<s>
The	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
video	B-Device
game	I-Device
console	I-Device
is	O
subject	O
to	O
a	O
number	O
of	O
technical	O
problems	O
and	O
failures	O
that	O
can	O
render	O
it	O
unusable	O
.	O
</s>
<s>
However	O
,	O
many	O
of	O
the	O
issues	O
can	O
be	O
identified	O
by	O
a	O
series	O
of	O
glowing	O
red	O
lights	O
flashing	O
on	O
the	O
face	O
of	O
the	O
console	O
;	O
the	O
three	O
flashing	O
red	O
lights	O
(	O
nicknamed	O
the	O
"	O
Red	O
Ring	B-Error_Name
of	I-Error_Name
Death	I-Error_Name
"	O
or	O
the	O
"	O
RRoD	O
"	O
)	O
being	O
the	O
most	O
infamous	O
.	O
</s>
<s>
Since	O
its	O
release	O
on	O
November	O
22	O
,	O
2005	O
,	O
many	O
articles	O
have	O
appeared	O
in	O
the	O
media	O
portraying	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
's	O
failure	O
rates	O
,	O
with	O
the	O
latest	O
estimate	O
by	O
warranty	O
provider	O
SquareTrade	O
to	O
be	O
23.7	O
%	O
in	O
2009	O
,	O
and	O
currently	O
the	O
highest	O
estimate	O
being	O
54.2	O
%	O
by	O
a	O
Game	O
Informer	O
survey	O
.	O
</s>
<s>
There	O
has	O
been	O
legal	O
action	O
taken	O
attempting	O
to	O
hold	O
Microsoft	O
responsible	O
for	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
's	O
failure	O
rate	O
and	O
provide	O
compensation	O
for	O
those	O
affected	O
.	O
</s>
<s>
Three	O
flashing	O
red	O
lights	O
around	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
power	O
button	O
instead	O
of	O
the	O
one	O
to	O
four	O
green	O
lights	O
indicating	O
normal	O
operation	O
represent	O
an	O
internal	O
problem	O
that	O
requires	O
service	O
.	O
</s>
<s>
This	O
error	O
was	O
soon	O
nicknamed	O
the	O
"	O
Red	O
Ring	B-Error_Name
of	I-Error_Name
Death	I-Error_Name
"	O
,	O
echoing	O
Windows	B-Application
 '	O
Blue	O
Screen	O
of	O
Death	O
error	O
.	O
</s>
<s>
The	O
technical	O
problems	O
seem	O
to	O
affect	O
some	O
generations	O
of	O
consoles	O
more	O
than	O
others	O
,	O
such	O
as	O
the	O
Xenon	B-Operating_System
or	O
Zephyr	O
.	O
</s>
<s>
Distinct	O
from	O
the	O
General	O
Hardware	O
Failure	O
is	O
a	O
similar-looking	O
,	O
but	O
much	O
less	O
serious	O
,	O
error	O
warning	O
where	O
four	O
red	O
lights	O
appear	O
,	O
in	O
which	O
case	O
the	O
console	O
does	O
not	O
detect	O
an	O
AV	O
cable	O
is	O
plugged	O
in	O
;	O
however	O
,	O
this	O
error	O
code	O
is	O
not	O
generated	O
on	O
models	O
equipped	O
with	O
an	O
HDMI	B-Protocol
output	O
.	O
</s>
<s>
On	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
S	O
and	O
E	O
models	O
,	O
the	O
power	O
button	O
utilizes	O
a	O
different	O
design	O
that	O
does	O
not	O
incorporate	O
the	O
same	O
style	O
of	O
lighting	O
that	O
past	O
models	O
used	O
.	O
</s>
<s>
A	O
flashing	O
red	O
light	O
means	O
that	O
the	O
console	O
is	O
overheating	O
,	O
similar	O
to	O
the	O
two-light	O
error	O
code	O
on	O
the	O
original	O
model	O
Xbox	B-Operating_System
360	I-Operating_System
;	O
however	O
,	O
an	O
on-screen	O
message	O
also	O
appears	O
,	O
telling	O
the	O
user	O
that	O
the	O
console	O
will	O
automatically	O
power	O
off	O
to	O
protect	O
itself	O
from	O
overheating	O
.	O
