<s>
TOA	B-Application
Technologies	I-Application
is	O
an	O
American	O
software	O
company	O
that	O
provides	O
software	O
as	O
a	O
service-based	O
field	B-Application
service	I-Application
management	I-Application
software	O
and	O
customer	O
appointment	O
scheduling	O
solutions	O
and	O
services	O
to	O
enterprises	O
worldwide	O
.	O
</s>
<s>
ETAdirect	O
include	O
applications	O
for	O
forecasting	O
,	O
capacity	B-General_Concept
management	I-General_Concept
,	O
routing	O
,	O
real-time	O
field	O
management/dispatch	O
and	O
an	O
advanced	O
HTML5-based	O
mobility	O
app	O
for	O
field	O
employees	O
.	O
</s>
<s>
TOA	B-Application
Technologies	I-Application
was	O
acquired	O
by	O
Oracle	B-Application
in	O
2014	O
.	O
</s>
<s>
Using	O
time-based	O
predictions	O
,	O
ETAdirect	O
can	O
communicate	O
to	O
consumers	O
the	O
exact	O
time	O
that	O
a	O
field	O
service	O
employee	O
will	O
arrive	O
via	O
voice/IVR	O
,	O
email	O
,	O
text/sms	O
,	O
Twitter	B-Application
and	O
other	O
communications	O
channels	O
,	O
reducing	O
customer	O
frustration	O
,	O
wasted	O
time	O
and	O
inquiry	O
calls	O
to	O
service	O
provider	O
call	O
centers	O
.	O
</s>
<s>
TOA	B-Application
Technologies	I-Application
was	O
founded	O
by	O
Yuval	O
Brisker	O
and	O
Irad	O
Carmi	O
in	O
2003	O
.	O
</s>
<s>
The	O
concept	O
of	O
time	O
is	O
central	O
to	O
the	O
ETAdirect	O
software	O
solution	O
set	O
,	O
as	O
its	O
central	O
algorithm	O
measures	O
time	O
and	O
predicts	O
performance	O
based	O
on	O
resource	O
specific	O
pattern	O
recognition	O
and	O
predictive	B-General_Concept
analytics	I-General_Concept
.	O
</s>
<s>
Oracle	B-Application
Corporation	I-Application
announced	O
that	O
it	O
was	O
acquiring	O
TOA	B-Application
Technologies	I-Application
on	O
July	O
31	O
,	O
2014	O
.	O
</s>
<s>
7,693,735	O
entitled	O
"	O
Dynamic	O
Schedule	O
Mediation	O
"	O
for	O
its	O
predictive	O
,	O
performance-pattern	O
based	O
mobile	O
workforce	B-Application
management	I-Application
system	O
and	O
proactive	O
customer	O
communications	O
methodology	O
.	O
</s>
<s>
In	O
October	O
2012	O
,	O
Gartner	O
recognized	O
TOA	B-Application
Technologies	I-Application
as	O
a	O
Leader	O
in	O
the	O
Magic	O
Quadrant	O
for	O
Field	B-Application
Service	I-Application
Management	I-Application
for	O
the	O
first	O
time	O
.	O
</s>
<s>
TOA	B-Application
Technologies	I-Application
was	O
again	O
named	O
a	O
Leader	O
in	O
the	O
Gartner	O
Magic	O
Quadrant	O
for	O
Field	B-Application
Service	I-Application
Management	I-Application
in	O
2013	O
.	O
</s>
<s>
In	O
July	O
2013	O
,	O
TOA	O
closed	O
a	O
major	O
round	O
of	O
funding	O
with	O
Technology	O
Crossover	O
Ventures	O
,	O
raising	O
$66	O
million	O
to	O
transform	O
global	O
field	B-Application
service	I-Application
management	I-Application
.	O
</s>
<s>
On	O
July	O
31	O
,	O
2014	O
,	O
Oracle	B-Application
Corporation	I-Application
announced	O
that	O
it	O
was	O
buying	O
TOA	B-Application
Technologies	I-Application
.	O
</s>
