<s>
It	B-General_Concept
also	O
determine	O
if	O
there	O
are	O
sufficient	O
controls	O
to	O
escalate	O
issues	O
according	O
to	O
priority	O
.	O
</s>
<s>
The	O
management	O
and	O
support	O
of	O
IT	B-General_Concept
assets	O
is	O
essential	O
for	O
all	O
businesses	O
.	O
</s>
<s>
Moreover	O
,	O
help	O
desks	O
can	O
help	O
the	O
organization	O
run	O
smoothly	O
and	O
improve	O
the	O
quality	O
of	O
the	O
support	O
it	B-General_Concept
offers	O
to	O
the	O
users	O
.	O
</s>
<s>
Although	O
telephone	O
support	O
has	O
worked	O
effectively	O
and	O
is	O
still	O
being	O
used	O
today	O
,	O
it	B-General_Concept
has	O
a	O
number	O
of	O
weaknesses	O
.	O
</s>
<s>
For	O
example	O
,	O
it	B-General_Concept
is	O
frustrating	O
for	O
customers	O
to	O
be	O
put	O
on	O
hold	O
or	O
navigate	O
automated	O
phone	O
answering	O
messages	O
.	O
</s>
<s>
One	O
of	O
the	O
largest	O
advantages	O
Internet	O
help	O
desks	O
have	O
over	O
call	O
centers	O
are	O
that	O
it	B-General_Concept
is	O
available	O
24/7	O
.	O
</s>
<s>
In	O
addition	O
,	O
it	B-General_Concept
is	O
necessary	O
to	O
determine	O
whether	O
the	O
trial	O
has	O
been	O
completely	O
recorded	O
and	O
what	O
action	O
has	O
been	O
taken	O
by	O
whom	O
.	O
</s>
<s>
It	B-General_Concept
gives	O
businesses	O
the	O
capability	O
of	O
using	O
a	O
systematic	O
approach	O
to	O
responding	O
to	O
both	O
internal	O
and	O
external	O
users	O
.	O
</s>
<s>
The	O
outsourcing	B-Architecture
of	O
the	O
help	O
desk	O
function	O
and	O
IT	B-General_Concept
operations	O
as	O
a	O
whole	O
are	O
a	O
growing	O
trend	O
.	O
</s>
<s>
However	O
,	O
it	B-General_Concept
is	O
important	O
for	O
the	O
management	O
to	O
be	O
aware	O
of	O
the	O
ultimate	O
responsibility	O
for	O
the	O
help	O
desk	O
.	O
</s>
<s>
This	O
responsibility	O
is	O
still	O
retained	O
in	O
the	O
organization	O
and	O
not	O
in	O
the	O
outsourcing	B-Architecture
firms	O
.	O
</s>
<s>
Help	O
desk	O
is	O
still	O
substantially	O
important	O
even	O
if	O
it	B-General_Concept
is	O
outsourced	O
.	O
</s>
<s>
In	O
addition	O
,	O
it	B-General_Concept
is	O
critical	O
to	O
have	O
appropriate	O
management	O
structure	O
.	O
</s>
<s>
Outsourcing	B-Architecture
decisions	O
always	O
involved	O
both	O
risks	O
and	O
benefits	O
.	O
</s>
<s>
Whether	O
it	B-General_Concept
is	O
a	O
right	O
decision	O
or	O
not	O
for	O
the	O
organization	O
to	O
outsource	B-Architecture
can	O
be	O
decided	O
through	O
research	O
.	O
</s>
<s>
It	B-General_Concept
also	O
helps	O
in	O
delegating	O
responsibilities	O
to	O
one	O
and	O
each	O
.	O
</s>
