<s>
SugarCRM	B-Operating_System
is	O
a	O
software	O
company	O
based	O
in	O
Silicon	O
Valley	O
.	O
</s>
<s>
It	O
produces	O
the	O
on-premises	O
and	O
cloud-based	O
web	B-Application
application	I-Application
Sugar	O
,	O
a	O
customer	O
relationship	O
management	O
(	O
CRM	O
)	O
system	O
.	O
</s>
<s>
SugarCRM	B-Operating_System
's	O
functionality	O
includes	O
sales-force	O
automation	O
,	O
marketing	O
campaigns	O
,	O
customer	O
support	O
,	O
collaboration	B-Application
,	O
Mobile	O
CRM	O
,	O
Social	O
CRM	O
and	O
reporting	O
.	O
</s>
<s>
The	O
company	O
operates	O
a	O
number	O
of	O
websites	O
,	O
including	O
its	O
commercial	O
website	O
Sugarcrm.com	O
and	O
Sugar	O
Outfitters	O
(	O
for	O
third-party	O
extensions	O
)	O
,	O
and	O
an	O
online	O
user	O
forum	O
called	O
SugarClub	O
.	O
</s>
<s>
In	O
February	O
2014	O
,	O
in	O
a	O
blog	O
post	O
that	O
provoked	O
a	O
strong	O
reaction	O
from	O
the	O
development	O
community	O
,	O
SugarCRM	B-Operating_System
announced	O
that	O
they	O
would	O
no	O
longer	O
be	O
releasing	O
new	O
open-source	B-License
versions	O
of	O
their	O
Community	O
Edition	O
application	O
;	O
from	O
now	O
on	O
this	O
would	O
be	O
a	O
bug-fix-only	O
application	O
.	O
</s>
<s>
John	O
Roberts	O
conceived	O
of	O
the	O
idea	O
and	O
name	O
of	O
SugarCRM	B-Operating_System
while	O
riding	O
his	O
mountain	O
bike	O
named	O
Sugar	O
in	O
the	O
Santa	O
Cruz	O
Mountains	O
.	O
</s>
<s>
Clint	O
Oram	O
,	O
John	O
Roberts	O
,	O
and	O
Jacob	O
Taylor	O
started	O
full-time	O
work	O
on	O
the	O
SugarCRM	B-Operating_System
open	B-License
source	I-License
project	O
in	O
April	O
2004	O
,	O
and	O
incorporated	O
the	O
company	O
in	O
California	O
in	O
June	O
2004	O
.	O
</s>
<s>
With	O
the	O
help	O
of	O
this	O
investment	O
,	O
Sugar	O
expanded	O
quickly	O
and	O
by	O
September	O
2004	O
,	O
potential	O
users	O
had	O
downloaded	O
25,000	O
copies	O
of	O
the	O
application	O
,	O
then	O
named	O
Sugar	O
Open	B-License
Source	I-License
.	O
</s>
<s>
In	O
2006	O
,	O
SugarCRM	B-Operating_System
launched	O
SugarCon	O
,	O
a	O
conference	O
for	O
Sugar	O
customers	O
,	O
users	O
and	O
developers	O
.	O
</s>
<s>
By	O
2008	O
,	O
SugarCRM	B-Operating_System
employed	O
over	O
150	O
people	O
.	O
</s>
<s>
In	O
June	O
2008	O
,	O
co-founder	O
Taylor	O
left	O
the	O
company	O
,	O
during	O
what	O
technology	O
website	O
The	O
Register	O
called	O
"	O
a	O
mysterious	O
exodus	O
of	O
senior	O
and	O
experienced	O
business	O
staff	O
"	O
from	O
SugarCRM	B-Operating_System
.	O
</s>
<s>
He	O
was	O
replaced	O
as	O
CEO	O
by	O
SugarCRM	B-Operating_System
board	O
member	O
Larry	O
Augustin	O
,	O
who	O
had	O
previously	O
founded	O
and	O
served	O
as	O
the	O
CEO	O
of	O
VA	O
Linux	B-Application
(	O
now	O
known	O
as	O
Geeknet	O
)	O
.	O
</s>
<s>
In	O
June	O
2017	O
,	O
SugarCRM	B-Operating_System
released	O
SugarCRM	B-Operating_System
Hint	O
,	O
a	O
new	O
product	O
which	O
searches	O
the	O
web	O
for	O
additional	O
information	O
on	O
users	O
in	O
SugarCRM	B-Operating_System
.	O
</s>
<s>
SugarCRM	B-Operating_System
sells	O
CRM	O
software	O
,	O
typically	O
referred	O
to	O
as	O
Sugar	O
,	O
in	O
three	O
editions	O
:	O
</s>
<s>
Each	O
product	O
derives	O
from	O
the	O
same	O
code	B-General_Concept
tree	I-General_Concept
.	O
</s>
<s>
The	O
products	O
originated	O
on	O
the	O
LAMP	B-Application
stack	I-Application
(	O
Linux	B-Application
,	O
Apache	B-Application
,	O
MySQL	B-Application
and	O
PHP	B-Application
)	O
but	O
also	O
run	O
on	O
other	O
PHP-capable	O
platforms	O
(	O
such	O
as	O
Windows	B-Application
