<s>
Kayako	B-Application
is	O
a	O
customer	O
service	O
software	O
company	O
based	O
in	O
London	O
,	O
United	O
Kingdom	O
.	O
</s>
<s>
Kayako	B-Application
builds	O
customer	O
service	O
and	O
help	B-Application
desk	I-Application
software	I-Application
which	O
businesses	O
use	O
to	O
talk	O
to	O
and	O
support	O
their	O
customers	O
.	O
</s>
<s>
Kayako	B-Application
was	O
founded	O
in	O
2001	O
in	O
Jalandhar	O
,	O
India	O
and	O
has	O
since	O
relocated	O
its	O
headquarters	O
in	O
London	O
,	O
United	O
Kingdom	O
.	O
</s>
<s>
Kayako	B-Application
was	O
cited	O
as	O
a	O
direct	O
competitor	O
in	O
Zendesk	O
's	O
(	O
another	O
help	B-Application
desk	I-Application
software	I-Application
company	O
listed	O
on	O
the	O
New	O
York	O
Stock	O
Exchange	O
)	O
S-1	O
IPO	O
filing	O
with	O
the	O
Securities	O
Exchange	O
Commission	O
.	O
</s>
<s>
Kayako	B-Application
was	O
established	O
in	O
2001	O
by	O
Varun	O
Shoor	O
,	O
who	O
formed	O
the	O
company	O
and	O
its	O
first	O
office	O
in	O
his	O
hometown	O
of	O
Jalandhar	O
,	O
India	O
after	O
dropping	O
out	O
of	O
college	O
.	O
</s>
<s>
Shoor	O
learned	O
to	O
program	O
when	O
he	O
was	O
13	O
years	O
old	O
,	O
and	O
started	O
work	O
on	O
Kayako	B-Application
at	O
the	O
age	O
of	O
17	O
.	O
</s>
<s>
Kayako	B-Application
is	O
bootstrapped	O
and	O
has	O
not	O
taken	O
any	O
external	O
investment	O
,	O
which	O
is	O
rare	O
for	O
a	O
Software	B-Architecture
as	I-Architecture
a	I-Architecture
Service	I-Architecture
(	O
SaaS	B-Architecture
)	O
startup	O
.	O
</s>
<s>
However	O
,	O
in	O
2014	O
,	O
Kayako	B-Application
was	O
reported	O
to	O
be	O
in	O
talks	O
with	O
Helion	O
Venture	O
Partners	O
to	O
raise	O
investment	O
.	O
</s>
<s>
In	O
July	O
2013	O
,	O
Viber	B-Application
's	O
online	O
help	O
desk	O
,	O
hosted	O
by	O
Kayako	B-Application
,	O
was	O
hacked	O
and	O
defaced	O
by	O
the	O
Syrian	O
Electronic	O
Army	O
.	O
</s>
<s>
Viber	B-Application
determined	O
that	O
the	O
compromise	O
was	O
related	O
to	O
a	O
compromise	O
of	O
an	O
individual	O
's	O
account	O
password	O
,	O
and	O
not	O
a	O
security	O
vulnerability	O
in	O
the	O
Kayako	B-Application
application	O
itself	O
.	O
</s>
<s>
On	O
14	O
February	O
2018	O
,	O
Kayako	B-Application
announced	O
that	O
it	O
had	O
been	O
acquired	O
by	O
ESW	O
Capital	O
,	O
a	O
private	O
equity	O
firm	O
based	O
in	O
Austin	O
,	O
Texas	O
that	O
owns	O
Trilogy	O
(	O
company	O
)	O
to	O
"	O
further	O
invest	O
in	O
creating	O
a	O
unified	O
support	O
experience	O
centered	O
around	O
an	O
integrated	O
chat	O
platform	O
"	O
.	O
</s>
