<s>
Unified	B-Protocol
communications	I-Protocol
(	O
UC	O
)	O
management	O
is	O
essentially	O
the	O
management	O
of	O
unified	B-Protocol
communications	I-Protocol
;	O
it	O
refers	O
to	O
the	O
systems	O
used	O
by	O
enterprise	O
organizations	O
to	O
automate	O
their	O
enterprise	O
communications	O
services	O
and	O
the	O
voice	B-Application
network	O
infrastructure	O
that	O
those	O
services	O
run	O
over	O
(	O
i.e.	O
</s>
<s>
Employees	O
need	O
to	O
be	O
trained	O
in	O
multiple	O
systems	O
and	O
the	O
company	O
needs	O
to	O
invest	O
in	O
separate	O
ticketing	B-Application
systems	I-Application
,	O
knowledge	B-General_Concept
systems	I-General_Concept
and	O
reporting	O
systems	O
to	O
manage	O
the	O
complexity	O
.	O
</s>
<s>
Ticketing	B-Application
systems	I-Application
,	O
reporting	O
systems	O
and	O
knowledge	B-General_Concept
systems	I-General_Concept
are	O
all	O
replaced	O
by	O
a	O
central	O
UC	O
management	O
platform	O
.	O
</s>
<s>
More	O
recently	O
,	O
unified	B-Protocol
communications	I-Protocol
services	O
have	O
moved	O
into	O
the	O
cloud	O
and	O
have	O
become	O
UCaaS	B-General_Concept
(	O
Unified	B-Protocol
Communications	I-Protocol
as	O
a	O
Service	O
)	O
.	O
</s>
<s>
All	O
UCaaS	B-General_Concept
providers	O
use	O
advanced	O
UC	O
management	O
platforms	O
to	O
manage	O
their	O
cloud	O
services	O
.	O
</s>
<s>
These	O
UC	O
management	O
platforms	O
must	O
be	O
able	O
to	O
support	O
multiple	O
customers	O
(	O
often	O
referred	O
to	O
as	O
multi-tenant	B-Architecture
)	O
.	O
</s>
<s>
UC	O
management	O
vendors	O
include	O
:	O
Park	O
Bench	O
Solutions	O
,	O
VOSS	O
Solutions	O
,	O
Kurmi	O
Software	O
,	O
Arcana	O
,	O
Ensim	O
,	O
Tivoli	O
,	O
NAV360	O
,	O
SpanLink	O
,	O
UBiqube	O
,	O
SoftLink	O
,	O
Metreos	O
,	O
Leonid	O
Systems	O
,	O
Fidelus	O
,	O
Uplinx	B-Protocol
,	O
Variphy	B-Protocol
,	O
Visionael	O
,	O
Voyence	B-Protocol
,	O
ATEA	O
,	O
Sector	O
Six	O
.	O
</s>
<s>
Unified	B-Protocol
communications	I-Protocol
(	O
UC	O
)	O
refers	O
to	O
a	O
set	O
of	O
enterprise	O
communications	O
applications	O
that	O
improves	O
business	O
and	O
individual	O
productivity	O
.	O
</s>
<s>
Voice	B-Application
(	O
hundreds	O
of	O
voice	B-Application
features	O
,	O
including	O
call	O
forwarding	O
,	O
speed	O
dials	O
,	O
hunt	O
groups	O
,	O
call	O
waiting	O
,	O
call	O
park	O
,	O
barge	O
,	O
do	O
not	O
disturb	O
,	O
call	O
recording	O
,	O
paging	O
,	O
etc	O
.	O
)	O
</s>
<s>
Soft	B-Protocol
phone	I-Protocol
(	O
a	O
client	O
application	O
that	O
operates	O
on	O
a	O
laptop	O
computer	O
and	O
can	O
make	O
phone	O
calls	O
,	O
just	O
like	O
a	O
regular	O
desk	O
phone	O
.	O
</s>
<s>
High	O
definition	O
video	B-Application
telephony	I-Application