,	O
Solaris	B-Application
and	O
Mac	B-Application
OS	I-Application
X	I-Application
)	O
.	O
</s>
<s>
SugarCRM	B-Operating_System
can	O
also	O
use	O
MS	B-Application
IIS	I-Application
as	O
a	O
web	O
server	O
,	O
IBM	B-Application
Db2	I-Application
and	O
MS	B-Application
SQL	I-Application
or	O
Oracle	B-General_Concept
as	O
alternative	O
databases	O
.	O
</s>
<s>
SugarCRM	B-Operating_System
provided	O
a	O
community	O
edition	O
,	O
Sugar	O
CE	O
,	O
previously	O
known	O
as	O
Sugar	O
Open	B-License
Source	I-License
.	O
</s>
<s>
SugarCRM	B-Operating_System
's	O
community	O
support	O
team	O
have	O
stated	O
that	O
7.0	O
will	O
not	O
be	O
available	O
in	O
a	O
community	O
edition	O
,	O
and	O
that	O
no	O
release	O
date	O
for	O
an	O
updated	O
community	O
edition	O
was	O
known	O
.	O
</s>
<s>
After	O
that	O
SugarCRM	B-Operating_System
released	O
a	O
notice	O
saying	O
that	O
they	O
"	O
have	O
no	O
plans	O
"	O
to	O
release	O
7	O
to	O
Open	B-License
Source	I-License
.	O
</s>
<s>
In	O
April	O
2018	O
,	O
Clint	O
Oram	O
,	O
CMO	O
&	O
Founder	O
of	O
SugarCRM	B-Operating_System
,	O
Inc.	O
,	O
posted	O
to	O
the	O
company	O
's	O
community	O
blog	O
that	O
the	O
Community	O
Edition	O
open	B-License
source	I-License
project	O
had	O
officially	O
ended	O
.	O
</s>
<s>
Sugar	O
is	O
a	O
software	B-Architecture
as	I-Architecture
a	I-Architecture
service	I-Architecture
(	O
SaaS	B-Architecture
)	O
product	O
.	O
</s>
<s>
As	O
of	O
Sugar	O
7	O
,	O
customers	O
can	O
opt	O
to	O
use	O
an	O
on-premises	O
product	O
,	O
SugarCRM	B-Operating_System
's	O
Sugar	O
Cloud	O
,	O
one	O
of	O
SugarCRM	B-Operating_System
's	O
partners	O
,	O
or	O
public	O
cloud	O
services	O
(	O
such	O
as	O
Amazon	B-Application
Web	I-Application
Services	I-Application
,	O
Microsoft	B-Application
Azure	I-Application
,	O
Rackspace	B-Application
Cloud	I-Application
or	O
IBM	B-General_Concept
SmartCloud	I-General_Concept
)	O
.	O
</s>
<s>
SugarCRM	B-Operating_System
initially	O
licensed	O
Sugar	O
Open	B-License
Source	I-License
under	O
the	O
SugarCRM	B-Operating_System
Public	O
License	O
(	O
based	O
on	O
the	O
Mozilla	B-License
Public	I-License
License	I-License
and	O
the	O
Attribution	O
Assurance	O
License	O
)	O
.	O
</s>
<s>
While	O
users	O
could	O
freely	O
redistribute	O
Sugar	O
Open	B-License
Source	I-License
and	O
the	O
license	O
allowed	O
for	O
the	O
inspection	O
and	O
modification	O
of	O
the	O
source	O
code	O
and	O
for	O
the	O
creation	O
of	O
derived	O
works	O
,	O
critics	O
,	O
including	O
Dan	O
Farber	O
,	O
editor	O
in	O
chief	O
at	O
CNET	O
,	O
expressed	O
some	O
concern	O
over	O
SugarCRM	B-Operating_System
's	O
use	O
of	O
the	O
term	O
"	O
commercial	O
open	B-License
source	I-License
"	O
to	O
describe	O
its	O
products	O
.	O
</s>
<s>
On	O
July	O
25	O
,	O
2007	O
,	O
SugarCRM	B-Operating_System
announced	O
the	O
adoption	O
of	O
the	O
GNU	O
General	O
Public	O
License	O
(	O
version	O
3	O
)	O
for	O
Sugar	O
Community	O
Edition	O
,	O
the	O
offering	O
previously	O
known	O
as	O
Sugar	O
Open	B-License
Source	I-License
.	O
</s>
<s>
On	O
April	O
11	O
,	O
2010	O
,	O
SugarCRM	B-Operating_System
announced	O
that	O
starting	O
with	O
version	O
6.0.0	O
,	O
the	O
Sugar	O
Community	O
Edition	O
would	O
be	O
licensed	O
under	O
the	O
GNU	O
Affero	O
General	O
Public	O
License	O
version	O
3	O
.	O
</s>
<s>
In	O
2020	O
,	O
a	O
statement	O
"	O
SugarCRM	B-Operating_System
is	O
not	O
an	O
open	B-License
source	I-License
solution	O
"	O
could	O
be	O
found	O
on	O
SugarCRMs	B-Operating_System
website	O
.	O
</s>
