<s>
ONmail	B-Protocol
was	O
a	O
television-based	O
email	O
service	O
run	O
by	O
ONdigital	O
via	O
their	O
set-top	O
boxes	O
(	O
STBs	O
)	O
.	O
</s>
<s>
It	O
was	O
launched	O
on	O
7	O
March	O
2000	O
and	O
required	O
the	O
user	O
to	O
purchase	O
a	O
new	O
remote	B-Protocol
control	I-Protocol
with	O
a	O
slideout	O
keyboard	B-Device
to	O
type	O
on	O
.	O
</s>
<s>
It	O
used	O
the	O
built-in	O
2400	O
bit/s	O
modem	B-Application
in	O
the	O
set-top	O
box	O
to	O
connect	O
to	O
the	O
ONdigital	O
email	O
centre	O
.	O
</s>
<s>
The	O
service	O
became	O
available	O
via	O
an	O
over-the-air	O
update	O
to	O
the	O
ONdigital	O
set-top	O
box	O
which	O
added	O
the	O
OnMail	B-Protocol
interface	B-Application
.	O
</s>
<s>
The	O
onscreen	O
interface	B-Application
was	O
accessed	O
via	O
the	O
ONdigital	O
menu	B-Application
system	I-Application
(	O
as	O
opposed	O
to	O
the	O
system	O
menu	O
which	O
access	O
the	O
'	O
Inbox	O
 '	O
described	O
above	O
)	O
.	O
</s>
<s>
The	O
interface	B-Application
was	O
in	O
a	O
purple	O
colour	O
,	O
as	O
opposed	O
to	O
the	O
standard	O
green	O
that	O
the	O
rest	O
of	O
the	O
ONdigital	O
software	O
used	O
.	O
</s>
<s>
The	O
user	O
could	O
thus	O
distinguish	O
it	O
from	O
the	O
television	B-Operating_System
functionality	O
of	O
the	O
box	O
,	O
and	O
because	O
the	O
contrast	O
in	O
colours	O
made	O
text	O
easier	O
to	O
read	O
.	O
</s>
<s>
The	O
main	O
one	O
was	O
that	O
it	O
could	O
only	O
be	O
used	O
to	O
access	O
ONmail	B-Protocol
accounts	O
,	O
which	O
had	O
the	O
addresses	O
@onmail	O
.co.uk	O
.	O
</s>
<s>
Additionally	O
,	O
a	O
problem	O
that	O
became	O
increasingly	O
salient	O
as	O
the	O
service	O
aged	O
was	O
that	O
there	O
was	O
no	O
way	O
of	O
accessing	O
attachments	O
via	O
the	O
set-top	O
box	O
interface	B-Application
.	O
</s>
<s>
This	O
was	O
not	O
only	O
because	O
of	O
the	O
limited	O
interface	B-Application
,	O
but	O
also	O
because	O
of	O
the	O
slowness	O
of	O
the	O
inbuilt	O
modem	B-Application
.	O
</s>
<s>
With	O
the	O
launch	O
of	O
the	O
ONnet	O
Service	O
in	O
June	O
2000	O
,	O
and	O
the	O
replacement	O
of	O
the	O
2400bit/s	O
modem	B-Application
with	O
the	O
plug-in	O
56K	O
modem	B-Application
of	O
the	O
new	O
ONnet	O
plug-in	O
box	O
,	O
the	O
ONmail	B-Protocol
service	O
became	O
accessible	O
on	O
set-top	O
boxes	O
through	O
the	O
ONmail	B-Protocol
web	O
site	O
.	O
</s>
<s>
The	O
website	O
(	O
www.onmail.co.uk	O
)	O
provided	O
additional	O
features	O
that	O
were	O
lacking	O
in	O
the	O
set-top	O
box	O
interface	B-Application
.	O
</s>
<s>
Though	O
this	O
caused	O
most	O
users	O
to	O
switch	O
to	O
accessing	O
the	O
service	O
through	O
ONnet	O
,	O
many	O
people	O
still	O
used	O
the	O
original	O
interface	B-Application
as	O
not	O
all	O
users	O
had	O
purchased	O
an	O
ONnet	O
box	O
.	O
</s>
<s>
This	O
was	O
exacerbated	O
by	O
the	O
impending	O
launch	O
of	O
broadband	B-General_Concept
services	O
and	O
the	O
comparatively	O
limited	O
modem	B-Application
integrated	O
in	O
the	O
new	O
box	O
.	O
</s>