(	O
calls	O
on	O
video	O
enabled	O
phones	O
,	O
where	O
users	O
call	O
and	O
see	O
each	O
other	O
in	O
real	O
time	O
.	O
</s>
<s>
The	O
HD	O
refers	O
to	O
the	O
high	O
level	O
of	O
quality	O
and	O
is	O
also	O
known	O
as	O
TelePresence	B-Application
.	O
</s>
<s>
The	O
key	O
to	O
unified	B-Protocol
communications	I-Protocol
is	O
that	O
all	O
applications	O
work	O
together	O
in	O
a	O
seamless	O
way	O
.	O
</s>
<s>
An	O
example	O
might	O
be	O
a	O
user	O
starts	O
an	O
IM	O
with	O
a	O
contact	O
,	O
they	O
switch	O
to	O
a	O
voice	B-Application
call	O
,	O
they	O
invite	O
a	O
3rd	O
person	O
to	O
join	O
the	O
call	O
,	O
they	O
switch	O
the	O
call	O
to	O
a	O
video	O
and	O
web	B-Protocol
conference	I-Protocol
and	O
invite	O
several	O
more	O
people	O
,	O
some	O
of	O
whom	O
are	O
remote	O
workers	O
.	O
</s>
<s>
Unified	B-Protocol
communications	I-Protocol
(	O
UC	O
)	O
management	O
is	O
a	O
software	O
solution	O
that	O
automates	O
the	O
configuration	O
of	O
all	O
the	O
UC	O
application	O
services	O
,	O
the	O
end-user	O
devices	O
and	O
the	O
underlying	O
network	O
infrastructure	O
(	O
such	O
as	O
gateways	O
,	O
switches	O
,	O
session	O
boarder	O
controllers	O
and	O
the	O
inter-connecting	O
trunks	O
)	O
.	O
</s>
<s>
UC	O
management	O
introduces	O
significant	O
productivity	O
benefits	O
as	O
a	O
few	O
key	O
strokes	O
can	O
trigger	O
complex	O
,	O
multi-step	O
workflow	B-Protocol
processes	O
automatically	O
and	O
without	O
human	O
intervention	O
.	O
</s>
<s>
UC	O
management	O
technology	O
is	O
based	O
around	O
intelligent	O
workflow	B-Protocol
management	I-Protocol
,	O
but	O
with	O
specialized	O
UC	O
drivers	O
.	O
</s>
<s>
The	O
objective	O
of	O
UC	O
management	O
is	O
to	O
create	O
a	O
set	O
of	O
standard	O
processes	O
for	O
very	O
complex	O
,	O
multi-service	O
,	O
multi-device	O
,	O
multi-network	O
configuration	O
workflows	B-Protocol
.	O
</s>
<s>
The	O
way	O
that	O
most	O
management	O
tools	O
work	O
is	O
to	O
have	O
a	O
fixed	O
design	O
,	O
which	O
allows	O
the	O
configuration	O
variables	O
to	O
be	O
abstracted	O
into	O
templates	O
and	O
maintains	O
workflow	B-Protocol
as	O
standard	O
processes	O
.	O
</s>
<s>
Abstracted	O
templates	O
and	O
standard	O
workflow	B-Protocol
to	O
allow	O
automation	O
of	O
the	O
initial	O
configuration	O
and	O
subsequent	O
change	O
management	O
.	O
</s>
<s>
Once	O
the	O
user	O
interfaces	O
are	O
no	O
longer	O
fixed	O
,	O
this	O
means	O
that	O
even	O
workflow	B-Protocol
can	O
be	O
templated	O
.	O
</s>
<s>
The	O
value	O
of	O
this	O
approach	O
is	O
initially	O
going	O
to	O
be	O
felt	O
in	O
the	O
large	O
enterprise	O
market	O
and	O
UCaaS	B-General_Concept
cloud	O
UC	O
markets	O
.	O
</s>
