<s>
Microsoft	B-Application
Customer	I-Application
Care	I-Application
Framework	I-Application
(	O
CCF	O
)	O
was	O
a	O
desktop-based	O
framework	O
which	O
was	O
used	O
to	O
address	O
issues	O
faced	O
by	O
service	O
providers	O
caused	O
by	O
multiple	O
line	O
of	O
business	O
(	O
LOB	O
)	O
systems	O
while	O
interacting	O
with	O
their	O
customers	O
.	O
</s>
<s>
It	O
was	O
discontinued	O
though	O
many	O
of	O
its	O
core	O
functions	O
were	O
moved	O
to	O
an	O
add-in	O
for	O
the	O
Microsoft	B-Application
Dynamics	I-Application
CRM	O
product	O
named	O
the	O
.	O
</s>
<s>
The	O
Customer	B-Application
Care	I-Application
Framework	I-Application
provided	O
a	O
core	O
set	O
of	O
functions	O
for	O
customer	O
support	O
avenues	O
including	O
voice	O
call	O
via	O
call	O
center	O
agents	O
and	O
Internet	O
portals	O
.	O
</s>
<s>
CCF	O
required	O
the	O
use	O
of	O
Microsoft	B-Application
SQL	I-Application
Server	I-Application
and	O
Microsoft	B-Application
IIS	I-Application
for	O
the	O
server	O
side	O
,	O
which	O
it	O
uses	O
to	O
provide	O
a	O
base	O
core	O
set	O
of	O
web	O
services	O
.	O
</s>
<s>
The	O
primary	O
user	B-Application
interface	I-Application
for	O
CCF	O
is	O
the	O
agent	O
desktop	O
.	O
</s>
<s>
This	O
is	O
a	O
desktop-based	O
user	B-Application
interface	I-Application
(	O
UI	O
)	O
that	O
presents	O
data	O
aggregated	O
from	O
various	O
Line	O
of	O
business	O
(	O
LOB	O
)	O
&	O
OSS/BSS	O
application	O
front	O
ends	O
and	O
presents	O
them	O
in	O
a	O
unified	O
view	O
.	O
</s>
<s>
HAT	O
uses	O
Microsoft	B-Application
Windows	I-Application
Workflow	O
Foundation	O
(	O
WF	O
)	O
to	O
manage	O
the	O
business	O
rules	O
,	O
Data	O
Driven	O
Adapters	O
(	O
DDAs	O
)	O
to	O
manage	O
the	O
application	O
directly	O
,	O
and	O
Bindings	O
written	O
in	O
XML	O
to	O
connect	O
the	O
two	O
.	O
</s>
<s>
Customer	B-Application
Care	I-Application
Framework	I-Application
2005	O
for	O
.NET	B-Application
Framework	I-Application
2.0	O
(	O
version	O
2.6	O
)	O
:	O
built	O
on	O
a	O
modified	O
2.5.3	O
base	O
;	O
requires	O
.NET	B-Application
Framework	I-Application
2.0	O
.	O
</s>
<s>
Customer	B-Application
Care	I-Application
Framework	I-Application
2009	O
:	O
released	O
28	O
October	O
2008	O
.	O
</s>
<s>
Customer	B-Application
Care	I-Application
Framework	I-Application
2009	O
Service	O
Pack	O
1	O
:	O
released	O
April	O
2009	O
.	O
</s>
<s>
Customer	B-Application
Care	I-Application
Framework	I-Application
2009	O
Service	O
Pack	O
1	O
QFE	O
:	O
released	O
August	O
2009	O
,	O
adds	O
support	O
for	O
.NET	B-Application
Framework	I-Application
3.5	O
SP1	O
,	O
IE8	O
,	O
dynamic	O
positioning	O
.	O
</s>
<s>
Any	O
version	O
of	O
Customer	B-Application
Care	I-Application
Framework	I-Application
before	O
CCF	O
2009	O
SP1	O
QFE	O
will	O
break	O
when	O
upgrading	O
to	O
.NET	B-Application
Framework	I-Application
3.5	O
SP1	O
.	O
</s>
<s>
Microsoft	O
's	O
Composite	B-Library
UI	I-Library
Application	I-Library
Block	I-Library
can	O
be	O
used	O
to	O
build	O
composite	O
applications	O
within	O
CCF	O
,	O
and	O
a	O
number	O
of	O
products	O
similar	O
to	O
CCF	O
are	O
offered	O
by	O
other	O
companies	O
as	O
well	O
.	O
</s>
