<s>
OTRS	B-Language
(	O
originally	O
Open-Source	B-Language
Ticket	I-Language
Request	I-Language
System	I-Language
)	O
is	O
a	O
service	O
management	O
suite	O
.	O
</s>
<s>
In	O
2001	O
,	O
OTRS	B-Language
began	O
as	O
an	O
open	O
source	O
help	O
desk	O
ticketing	O
software	O
.	O
</s>
<s>
In	O
2003	O
,	O
OTRS	B-Language
GmbH	O
was	O
formed	O
and	O
a	O
professional	O
company	O
entered	O
the	O
EMEA	O
market	O
.	O
</s>
<s>
In	O
2007	O
,	O
the	O
company	O
was	O
renamed	O
to	O
OTRS	B-Language
AG	O
with	O
the	O
intention	O
of	O
going	O
public	O
,	O
which	O
it	O
did	O
in	O
2009	O
.	O
</s>
<s>
This	O
is	O
the	O
same	O
year	O
in	O
which	O
OTRS	B-Language
was	O
brought	O
to	O
Latin	O
America	O
with	O
the	O
Mexican	O
subsidiary	O
officially	O
being	O
founded	O
in	O
2010	O
.	O
</s>
<s>
In	O
2015	O
,	O
a	O
new	O
version	O
of	O
the	O
software	O
,	O
known	O
as	O
OTRS	B-Language
Business	O
Solution	O
,	O
was	O
launched	O
.	O
</s>
<s>
Also	O
in	O
2015	O
,	O
STORM	O
powered	O
by	O
OTRS	B-Language
was	O
launched	O
.	O
</s>
<s>
In	O
2018	O
,	O
both	O
OTRS-specific	O
products	O
were	O
renamed	O
:	O
The	O
open	O
source	O
version	O
became	O
((OTRS )	O
)	O
Community	O
Edition	O
.	O
</s>
<s>
The	O
commercial	O
and	O
managed	O
version	O
is	O
named	O
OTRS	B-Language
.	O
</s>
<s>
A	O
third	O
offering	O
is	O
called	O
OTRS	B-Language
On-Premise	B-General_Concept
for	O
professional	O
customers	O
who	O
intend	O
to	O
host	O
the	O
platform	O
in	O
their	O
own	O
data	O
centers	O
.	O
</s>
<s>
In	O
December	O
2020	O
,	O
OTRS	B-Language
AG	O
announced	O
the	O
end	O
of	O
life	O
of	O
support	O
for	O
the	O
Community	O
Edition	O
which	O
led	O
to	O
several	O
forks	B-Application
.	O
</s>
<s>
Alongside	O
its	O
customers	O
was	O
Wikimedia	O
Foundation	O
,	O
which	O
used	O
((OTRS )	O
)	O
Community	O
Edition	O
to	O
run	O
Wikimedia	O
OTRS	B-Language
system	O
;	O
after	O
its	O
discontinuation	O
,	O
in	O
April	O
2021	O
,	O
it	O
was	O
migrated	O
to	O
Znuny	B-Language
,	O
a	O
fork	B-Application
of	O
((OTRS )	O
)	O
Community	O
Edition	O
.	O
</s>
<s>
Being	O
no	O
longer	O
ran	O
on	O
original	O
OTRS	B-Language
software	O
,	O
the	O
system	O
was	O
renamed	O
Wikimedia	O
VRT	O
.	O
</s>
<s>
OTRS	B-Language
GmbH	O
was	O
originally	O
founded	O
in	O
2003	O
by	O
André	O
Mindermann	O
(	O
CEO	O
)	O
and	O
Burchard	O
Steinbild	O
(	O
chairman	O
of	O
the	O
supervisory	O
board	O
)	O
.	O
</s>
<s>
In	O
2007	O
,	O
the	O
company	O
became	O
OTRS	B-Language
Group	O
,	O
also	O
known	O
as	O
OTRS	B-Language
AG	O
.	O
</s>
<s>
OTRS	B-Language
AG	O
is	O
the	O
source	O
code	O
owner	O
of	O
OTRS	B-Language
.	O
</s>
<s>
The	O
OTRS	B-Language
Group	O
has	O
its	O
headquarters	O
in	O
Germany	O
.	O
</s>
<s>
There	O
are	O
six	O
subsidiaries	O
worldwide	O
,	O
including	O
OTRS	B-Language
Inc	O
.	O
(	O
USA	O
)	O
,	O
OTRS	B-Language
S.A.	O
de	O
C.V.	O
(	O
Mexico	O
)	O
,	O
OTRS	B-Language
ASIA	O
Pte	O
.	O
</s>
<s>
Ltd	O
.	O
(	O
Singapore	O
)	O
,	O
OTRS	B-Language
Asia	O
Ltd	O
.	O
(	O
Hong	O
Kong	O
)	O
,	O
(	O
Brazil	O
)	O
,	O
