<s>
In	O
information	B-General_Concept
technology	I-General_Concept
(	O
IT	O
)	O
,	O
remote	B-Device
support	I-Device
tools	O
are	O
IT	O
tools	O
and	O
software	O
that	O
enable	O
an	O
IT	O
technician	O
or	O
a	O
support	O
representative	O
to	O
connect	O
to	O
a	O
remote	O
computer	O
from	O
their	O
consoles	O
via	O
the	O
Internet	O
and	O
work	O
directly	O
on	O
the	O
remote	O
system	O
.	O
</s>
<s>
Although	O
its	O
main	O
focus	O
is	O
the	O
access	O
to	O
computers	O
located	O
anywhere	O
in	O
the	O
world	O
,	O
the	O
remote	B-Device
support	I-Device
applications	O
also	O
provide	O
features	O
like	O
file	B-Protocol
transfer	I-Protocol
,	O
desktop	B-Device
sharing	I-Device
,	O
file	B-Application
synchronization	I-Application
,	O
command	B-Application
line	I-Application
or	O
guest	O
accessibility	O
.	O
</s>
<s>
One	O
of	O
the	O
most	O
used	O
tools	O
in	O
remote	B-Device
support	I-Device
sessions	O
are	O
the	O
ones	O
that	O
allow	O
desktop	B-Device
sharing	I-Device
.	O
</s>
<s>
Remote	B-Device
Support	I-Device
technology	O
tries	O
to	O
reduce	O
helpdesk	O
centers	O
cost-issues	O
–	O
all	O
transport-related	O
expenses	O
are	O
immediately	O
trimmed	O
down	O
,	O
for	O
instance	O
.	O
</s>
<s>
Modern	O
day	O
technology	O
enables	O
that	O
any	O
technician	O
using	O
Remote	B-Device
Support	I-Device
is	O
able	O
to	O
assist	O
a	O
customer	O
just	O
like	O
it	O
was	O
physically	O
side-by-side	O
.	O
</s>
<s>
Technologies	O
and	O
tools	O
like	O
live	O
chat	O
,	O
VoIP	B-Application
and	O
desktop	B-Device
sharing	I-Device
enable	O
a	O
direct	O
intervention	O
in	O
the	O
remote	O
system	O
.	O
</s>