</s>
<s>
In	O
the	O
early	O
months	O
after	O
the	O
console	O
's	O
launching	O
,	O
Microsoft	O
stated	O
that	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
's	O
failure	O
rate	O
was	O
within	O
the	O
consumer	O
electronics	O
industry	O
's	O
typical	O
3%	O
to	O
5%	O
.	O
</s>
<s>
On	O
July	O
5	O
,	O
2007	O
,	O
Peter	O
Moore	O
,	O
the	O
Vice	O
President	O
of	O
Microsoft	O
's	O
Interactive	O
Entertainment	O
Business	O
division	O
published	O
an	O
open	O
letter	O
recognizing	O
the	O
console	O
's	O
problems	O
,	O
as	O
well	O
as	O
announcing	O
a	O
three-year	O
warranty	O
from	O
the	O
original	O
date	O
of	O
purchase	O
for	O
every	O
Xbox	B-Operating_System
360	I-Operating_System
console	O
that	O
experiences	O
the	O
"	O
general	O
hardware	O
failure	O
"	O
indicated	O
by	O
three	O
flashing	O
red	O
LEDs	O
on	O
the	O
console	O
.	O
</s>
<s>
A	O
source	O
that	O
has	O
been	O
identified	O
as	O
a	O
team	O
leader	O
and	O
key	O
architect	O
in	O
the	O
creation	O
of	O
the	O
Xbox	B-Operating_System
and	O
Xbox	B-Operating_System
360	I-Operating_System
and	O
a	O
founding	O
member	O
of	O
the	O
Xbox	B-Operating_System
team	O
provided	O
insight	O
as	O
to	O
the	O
high	O
rate	O
of	O
failures	O
.	O
</s>
<s>
The	O
interviews	O
suggest	O
that	O
Xbox	B-Operating_System
360	I-Operating_System
units	O
that	O
fail	O
early	O
in	O
their	O
life	O
do	O
so	O
because	O
of	O
problems	O
in	O
the	O
system	O
design	O
,	O
parts	O
supply	O
,	O
material	O
reliability	O
,	O
and	O
manufacturing	O
issues	O
as	O
well	O
as	O
a	O
system	O
not	O
tolerant	O
to	O
faults	O
.	O
</s>
<s>
These	O
issues	O
were	O
alleged	O
to	O
be	O
the	O
end	O
results	O
of	O
the	O
decisions	O
of	O
management	O
in	O
Microsoft	O
's	O
Xbox	B-Operating_System
team	O
and	O
inadequate	O
testing	O
resources	O
prior	O
to	O
the	O
console	O
's	O
release	O
.	O
</s>
<s>
A	O
second	O
source	O
cited	O
that	O
,	O
at	O
one	O
time	O
,	O
there	O
was	O
just	O
a	O
32%	O
yield	B-Architecture
of	O
one	O
of	O
the	O
test	O
production	O
runs	O
.	O
</s>
<s>
If	O
we	O
had	O
n't	O
made	O
that	O
decision	O
there	O
and	O
then	O
,	O
and	O
tried	O
to	O
fudge	O
over	O
this	O
problem	O
,	O
then	O
the	O
Xbox	B-Operating_System
brand	O
and	O
Xbox	B-Operating_System
One	O
would	O
n't	O
exist	O
today.	O
"	O
</s>
<s>
The	O
same	O
month	O
,	O
electronics	O
warranty	O
provider	O
SquareTrade	O
published	O
an	O
examination	O
of	O
1040	O
Xbox	B-Operating_System
360s	I-Operating_System
and	O
said	O
that	O
they	O
suffered	O
from	O
a	O
failure	O
rate	O
of	O
16.4	O
%	O
(	O
one	O
in	O
six	O
)	O
.	O
</s>
<s>
People	O
who	O
experience	O
the	O
problem	O
will	O
find	O
that	O
they	O
have	O
to	O
send	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
away	O
for	O
repair	O
or	O
replacement	O
and	O
it	O
may	O
take	O
up	O
to	O
3	O
weeks	O
to	O
repair	O
or	O
replace	O
.	O
</s>
<s>
During	O
the	O
time	O
of	O
the	O
Xbox	B-Operating_System
being	O
replaced	O
,	O
Microsoft	O
and	O
UPS	O
will	O
keep	O
the	O
client(s )	O
updated	O
with	O
the	O
current	O
status	O
of	O
where	O
the	O
Xbox	B-Operating_System
is	O
and	O
