, to officially open the office and commemorate the 10th anniversary of CAB’s Domestic Abuse Outreach service. The Princess Royal ended her visit by unveiling a plaque and cutting the Domestic Abuse Outreach birthday cake.
When it opened in 1942, the Walton bureau was based in a ‘temporary’ wooden building at Elm Grove.
There it stayed until last year, when Elmbridge Borough Council refurbished the old library in High Street for the use of community organisations.
During her visit, the Princess Royal met volunteers, staff and the board of trustees, and showed a keen interest in the work of the bureau and its Domestic Abuse Outreach service.
She was greeted by the Lord Lieutenant of Surrey, Dame Sarah Goad, Surrey County Council representatives, Elmbridge Borough Council chief executive Rob Moran and Esher and Walton MP Dominic Raab.
Jane Bourgeois, manager of Walton, Weybridge and Hersham CAB, said it had been a great privilege to receive a visit from Princess Anne, describing it as a wonderful recognition of the work of the bureau.
“Last year the bureau received more than 17,000 enquiries, including helping clients apply for more than £650,000 in welfare benefits and managing £2.2 million of debt on behalf of clients,” she said.
The group opened the North Surrey Domestic Abuse Outreach service in 2003 with two outreach workers operating from the former Walton police station, before relocating in 2004.
The service covers Elm-bridge, Epsom, Ewell and Spelthorne, and has sup-ported 6,314 women and 583 men in cases of reported domestic abuse.
A total of 4,154 of them had children under the age of 16. Four domestic violence advisers are supported by a team of volunteers offering one-to-one confidential support.
To contact the CAB call 01932 248660 or email |||EMAIL_ADDRESS||| Anyone who would like to speak to someone can call the North Surrey Domestic Abuse Outreach service on 01932 260690 or email nsdvoutreach.waltoncab@cabnet.org.uk.On Wednesday, in a courtroom here where cases like the Figueroas’ often end in tear-filled goodbyes and deportation, Katherine, who is now 13, reaped the rewards of four years of activism, an unlikely role for a child whose idea of a pastime was playing with dolls, not debating immigration policy.
The case against her parents was effectively closed after the federal authorities, invoking the discretion that the Obama administration has afforded them, offered the couple a reprieve based on their strong family ties to this country and without regard for their criminal record. The outcome highlighted the tension among forces in a state whose combative stance against illegal immigration sparked a divisive debate across the country, after years of relentless pushing by Sheriff Arpaio, Gov. Jan Brewer and the Arizona Legislature.
Advocates for immigrants, already emboldened by a federal judge’s decision in May that Sheriff Arpaio had violated the constitutional rights of Latinos by making them the targets of traffic stops and raids, feel empowered.
“We’ve been able to challenge the notion that deportation is about sending the worst criminals away,” said Carlos Garcia, executive director of Puente, a grass-roots group that has worked with Katherine from the start.
The judge’s ruling resulted from a federal civil trial over a class-action lawsuit accusing Sheriff Arpaio and the Maricopa County sheriff’s office of singling out Latinos. It is the same argument used by the Justice Department in the case it filed against the sheriff, which is pending, and part of the reasoning employed by Delia Salvatierra, an immigration lawyer, in a brief she filed on behalf of Katherine’s parents.
Ms. Salvatierra pointed out the “unintentional conflict” as the department, through its immigration-enforcement arm, was moving to deport a couple whose criminal conviction stemmed from a practice its civil rights division had deemed unconstitutional.
“There are so many people in this town who were deported because they were convicted after workplace raids by the sheriff’s office, but this family, this child, they stood up to the sheriff and they prevailed,” she said.
Sheriff Arpaio, in a statement, said that his deputies “were enforcing the state criminal laws of identification theft and forgery” in the raid.
Sitting on her bunk bed — covered in pink sheets, adorned by stuffed animals and situated at the edge of the family’s living room — Katherine said, “It’s not that simple.” When parents are detained or deported, she said, theirs are not the only lives that are upended.
Among students at her elementary school, there were others living in fear, she recalled. She was the first to speak up.
Her case was depicted in a documentary, “Two Americans.” She also played herself on a video by the Mexican-American band La Santa Cecília, re-enacting the raid that ensnared her parents and others.
Carlos and Sandra Figueroa climbed over the border fence in Nogales in 1998, seven months after they were married in Mexico City and decided there was no future for them there, Mr. Figueroa said. They have another child, Alondra, 2, and they hope to buy a house soon, to give all of them more space.My first of 4 weddings on the Jubilee weekend, and such a fun wedding to kick off the photography marathon! Catherine and Tom had their wedding reception on Catherine’s parents farm land in one of the amazing teepee’s by PapaKata. These tents are absolutely fab and I had been looking forward to photographing this wedding ever since they booked me last year! The farm was a short drive away from the nearby village of Patrington in East Yorkshire, where their ceremony was held at the village church. With the area being so flat, you could see the impressive church spire for miles and miles, so much so that I didn’t need to rely on my sat-nav to find it! I headed to the farmhouse in the morning to catch up with the girls and took the opportunity to get some detail shots of inside the teepee’s