<s>
Quick	B-Protocol
Assist	I-Protocol
is	O
a	O
Microsoft	B-Application
Windows	I-Application
feature	O
that	O
allows	O
a	O
user	O
to	O
view	O
or	O
control	O
a	O
remote	O
Windows	O
computer	O
over	O
a	O
network	O
or	O
the	O
Internet	O
to	O
resolve	O
issues	O
without	O
directly	O
touching	O
the	O
unit	O
.	O
</s>
<s>
It	O
is	O
based	O
on	O
the	O
Remote	B-Protocol
Desktop	I-Protocol
Protocol	I-Protocol
(	O
RDP	O
)	O
.	O
</s>
<s>
It	O
is	O
complemented	O
by	O
Get	B-Device
Help	I-Device
,	O
a	O
feature	O
introduced	O
in	O
Windows	B-Operating_System
10	I-Operating_System
that	O
enables	O
the	O
user	O
to	O
contact	O
Microsoft	O
directly	O
but	O
does	O
not	O
allow	O
for	O
remote	O
desktoping	O
or	O
screen	O
sharing	O
.	O
</s>
<s>
Before	O
Quick	B-Protocol
Assist	I-Protocol
was	O
introduced	O
in	O
Windows	B-Operating_System
10	I-Operating_System
,	O
Windows	B-Application
XP	I-Application
and	O
later	O
Windows	O
versions	O
offered	O
a	O
similar	O
feature	O
called	O
Windows	B-Protocol
Remote	I-Protocol
Assistance	I-Protocol
.	O
</s>
<s>
Helpers	O
offering	O
remote	B-Protocol
assistance	I-Protocol
can	O
open	O
multiple	O
simultaneous	O
sessions	O
—	O
one	O
for	O
each	O
remote	O
computer	O
.	O
</s>
<s>
However	O
,	O
users	O
seeking	O
assistance	O
from	O
helpers	O
can	O
have	O
only	O
one	O
remote	B-Protocol
assistance	I-Protocol
session	O
waiting	O
for	O
a	O
connection	O
.	O
</s>
<s>
If	O
the	O
user	O
disconnects	O
the	O
session	O
,	O
the	O
remote	B-Protocol
assistance	I-Protocol
application	O
terminates	O
and	O
no	O
further	O
connections	O
are	O
allowed	O
.	O
</s>
<s>
Quick	B-Protocol
Assist	I-Protocol
is	O
installed	O
by	O
default	O
on	O
Windows	O
clients	O
,	O
but	O
is	O
not	O
available	O
on	O
Windows	B-Device
Server	I-Device
2008	I-Device
R2	I-Device
servers	O
.	O
</s>
<s>
The	O
name	O
of	O
the	O
tool	O
differs	O
depending	O
on	O
Windows	O
language	O
;	O
a	O
search	O
for	O
"	O
Quick	B-Protocol
Assist	I-Protocol
"	O
in	O
the	O
Start	O
menu	O
will	O
locate	O
the	O
tool	O
regardless	O
of	O
the	O
language	O
settings	O
.	O
</s>
<s>
Quick	B-Protocol
Assist	I-Protocol
requests	O
a	O
code	O
in	O
order	O
to	O
match	O
users	O
to	O
a	O
session	O
.	O
</s>
<s>
Quick	B-Protocol
Assist	I-Protocol
uses	O
TCP	B-Protocol
port	I-Protocol
443	O
and	O
communicates	O
with	O
the	O
following	O
hosts	O
:	O
</s>
<s>
The	O
feature	O
was	O
first	O
introduced	O
in	O
Windows	B-Application
XP	I-Application
as	O
Remote	B-Protocol
Assistance	I-Protocol
and	O
based	O
on	O
Remote	O
Desktop	O
technologies	O
.	O
</s>
<s>
Remote	B-Protocol
Assistance	I-Protocol
in	O
Windows	B-Application
XP	I-Application
is	O
integrated	O
into	O
the	O
Help	O
and	O
Support	O
Centre	O
UI	O
and	O
allows	O
sending	O
invitations	O
to	O
the	O
support	O
person	O
by	O
email	O
,	O
Windows	B-Application
Messenger	I-Application
or	O
saving	O
the	O
invitation	O
as	O
a	O
file	O
and	O
transferring	O
the	O
file	O
across	O
through	O
other	O
methods	O
.	O
</s>
<s>
Chat	O
,	O
audio-video	O
conversations	O
and	O
file	B-Protocol
transfer	I-Protocol
are	O
available	O
.	O
</s>
<s>
In	O
Windows	B-Application
Vista	I-Application
,	O
Remote	B-Protocol
Assistance	I-Protocol