whether	O
it	O
is	O
being	O
repaired	O
or	O
replaced	O
.	O
</s>
<s>
In	O
June	O
2010	O
,	O
Microsoft	O
released	O
a	O
new	O
"	O
slimmer	O
"	O
Xbox	B-Operating_System
360	I-Operating_System
.	O
</s>
<s>
Additionally	O
,	O
Microsoft	O
will	O
no	O
longer	O
give	O
a	O
3-year	O
warranty	O
for	O
"	O
general	O
failure	O
"	O
errors	O
,	O
because	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
slim	O
"	O
constitutes	O
a	O
whole	O
new	O
design	O
"	O
.	O
</s>
<s>
The	O
article	O
also	O
revealed	O
that	O
representatives	O
of	O
the	O
three	O
largest	O
Xbox	B-Operating_System
360	I-Operating_System
resellers	O
in	O
the	O
world	O
(	O
EB	O
Games	O
,	O
GameStop	O
,	O
and	O
Best	O
Buy	O
)	O
claimed	O
that	O
the	O
failure	O
rate	O
of	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
was	O
between	O
30%	O
and	O
33%	O
,	O
and	O
that	O
Micromart	O
,	O
the	O
largest	O
repair	O
shop	O
in	O
the	O
United	O
Kingdom	O
,	O
stopped	O
repairing	O
Xbox	B-Operating_System
360s	I-Operating_System
because	O
it	O
was	O
unable	O
to	O
fully	O
repair	O
the	O
defective	O
systems	O
.	O
</s>
<s>
Some	O
articles	O
also	O
suggested	O
that	O
the	O
hardware	O
condition	O
may	O
also	O
be	O
caused	O
by	O
using	O
the	O
new	O
Xbox	B-Algorithm
Kinect	I-Algorithm
with	O
the	O
old	O
Xenon	B-Operating_System
generation	O
Xbox	B-Operating_System
.	O
</s>
<s>
On	O
December	O
13	O
,	O
2021	O
,	O
as	O
part	O
of	O
a	O
6-part	O
documentary	O
on	O
the	O
history	O
of	O
Xbox	B-Operating_System
,	O
Microsoft	O
revealed	O
that	O
it	O
determined	O
the	O
red-ring	O
issue	O
to	O
be	O
caused	O
by	O
the	O
cracking	O
of	O
solder	O
joints	O
inside	O
the	O
GPU	O
flip	B-Device
chip	I-Device
package	O
,	O
connecting	O
the	O
GPU	O
die	O
to	O
the	O
substrate	O
interposer	O
,	O
as	O
a	O
result	O
of	O
thermal	O
stress	O
from	O
heating	O
up	O
and	O
cooling	O
back	O
down	O
when	O
the	O
system	O
is	O
power	O
cycled	O
.	O
</s>
<s>
Almost	O
at	O
the	O
same	O
time	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
was	O
released	O
in	O
late	O
2005	O
,	O
customers	O
began	O
reporting	O
circumferential	O
scratches	O
found	O
on	O
discs	O
used	O
in	O
their	O
Xbox	B-Operating_System
360	I-Operating_System
consoles	O
.	O
</s>
<s>
Almost	O
two	O
years	O
later	O
,	O
in	O
February	O
2007	O
,	O
the	O
web	O
site	O
"	O
The	O
Llamma	O
's	O
Adventures	O
"	O
investigated	O
the	O
matter	O
and	O
concluded	O
that	O
some	O
Xbox	B-Operating_System
360	I-Operating_System
disc	O
drives	O
lack	O
a	O
mechanism	O
to	O
secure	O
the	O
disc	O
solidly	O
in	O
place	O
.	O
</s>
<s>
According	O
to	O
Microsoft	O
,	O
decreasing	O
the	O
disc	O
rotation	O
would	O
cause	O
games	O
to	O
take	O
excessive	O
amounts	O
of	O
time	O
to	O
load	O
from	O
the	O
disc	O
,	O
and	O
adding	O
a	O
bumper	O
in	O
the	O
disc	O
tray	O
would	O
cost	O
25	O
cents	O
per	O
console	O
—	O
a	O
total	O
of	O
about	O
11	O
million	O
dollars	O
and	O
causing	O
a	O
delay	O
of	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
release	O
.	O
</s>
<s>
In	O
2005	O
,	O
they	O
were	O
accused	O
of	O
many	O
technical	O
