<s>
SupportDesk	B-Application
is	O
a	O
service	O
desk	O
software	O
tool	O
for	O
IT	O
support	O
staff	O
and	O
help	O
desk	O
engineers	O
,	O
allowing	O
them	O
to	O
log	O
and	O
categorise	O
calls	O
,	O
assign	O
tasks	O
,	O
monitor	O
progress	O
and	O
track	O
purchase	O
orders	O
.	O
</s>