is	O
upgraded	O
with	O
a	O
standalone	O
user	O
interface	O
and	O
based	O
on	O
RDP	O
6	O
and	O
Windows	O
Desktop	O
Sharing	O
API	B-General_Concept
.	O
</s>
<s>
Two	O
systems	B-Application
administrators	I-Application
can	O
simultaneously	O
connect	O
to	O
a	O
single	O
computer	O
.	O
</s>
<s>
It	O
also	O
supports	O
session	O
pausing	O
,	O
built-in	O
diagnostics	O
,	O
chat	O
,	O
file	B-Protocol
transfer	I-Protocol
and	O
XML-based	O
logging	O
.	O
</s>
<s>
It	O
reduces	O
bandwidth	B-Algorithm
requirements	O
for	O
low-speed	O
connections	O
.	O
</s>
<s>
NAT	B-Protocol
traversal	I-Protocol
allows	O
a	O
session	O
to	O
be	O
established	O
even	O
if	O
the	O
user	O
is	O
behind	O
a	O
Network	B-Protocol
Address	I-Protocol
Translation	I-Protocol
(	O
NAT	O
)	O
device	O
,	O
for	O
example	O
,	O
a	O
router	O
in	O
a	O
home	O
network	O
.	O
</s>
<s>
Remote	B-Protocol
Assistance	I-Protocol
is	O
configurable	O
using	O
Group	O
Policy	O
and	O
supports	O
command-line	B-Application
switches	O
so	O
that	O
custom	O
shortcuts	O
can	O
be	O
deployed	O
.	O
</s>
<s>
In	O
Windows	B-Device
7	I-Device
,	O
Remote	B-Protocol
Assistance	I-Protocol
is	O
based	O
on	O
RDP	O
7	O
.	O
</s>
<s>
An	O
extra	O
option	O
to	O
connect	O
using	O
Peer	B-Protocol
Name	I-Protocol
Resolution	I-Protocol
Protocol	I-Protocol
is	O
added	O
,	O
called	O
Easy	O
Connect	O
if	O
IPv6	O
connectivity	O
is	O
present	O
.	O
</s>
<s>
With	O
Easy	O
Connect	O
,	O
only	O
a	O
password	O
needs	O
to	O
be	O
shared	O
instead	O
of	O
an	O
invitation	O
file	O
,	O
and	O
two	O
computers	O
can	O
establish	O
a	O
peer-to-peer	O
connection	O
over	O
the	O
Local	B-General_Concept
Area	I-General_Concept
Network	I-General_Concept
(	O
LAN	B-General_Concept
)	O
or	O
the	O
Internet	O
without	O
a	O
relay	O
server	O
.	O
</s>
<s>
However	O
,	O
Windows	B-Protocol
Remote	I-Protocol
Assistance	I-Protocol
does	O
not	O
support	O
file	B-Protocol
transfer	I-Protocol
and	O
clipboard	O
sharing	O
in	O
Windows	B-Device
7	I-Device
.	O
</s>
<s>
Remote	B-Protocol
Assistance	I-Protocol
is	O
installed	O
by	O
default	O
on	O
Windows	O
clients	O
,	O
but	O
must	O
be	O
added	O
manually	O
on	O
Windows	B-Device
Server	I-Device
2008	I-Device
R2	I-Device
servers	O
.	O
</s>
<s>
Remote	B-Protocol
assistance	I-Protocol
sessions	O
may	O
be	O
initiated	O
using	O
the	O
Windows	B-Protocol
Remote	I-Protocol
Assistance	I-Protocol
application	O
available	O
on	O
the	O
Start	O
menu	O
under	O
All	O
Apps	O
→	O
Maintenance	O
or	O
by	O
invoking	O
msra.exe	O
from	O
command-line	B-Application
interface	I-Application
.	O
</s>
<s>
The	O
original	O
Remote	B-Protocol
Assistance	I-Protocol
is	O
included	O
on	O
all	O
releases	O
of	O
Windows	B-Operating_System
10	I-Operating_System
as	O
well	O
,	O
but	O
since	O
the	O
Windows	B-Operating_System
10	I-Operating_System
Anniversary	O
Update	O
,	O
its	O
Start	O
menu	O
shortcut	O
is	O
removed	O
,	O
effectively	O
hiding	O
it	O
from	O
the	O
user	O
.	O
</s>
<s>
Instead	O
,	O
a	O
new	O
app	O
called	O
Quick	B-Protocol
Assist	I-Protocol
is	O
added	O
.	O
</s>
<s>
The	O
design	O
is	O
like	O
UWP	B-Device
apps	O
.	O
</s>
<s>
Unlike	O
Remote	O
Assistant	O
,	O
Quick	B-Protocol
Assist	I-Protocol