Xbox	B-Operating_System
360	I-Operating_System
problems	O
and	O
a	O
poor	O
lack	O
of	O
solutions	O
and	O
warranty	O
.	O
</s>
<s>
According	O
to	O
reports	O
in	O
news	O
media	O
,	O
the	O
new	O
Xbox	B-Operating_System
360	I-Operating_System
S	O
design	O
still	O
scratches	O
discs	O
when	O
the	O
console	O
is	O
moved	O
while	O
spinning	O
in	O
operation	O
.	O
</s>
<s>
However	O
,	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
S	O
and	O
Xbox	B-Operating_System
360	I-Operating_System
E	O
shipped	O
with	O
a	O
sticker	O
informing	O
users	O
that	O
moving	O
the	O
console	O
while	O
powered	O
on	O
poses	O
risks	O
,	O
effectively	O
removing	O
legal	O
responsibility	O
from	O
Microsoft	O
.	O
</s>
<s>
Although	O
discs	O
scratched	O
by	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
are	O
not	O
covered	O
under	O
its	O
warranty	O
,	O
Microsoft	O
's	O
Xbox	B-Operating_System
Disc	O
Replacement	O
Program	O
will	O
sell	O
customers	O
a	O
new	O
copy	O
of	O
discs	O
scratched	O
by	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
,	O
if	O
they	O
are	O
published	O
in	O
countries	O
where	O
the	O
Xbox	B-Operating_System
was	O
originally	O
sold	O
,	O
at	O
a	O
cost	O
of	O
$20	O
.	O
</s>
<s>
Halo	O
3	O
Limited	O
Edition	O
was	O
replaced	O
at	O
no	O
cost	O
until	O
February	O
1	O
,	O
2008	O
according	O
to	O
the	O
Xbox	B-Operating_System
Disc	O
Replacement	O
Program	O
's	O
main	O
site	O
.	O
</s>
<s>
In	O
December	O
2005	O
(	O
shortly	O
after	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
's	O
release	O
in	O
the	O
United	O
States	O
and	O
Canada	O
on	O
November	O
22	O
,	O
2005	O
and	O
around	O
its	O
release	O
in	O
Europe	O
and	O
Asia	O
in	O
early	O
December	O
2005	O
)	O
,	O
reports	O
of	O
unidentifiable	O
noises	O
from	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
were	O
appearing	O
on	O
Internet	B-Application
message	I-Application
boards	I-Application
.	O
</s>
<s>
In	O
response	O
to	O
the	O
problem	O
,	O
Microsoft	O
offered	O
in	O
December	O
2005	O
to	O
replace	O
only	O
the	O
Perfect	B-Device
Dark	I-Device
Zero	I-Device
video	O
game	O
"	O
even	O
if	O
it	O
was	O
not	O
the	O
game	O
that	O
was	O
scratched.	O
"	O
</s>
<s>
The	O
scratched	O
disc	O
problem	O
reportedly	O
affected	O
only	O
a	O
small	O
percentage	O
of	O
Xbox	B-Operating_System
360	I-Operating_System
units	O
,	O
however	O
it	O
became	O
apparent	O
in	O
December	O
2005	O
,	O
through	O
message	B-Application
board	I-Application
reports	O
and	O
growing	O
media	O
coverage	O
.	O
</s>
<s>
The	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
scratched	O
disc	O
problem	O
received	O
little	O
media	O
coverage	O
in	O
2006	O
;	O
<	O
ref>But	O
see	O
,	O
Godinez	O
,	O
Victor	O
.	O
</s>
<s>
(	O
March	O
25	O
,	O
2006	O
)	O
Dallas	O
Morning	O
News	O
Over	O
the	O
top	O
:	O
Texas	O
Gamer	O
with	O
Victor	O
Godinez	O
-	O
Xbox	B-Operating_System
360	I-Operating_System
troubles	O
.	O
</s>
<s>
Section	O
:	O
Guidelive	O
;	O
Page	O
2G.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx1	O
however	O
,	O
in	O
February	O
2007	O
,	O
the	O
Dutch	O
