Nearly everyone has complained of a mistaken utility bill that cannot easily be corrected or of computer files that cannot readily be retrieved. Yet few people today would tolerate waiting in long lines while clerks search for information that can now be found in seconds, and almost no one who has used a word processor would return to a typewriter.
The information above conforms most closely to the principle that if people do not complain about some technology, then it is probably not a significant factor in their daily lives.