and	O
OTRS	B-Language
Magyarország	O
Kft	O
.	O
</s>
<s>
OTRS	B-Language
AG	O
is	O
listed	O
in	O
the	O
Basic	O
Board	O
of	O
the	O
Frankfurt	O
Stock	O
Exchange	O
.	O
</s>
<s>
OTRS	B-Language
is	O
very	O
often	O
used	O
independently	O
,	O
but	O
it	O
is	O
also	O
the	O
foundation	O
of	O
two	O
other	O
solutions	O
.	O
</s>
<s>
STORM	O
powered	O
by	O
OTRS	B-Language
is	O
a	O
SOAR	O
that	O
is	O
used	O
by	O
CERTS	O
,	O
SOCs	O
and	O
product	O
security	O
incident	O
response	O
teams	O
(	O
PSIRTs	O
)	O
.	O
</s>
<s>
It	O
uses	O
the	O
OTRS	B-Language
service	O
management	O
suite	O
as	O
its	O
backbone	O
,	O
but	O
incorporates	O
security-relevant	O
processes	O
and	O
information	O
.	O
</s>
<s>
CONTROL	O
powered	O
by	O
OTRS	B-Language
is	O
an	O
ISMS	B-Application
.	O
</s>
<s>
It	O
configures	O
OTRS	B-Language
in	O
such	O
a	O
way	O
that	O
it	O
can	O
track	O
and	O
document	O
ISO	O
27001	O
,	O
TISAX	O
and	O
other	O
controls	O
for	O
compliance	O
teams	O
.	O
</s>
<s>
OTOBO	O
is	O
an	O
Open	O
Source	O
Help-Desk	O
based	O
on	O
OTRS	B-Language
.	O
</s>
<s>
Since	O
its	O
beginnings	O
OTRS	B-Language
has	O
been	O
implemented	O
in	O
the	O
programming	O
language	O
Perl	B-Language
.	O
</s>
<s>
The	O
web	O
interface	O
is	O
made	O
user-friendly	O
by	O
using	O
JavaScript	B-Language
(	O
which	O
can	O
be	O
switched	O
off	O
for	O
security	O
reasons	O
)	O
.	O
</s>
<s>
The	O
OTRS	B-Language
web	O
interface	O
uses	O
the	O
Template::Toolkit	O
rendering	O
engine	O
to	O
dynamically	O
generate	O
the	O
HTML	O
output	O
of	O
individual	O
frontend	O
modules	O
.	O
</s>
<s>
This	O
approach	O
allows	O
the	O
underlying	O
logic	O
of	O
the	O
OTRS	B-Language
frontend	O
modules	O
(	O
written	O
in	O
Perl	B-Language
)	O
to	O
remain	O
separate	O
from	O
the	O
presentation	O
of	O
each	O
module	O
's	O
user	O
interface	O
(	O
served	O
as	O
HTML	O
to	O
the	O
user	O
)	O
.	O
</s>
<s>
Originally	O
,	O
OTRS	B-Language
supported	O
only	O
the	O
use	O
of	O
a	O
MySQL	B-Application
RDBMS	O
for	O
use	O
as	O
the	O
webserver	O
database	O
.	O
</s>
<s>
Support	O
has	O
since	O
been	O
added	O
for	O
PostgreSQL	B-Application
,	O
Oracle	B-General_Concept
,	O
IBM	B-Application
Db2	I-Application
,	O
Microsoft	B-Application
SQL	I-Application
Server	I-Application
,	O
and	O
MariaDB	B-Application
(	O
a	O
community-developed	O
fork	B-Application
of	O
MySQL	B-Application
)	O
.	O
</s>
<s>
OTRS	B-Language
may	O
be	O
used	O
on	O
many	O
UNIX	B-Application
or	O
UNIX-like	O
platforms	O
(	O
e.g.	O
</s>
<s>
Linux	B-Application
,	O
macOS	B-Application
,	O
FreeBSD	B-Operating_System
,	O
etc	O
.	O
)	O
</s>
<s>
as	O
well	O
as	O
on	O
Microsoft	B-Application
Windows	I-Application
.	O
</s>
<s>
The	O
scalability	O
of	O
OTRS	B-Language
systems	O
may	O
be	O
increased	O
by	O
using	O
mod_perl	O
for	O
the	O
Apache	B-Application
Webserver	I-Application
or	O
by	O
separating	O
the	O
database	O
and	O
web	O
server	O
systems	O
,	O
allowing	O
a	O
large	O
number	O
of	O
simultaneously	O
working	O
agents	O
and	O
high	O
volumes	O
of	O
tickets	O
.	O
</s>