requires	O
the	O
support	O
person	O
to	O
sign	O
in	O
using	O
a	O
Microsoft	O
account	O
before	O
dispensing	O
help	O
.	O
</s>
<s>
In	O
November	O
2021	O
,	O
Microsoft	O
announced	O
a	O
more	O
business-friendly	O
version	O
of	O
Quick	B-Protocol
Assist	I-Protocol
,	O
called	O
Remote	O
Help	O
.	O
</s>
<s>
While	O
later	O
versions	O
of	O
Windows	B-Operating_System
10	I-Operating_System
allowed	O
users	O
and	O
technicians	O
to	O
authenticate	O
against	O
Azure	O
Active	O
Directory	O
,	O
this	O
version	O
includes	O
new	O
integrations	O
such	O
as	O
:	O
</s>
<s>
While	O
Remote	B-Protocol
Assistance	I-Protocol
establishes	O
a	O
Remote	B-Protocol
Desktop	I-Protocol
Protocol	I-Protocol
(	O
RDP	O
)	O
connection	O
to	O
the	O
end	O
user	O
's	O
computer	O
(	O
requires	O
TCP	B-Protocol
port	I-Protocol
3389	O
to	O
be	O
opened	O
on	O
the	O
client	O
machine	O
and	O
the	O
firewall/NAT/router	O
behind	O
which	O
the	O
machine	O
is	O
)	O
,	O
Quick	B-Protocol
Assist	I-Protocol
is	O
cloud-based	O
and	O
requires	O
one	O
outbound	O
connection	O
from	O
the	O
helper	O
's	O
PC	O
to	O
the	O
cloud	O
service/Microsoft	O
server	O
,	O
and	O
a	O
separate	O
connection	O
from	O
the	O
cloud	O
service	O
to	O
the	O
machine	O
of	O
the	O
person	O
getting	O
assistance	O
.	O
</s>
<s>
+FeatureWindows	O
Remote	O
AssistanceWindows	O
Quick	O
AssistRemote	O
assistance	O
for	O
Windows	O
devicesYesWindows	O
10/11Remote	O
assistance	O
for	O
MacOS	O
devicesNoNoRemote	O
assistance	O
for	O
smartphonesNoNoViewing	O
through	O
device	O
cameraNoNoSupport	O
of	O
multiple	O
screens	O
on	O
the	O
target	O
machineYes	O
(	O
all	O
the	O
monitors	O
or	O
clicking	O
Fit	O
to	O
the	O
size	O
and	O
scroll	O
to	O
selected	O
monitor	O
)	O
Yes	O
(	O
viewing	O
selected	O
monitor	O
or	O
all	O
of	O
them	O
at	O
once	O
)	O
Keyboard	O
layout	O
used	O
when	O
remotely	O
controlling	O
a	O
machine	O
(	O
the	O
helper	O
needs	O
the	O
keyboard	O
layout	O
to	O
match	O
his/her	O
own	O
computer	O
for	O
efficient	O
assistance	O
)	O
Using	O
target	O
computer	O
keyboard	O
layoutUsing	O
helper	O
's	O
keyboard	O
layoutWorking	O
with	O
elevated	O
privilegesNo	O
(	O
the	O
screen	O
blacks-out	O
and	O
the	O
user	O
has	O
to	O
finish	O
the	O
action	O
instead	O
of	O
the	O
helper	O
)	O
NoRemotely	O
assist	O
mobile	O
devices	O
managed	O
by	O
Microsoft	O
Endpoint	O
ManagerRequirement	O
for	O
client	O
software	O
installationNo	O
(	O
installed	O
in	O
Windows	O
by	O
default	O
)	O
No	O
(	O
installed	O
in	O
Windows	O
by	O
default	O
)	O
Clipboard	O
sharing	O
(	O
copy	O
/	O
paste	O
text	O
between	O
helper	O
's	O
and	O
end	O
user	O
's	O
machine	O
)	O
No	O
(	O
workaround	O
:	O
pasting	O
via	O
embedded	O
chat	O
window	O
;	O
limited	O
number	O
of	O
characters	O
)	O
No	O
(	O
workaround	O
:	O
pasting	O
via	O
embedded	O
chat	O
window	O
;	O
limited	O
number	O
of	O
characters	O
)	O
File	B-Protocol
transfer	I-Protocol
(	O
between	O
helper	O
's	O
and	O
end	O
user	O
's	O
machine	O
)	O
No	O
(	O
workaround	O
:	O
via	O
file	O
share	O
or	O
file	O
sharing	O
cloud	O
service	O
)	O
No	O
(	O
workaround	O
:	O
via	O
file	O
share	O
or	O
file	O
sharing	O
cloud	O
service	O
)	O
Running	O
scripts	O
remotely	O
(	O
e.g.	O
</s>
