<s>
Production	B-Application
support	I-Application
covers	O
the	O
practices	O
and	O
disciplines	O
of	O
supporting	O
the	O
IT	O
systems/applications	O
which	O
are	O
currently	O
being	O
used	O
by	O
the	O
end	O
users	O
.	O
</s>
<s>
A	O
production	B-Application
support	I-Application
person/team	O
is	O
responsible	O
for	O
monitoring	O
the	O
production	O
servers	O
,	O
scheduled	O
jobs	O
,	O
incident	O
management	O
and	O
receiving	O
incidents	O
and	O
requests	O
from	O
end-users	O
,	O
analyzing	O
these	O
and	O
either	O
responding	O
to	O
the	O
end	O
user	O
with	O
a	O
solution	O
or	O
escalating	O
it	B-General_Concept
to	O
the	O
other	O
IT	B-General_Concept
teams	O
.	O
</s>
<s>
These	O
teams	O
may	O
include	O
developers	B-Application
,	O
system	O
engineers	O
and	O
database	B-General_Concept
administrators	I-General_Concept
.	O
</s>
<s>
In	O
order	O
to	O
understand	O
the	O
importance	O
of	O
production	B-Application
support	I-Application
,	O
one	O
needs	O
to	O
take	O
a	O
few	O
factors	O
into	O
account	O
.	O
</s>
<s>
We	O
also	O
know	O
that	O
software	O
spends	O
much	O
more	O
time	O
in	O
production	O
than	O
development	O
because	O
it	B-General_Concept
needs	O
to	O
verify	O
the	O
properties	O
.	O
</s>
<s>
From	O
the	O
factors	O
listed	O
above	O
,	O
one	O
can	O
see	O
that	O
the	O
way	O
in	O
which	O
production	B-Application
support	I-Application
is	O
managed	O
is	O
extremely	O
crucial	O
.	O
</s>
<s>
The	O
major	O
steps	O
for	O
Production	B-Application
Support	I-Application
are	O
as	O
below	O
.	O
</s>
<s>
These	O
Production	B-Application
Support	I-Application
steps	O
are	O
in	O
context	O
of	O
the	O
Batch	B-General_Concept
processing	I-General_Concept
.	O
</s>
<s>
Usually	O
a	O
batch	B-General_Concept
job	I-General_Concept
or	O
group	O
of	O
related	O
batch	B-General_Concept
jobs	I-General_Concept
(	O
schedule/stream	O
)	O
runs	O
to	O
accomplish	O
one	O
or	O
more	O
business	O
functions	O
.	O
</s>
<s>
These	O
batch	B-General_Concept
jobs	I-General_Concept
run	O
unattended	O
and	O
normally	O
complete	O
without	O
any	O
errors	O
or	O
issues	O
.	O
</s>
<s>
However	O
,	O
sometimes	O
the	O
batch	B-General_Concept
job	I-General_Concept
can	O
have	O
a	O
break/interruption/abend/abort	O
.	O
</s>
<s>
When	O
a	O
job	O
abends	O
,	O
it	B-General_Concept
can	O
send	O
out	O
an	O
automated	O
alert	O
notification	O
via	O
e-mail	O
,	O
page	O
,	O
text	O
.	O
</s>
<s>
This	O
request	O
number	O
is	O
used	O
to	O
track	O
the	O
progress	O
of	O
the	O
production	B-Application
support	I-Application
issue	O
.	O
</s>
<s>
The	O
Production	B-Application
support	I-Application
team	O
on	O
call	O
person	O
collects	O
all	O
the	O
necessary	O
information	O
about	O
the	O
Production	O
error	O
.	O
</s>
<s>
Production	O
batch	B-General_Concept
job	I-General_Concept
,	O
program	O
used	O
or	O
any	O
tool/utility	O
used	O
is	O
reviewed	O
for	O
any	O
possible	O
errors	O
.	O
</s>
<s>
If	O
it	B-General_Concept
is	O
a	O
new	O
Production	O
error	O
then	O
new	O
Production	O
error	O
resolution	O
steps	O
are	O
created	O
and	O
Production	O
error	O
is	O
resolved	O
.	O
</s>
<s>
If	O
a	O
problem	O
occurs	O
repeatedly	O
then	O
it	B-General_Concept
is	O
recorded	O
and	O
tracked	O
using	O
appropriate	O
tools	O
and	O
processes	O
until	O
it	B-General_Concept
is	O
resolved	O
permanently	O
.	O
</s>
<s>
Reports	O
are	O
also	O
generated	O
for	O
the	O
IT/IS	O
management	O
for	O
improvement	O
and	O
management	O
of	O
Production	O
jobs	O
.	O
</s>