television	O
program	O
Kassa	O
investigated	O
several	O
complaints	O
from	O
Dutch	O
consumers	O
about	O
circular	O
scratches	O
made	O
in	O
their	O
Xbox	B-Operating_System
360	I-Operating_System
discs	O
.	O
</s>
<s>
Kassa	O
investigation	O
traced	O
the	O
problem	O
to	O
a	O
design	O
defect	O
in	O
which	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
optical	O
lens	O
was	O
not	O
restrained	O
sufficiently.Kassa	O
(	O
February	O
24	O
,	O
2007	O
)	O
English	O
subtitled	O
fragment	O
from	O
the	O
first	O
Kassa	O
broadcast	O
about	O
the	O
circular	O
scratches	O
.	O
</s>
<s>
Kassa	O
also	O
noted	O
that	O
the	O
affected	O
Xbox	B-Operating_System
360s	I-Operating_System
all	O
seem	O
to	O
have	O
been	O
produced	O
towards	O
the	O
end	O
of	O
2006	O
.	O
</s>
<s>
During	O
the	O
February	O
2007	O
investigation	O
report	O
,	O
Kassa	O
stated	O
that	O
either	O
not	O
all	O
Xbox	B-Operating_System
360s	I-Operating_System
without	O
protective	O
pads	O
would	O
spontaneously	O
scratch	O
discs	O
,	O
or	O
that	O
the	O
complaints	O
were	O
from	O
Xbox	B-Operating_System
360	I-Operating_System
users	O
who	O
had	O
moved	O
their	O
Xbox	B-Operating_System
during	O
use	O
,	O
or	O
who	O
used	O
an	O
unstable	O
setup	O
.	O
</s>
<s>
Kassa	O
's	O
February	O
2007	O
investigation	O
left	O
open	O
the	O
question	O
of	O
whether	O
consumers	O
contributed	O
to	O
the	O
rounded	O
scratch	O
problem	O
by	O
moving	O
their	O
Xbox	B-Operating_System
360	I-Operating_System
(	O
TSST	O
version	O
)	O
during	O
the	O
playing	O
of	O
a	O
disc.van	O
Ballegoie	O
,	O
Eric	O
.	O
</s>
<s>
[	O
Scratching	O
Xbox	B-Operating_System
360	I-Operating_System
?	O
</s>
<s>
Research	O
into	O
the	O
claims	O
that	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
console	O
damages	O
discs.	O
]	O
</s>
<s>
This	O
resulted	O
in	O
Kassa	O
receiving	O
an	O
additional	O
1,000	O
complaints	O
over	O
the	O
subsequent	O
two	O
months	O
,	O
with	O
many	O
consumers	O
denying	O
the	O
Xbox	B-Operating_System
had	O
moved	O
when	O
the	O
scratching	O
occurred	O
,	O
or	O
that	O
it	O
had	O
been	O
placed	O
in	O
an	O
unstable	O
position	O
.	O
</s>
<s>
Prompted	O
by	O
consumer	O
reaction	O
to	O
its	O
February	O
2007	O
report	O
,	O
Kassa	O
performed	O
several	O
tests	O
with	O
Xbox	B-Operating_System
360	I-Operating_System
units	O
from	O
consumers	O
who	O
claimed	O
their	O
Xbox	B-Operating_System
had	O
the	O
problem	O
.	O
</s>
<s>
The	O
results	O
of	O
the	O
laboratory	O
conditions	O
test	O
revealed	O
that	O
one	O
of	O
the	O
nine	O
tested	O
Xbox	B-Operating_System
360	I-Operating_System
units	O
had	O
spontaneously	O
scratched	O
a	O
disc	O
after	O
five	O
hours	O
of	O
gaming	O
.	O
</s>
<s>
The	O
consoles	O
were	O
also	O
tested	O
standing	O
upright	O
,	O
and	O
the	O
test	O
revealed	O
that	O
three	O
of	O
the	O
nine	O
tested	O
Xbox	B-Operating_System
360s	I-Operating_System
significantly	O
scratched	O
discs	O
.	O
</s>
<s>
Microsoft	O
Netherlands	O
now	O
accepts	O
these	O
complaints	O
from	O
users	O
(	O
while	O
within	O
the	O
warranty	O
period	O
)	O
,	O
and	O
offers	O
to	O
