<s>
Medallia	B-General_Concept
is	O
an	O
American	O
customer	O
and	O
employee	O
experience	O
management	O
company	O
based	O
in	O
San	O
Francisco	O
,	O
California	O
,	O
with	O
offices	O
in	O
Buenos	O
Aires	O
,	O
London	O
,	O
Tel	O
Aviv	O
,	O
Munich	O
,	O
Paris	O
,	O
New	O
York	O
City	O
,	O
Washington	O
DC	O
,	O
Austin	O
and	O
Sydney	O
.	O
</s>
<s>
Medallia	B-General_Concept
provides	O
software-as-a-service	B-Architecture
(	O
SaaS	B-Architecture
)	O
customer	O
experience	O
management	O
(	O
CEM	O
)	O
and	O
employee	O
experience	O
management	O
(	O
employee	O
engagement	O
)	O
software	O
to	O
hospitality	O
,	O
retail	O
,	O
financial	O
services	O
,	O
high-tech	O
,	O
and	O
business-to-business	O
(	O
B2B	O
)	O
companies	O
internationally	O
.	O
</s>
<s>
As	O
part	O
of	O
a	O
customer	O
experience	O
management	O
(	O
CX	O
or	O
employee	O
engagement	O
)	O
program	O
,	O
Medallia	B-General_Concept
's	O
cloud-based	B-Architecture
customer	O
experience	O
(	O
CX	O
)	O
software	O
platform	O
captures	O
voice	O
of	O
the	O
customer	O
feedback	O
across	O
Web	O
,	O
social	O
,	O
mobile	O
,	O
and	O
contact	O
center	O
channels	O
,	O
analyzes	O
it	O
in	O
real-time	O
,	O
and	O
provides	O
action	O
workflows	O
to	O
executive	O
,	O
central	O
and	O
front-line	O
teams	O
for	O
customer	O
satisfaction	O
,	O
customer	O
loyalty	O
,	O
Net	O
Promoter	O
scores	O
and	O
overall	O
business	O
performance	O
.	O
</s>
<s>
Medallia	B-General_Concept
provides	O
a	O
platform	O
for	O
social	O
,	O
text	O
,	O
video	O
,	O
speech	O
,	O
messaging	O
and	O
online	O
feedback	O
.	O
</s>
<s>
In	O
addition	O
to	O
social	O
media	O
feedback	O
and	O
analysis	O
,	O
as	O
well	O
as	O
mobile	O
feedback	O
and	O
engagement	O
,	O
capabilities	O
of	O
the	O
company	O
's	O
product	O
include	O
survey	O
creation	O
and	O
management	O
,	O
text	B-Algorithm
analytics	I-Algorithm
and	O
dashboarding	O
,	O
and	O
direct	O
goals	O
and	O
action	O
management	O
.	O
</s>
<s>
Founded	O
in	O
2001	O
,	O
Medallia	B-General_Concept
's	O
founders	O
,	O
Borge	O
Hald	O
and	O
Amy	O
Pressman	O
,	O
were	O
motivated	O
to	O
start	O
the	O
company	O
after	O
consulting	O
to	O
executives	O
of	O
Fortune	O
500	O
companies	O
about	O
consumer-company	O
relationships	O
.	O
</s>
<s>
Kampyle	B-Application
was	O
acquired	O
by	O
Medallia	B-General_Concept
in	O
October	O
2016	O
.	O
</s>
<s>
In	O
July	O
2019	O
,	O
Medallia	B-General_Concept
went	O
public	O
on	O
the	O
NYSE	O
.	O
</s>
<s>
In	O
April	O
2020	O
,	O
Medallia	B-General_Concept
acquired	O
voice-to-text	O
specialist	O
Voci	O
Technologies	O
for	O
$59	O
million	O
.	O
</s>
<s>
In	O
October	O
2021	O
,	O
Thoma	O
Bravo	O
completed	O
acquisition	O
of	O
Medallia	B-General_Concept
in	O
an	O
all	O
cash	O
transaction	O
valued	O
at	O
$6.4	O
billion	O
.	O
</s>