replace	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
free	O
of	O
charge	O
.	O
</s>
<s>
After	O
the	O
official	O
broadcast	O
,	O
(	O
in	O
a	O
continuation	O
of	O
the	O
show	O
which	O
can	O
be	O
viewed	O
on-line	O
,	O
about	O
28	O
minutes	O
into	O
the	O
show	O
)	O
a	O
customer	O
is	O
shown	O
calling	O
the	O
Microsoft	O
help-desk	O
,	O
who	O
is	O
told	O
Microsoft	O
will	O
replace	O
his	O
Xbox	B-Operating_System
360	I-Operating_System
but	O
is	O
denied	O
a	O
promise	O
to	O
replace	O
his	O
scratched	O
games	O
.	O
</s>
<s>
On	O
June	O
1	O
,	O
2007	O
,	O
European	O
Commissioner	O
for	O
Consumer	O
Protection	O
Meglena	O
Kuneva	O
,	O
after	O
talking	O
with	O
the	O
producers	O
of	O
"	O
Kassa	O
"	O
and	O
other	O
Dutch	O
consumer	O
organizations	O
,	O
announced	O
that	O
the	O
European	O
Commission	O
would	O
investigate	O
the	O
Xbox	B-Operating_System
scratching	O
problems	O
,	O
and	O
would	O
ask	O
Microsoft	O
for	O
an	O
Xbox	B-Operating_System
replacement	O
program	O
for	O
the	O
whole	O
of	O
Europe	O
.	O
</s>
<s>
A	O
man	O
has	O
sued	O
Microsoft	O
claiming	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
scratches	O
game	O
discs	O
,	O
saying	O
the	O
consoles	O
are	O
"	O
negligently	O
designed	O
and	O
manufactured.	O
"	O
</s>
<s>
Three	O
law	O
firms	O
in	O
Fort	O
Lauderdale	O
,	O
Florida	O
;	O
Los	O
Angeles	O
,	O
California	O
;	O
and	O
Seattle	O
,	O
Washington	O
are	O
investigating	O
consumer	O
complaints	O
regarding	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
.	O
</s>
<s>
The	O
law	O
firms	O
have	O
filed	O
lawsuits	O
in	O
the	O
United	O
States	O
District	O
Court	O
Western	O
District	O
of	O
Washington	O
at	O
Seattle	O
on	O
behalf	O
of	O
a	O
proposed	O
nationwide	O
class	O
of	O
customers	O
who	O
have	O
suffered	O
scratched	O
game	O
discs	O
while	O
using	O
their	O
Xbox	B-Operating_System
360	I-Operating_System
.	O
</s>
<s>
This	O
is	O
the	O
second	O
such	O
lawsuit	O
filed	O
against	O
Microsoft	O
,	O
the	O
first	O
having	O
been	O
filed	O
in	O
December	O
2005	O
,	O
shortly	O
after	O
the	O
360	B-Operating_System
's	O
launch	O
.	O
</s>
<s>
Following	O
Microsoft	O
's	O
extension	O
of	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
warranty	O
to	O
a	O
full	O
year	O
,	O
from	O
the	O
previous	O
90	O
days	O
,	O
the	O
California	O
man	O
's	O
attorney	O
confirmed	O
to	O
the	O
Seattle	O
Post	O
Intelligencer	O
that	O
the	O
lawsuit	O
had	O
been	O
resolved	O
under	O
confidential	O
terms.Bishop	O
,	O
Todd	O
.	O
</s>
<s>
In	O
mid	O
2007	O
,	O
technology	O
and	O
gaming	O
blogs	O
began	O
reporting	O
about	O
new	O
problems	O
with	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
losing	O
video	O
output.Quilty	O
Harper	O
,	O
Conrad	O
.	O
</s>
<s>
Xbox	B-Operating_System
360	I-Operating_System
owners	O
reporting	O
blank	O
video	O
output	O
issue	O
,	O
Engadget	B-Application
(	O
June	O
24	O
,	O
2007	O
)	O
.	O
</s>
<s>
Another	O
Xbox	B-Operating_System
360	I-Operating_System
crisis	O
?	O
</s>
<s>
The	O
complete	O
video	O
failure	O
is	O
sometimes	O
preceded	O
by	O
other	O
graphical	O
glitches	B-Error_Name
such	O
as	O
an	O
irregular	O
saturation	O
of	O
green	O
and/or	O
red	O
colors	O
.	O
</s>
<s>
Others	O
have	O
complained	O
about	O
not	O
being	O
able	O
to	O
view	O
certain	O
movies/DVDs	O
on	O
their	O
HDTV	B-Device
using	O
the	O
HDMI	B-Protocol
cable	O
.	O
</s>
<s>
This	O
is	O
likely	O
caused	O
by	O
the	O
HDTV	B-Device
being	O
non-HDCP	O
compliant	O
.	O
</s>
<s>
Microsoft	O
stated	O
that	O
the	O
peripheral	O
drains	O
too	O
much	O
power	O
from	O
the	O
console	O
(	O
the	O
Intercooler	O
power	O
cord	O
is	O
installed	O
between	O
the	B-Operating_System
Xbox	I-Operating_System
360	I-Operating_System
power	O
supply	O
and	O
the	O
console	O
itself	O
)	O
and	O
can	O
cause	O
faults	O
to	O
occur	O
,	O
and	O
stated	O
that	O
consoles	O
fitted	O
with	O
the	O
peripheral	O
will	O
have	O
their	O
warranties	O
null	O
and	O
void	O
.	O
</s>
<s>
The	O
Intercooler	O
can	O
also	O
melt	O
itself	O
onto	O
the	O
360	B-Operating_System
,	O
melt	O
the	O
powercord	O
inside	O
of	O
itself	O
,	O
or	O
make	O
itself	O
extremely	O
hard	O
to	O
remove	O
.	O
</s>
<s>
On	O
November	O
19	O
,	O
2008	O
,	O
Microsoft	O
released	O
the	O
"	O
New	O
Xbox	B-Operating_System
Experience	O
"	O
(	O
NXE	O
)	O
.	O
</s>
<s>
Others	O
have	O
reported	O
that	O
the	O
update	O
has	O
disabled	O
audio	O
through	O
HDMI	B-Protocol
connections	O
.	O
</s>
<s>
A	O
Microsoft	O
spokesperson	O
stated	O
the	O
company	O
is	O
"	O
aware	O
that	O
a	O
handful	O
of	O
Xbox	B-Operating_System
LIVE	O
users	O
are	O
experiencing	O
audio	O
issues	O
,	O
and	O
are	O
diligently	O
monitoring	O
this	O
issue	O
and	O
working	O
towards	O
a	O
solution.	O
"	O
</s>
<s>
Microsoft	O
released	O
a	O
patch	O
on	O
February	O
3	O
,	O
2009	O
for	O
the	O
HDMI	B-Protocol
audio	O
issues	O
.	O
</s>
<s>
Contact	O
Xbox	B-Operating_System
Customer	O
Support	O
"	O
,	O
with	O
the	O
code	O
E74	O
at	O
the	O
bottom	O
.	O
</s>
<s>
This	O
is	O
usually	O
due	O
to	O
a	O
failure	O
in	O
the	O
flip	B-Device
chip	I-Device
connection	O
of	O
the	O
dies	O
to	O
the	O
substrate	O
,	O
or	O
a	O
failing	O
GPU	O
or	O
eDRAM	O
.	O
</s>
<s>
The	O
E74	O
error	O
has	O
sometimes	O
been	O
described	O
by	O
many	O
as	O
a	O
"	O
Green	O
Screen	O
of	O
Death	O
"	O
and	O
a	O
"	O
Black	O
Screen	O
of	O
Death	O
"	O
because	O
early	O
versions	O
of	O
these	O
errors	O
had	O
an	O
almost	O
jet-black	O
background	O
with	O
a	O
hue	B-Language
of	O
dark	O
green	O
.	O
</s>
<s>
The	O
Xbox	B-Operating_System
website	O
states	O
on	O
how	O
to	O
fix	O
the	O
error	O
.	O
</s>
<s>
Xbox	B-Operating_System
360	I-Operating_System
consoles	O
which	O
have	O
a	O
hardware	O
failure	O
will	O
display	O
a	O
secondary	O
error	O
code	O
by	O
blinking	O
a	O
sequence	O
of	O
LEDs	O
when	O
the	O
sync	O
button	O
is	O
held	O
down	O
and	O
the	O
eject	O
button	O
is	O
pressed	O
four	O
times	O
.	O
</s>
<s>
An	O
error	O
code	O
of	O
0001	O
may	O
represent	O
a	O
defect	O
in	O
the	O
power	O
supply	O
,	O
rather	O
than	O
the	O
Xbox	B-Operating_System
itself	O
,	O
or	O
a	O
short	O
within	O
the	O
Xbox	B-Operating_System
,	O
or	O
a	O
blown	O
capacitor	O
.	O
</s>
