<s>
Help	B-Application
Scout	I-Application
,	O
legally	O
Help	B-Application
Scout	I-Application
PBC	O
,	O
is	O
a	O
global	O
remote	O
company	O
which	O
is	O
a	O
provider	O
of	O
help	B-Application
desk	I-Application
software	I-Application
and	O
is	O
headquartered	O
in	O
Boston	O
,	O
Massachusetts	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
's	O
main	O
product	O
(	O
also	O
called	O
Help	B-Application
Scout	I-Application
)	O
is	O
a	O
web-based	O
SaaS	B-Architecture
(	O
software	B-Architecture
as	I-Architecture
a	I-Architecture
service	I-Architecture
)	O
HIPAA-compliant	O
help	O
desk	O
.	O
</s>
<s>
Founded	O
in	O
2011	O
,	O
the	O
company	O
serves	O
more	O
than	O
10,000	O
customers	O
in	O
over	O
140	O
countries	O
including	O
Buffer	B-Protocol
,	O
Basecamp	O
,	O
Trello	B-Application
,	O
Reddit	B-Application
,	O
and	O
AngelList	O
.	O
</s>
<s>
Nick	O
Francis	O
,	O
Jared	O
McDaniel	O
,	O
and	O
Denny	O
Swindle	O
ran	O
Brightwurks	O
,	O
a	O
web	O
design	O
consultancy	O
in	O
Nashville	O
,	O
Tennessee	O
for	O
six	O
years	O
before	O
building	O
Help	B-Application
Scout	I-Application
,	O
a	O
help	B-Application
desk	I-Application
software	I-Application
.	O
</s>
<s>
The	O
co-founders	O
launched	O
Help	B-Application
Scout	I-Application
publicly	O
while	O
participating	O
in	O
Techstars	O
Boston	O
,	O
a	O
startup	O
accelerator	O
program	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
raised	O
$800k	O
in	O
angel	O
funding	O
soon	O
after	O
Techstars	O
and	O
was	O
profitable	O
for	O
nearly	O
two	O
years	O
before	O
raising	O
$6	O
million	O
in	O
Series	O
A	O
funding	O
in	O
2015	O
,	O
from	O
Foundry	O
Group	O
and	O
Converge	O
Venture	O
Partners	O
.	O
</s>
<s>
Brightwurks	O
was	O
renamed	O
Help	B-Application
Scout	I-Application
in	O
2015	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
's	O
support	O
software	O
operates	O
like	O
a	O
shared	O
email	O
inbox	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
enables	O
large	O
teams	O
to	O
provide	O
customer	O
support	O
via	O
email	O
with	O
their	O
tool	O
.	O
</s>
<s>
In	O
addition	O
to	O
its	O
help	O
desk	O
platform	O
,	O
Help	B-Application
Scout	I-Application
offers	O
a	O
feature	O
called	O
Docs	O
,	O
a	O
self-service	O
knowledge	O
base	O
for	O
customers	O
to	O
find	O
answers	O
to	O
support	O
questions	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
launched	O
its	O
iOS	O
app	O
in	O
January	O
2016	O
and	O
its	O
Android	O
app	O
in	O
February	O
2017	O
.	O
</s>
<s>
One	O
of	O
the	O
developers	O
at	O
Help	B-Application
Scout	I-Application
created	O
an	O
open	O
source	O
CSS	O
framework	O
that	O
is	O
available	O
to	O
the	O
general	O
public	O
.	O
</s>
<s>
Seed	O
's	O
code	O
base	O
written	O
using	O
Sass	B-Language
,	O
following	O
the	O
naming	O
architecture	O
of	O
BEM	O
and	O
ITCSS	O
.	O
</s>
<s>
Unlike	O
traditional	O
Sass/CSS	O
methodologies	O
,	O
Seed	O
's	O
architecture	O
is	O
more	O
similar	O
to	O
modern	O
Javascript	O
code	O
bases	O
and	O
workflows	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
is	O
an	O
entirely	O
remote	O
company	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
does	O
not	O
operate	O
a	O
traditional	O
commission-based	O
sales	O
team	O
.	O
</s>
<s>
Formerly	O
known	O
as	O
Brightwurks	O
,	O
Help	B-Application
Scout	I-Application
officially	O
changed	O
its	O
name	O
to	O
match	O
their	O
central	O
Help	O
Desk	O
product	O
in	O
2015	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
's	O
original	O
logo	O
was	O
a	O
literal	O
Help	B-Application
Scout	I-Application
(	O
rather	O
like	O
a	O
Boy	O
Scout	O
)	O
before	O
changing	O
to	O
a	O
medal	O
,	O
then	O
a	O
laurel	O
wreath	O
,	O
and	O
is	O
now	O
currently	O
three	O
diagonal	O
lines	O
which	O
denote	O
the	O
initials	O
HS	O
(	O
Help	B-Application
Scout	I-Application
)	O
.	O
</s>
<s>
In	O
December	O
2011	O
,	O
Help	B-Application
Scout	I-Application
(	O
known	O
then	O
as	O
Brightwurks	O
)	O
participated	O
in	O
a	O
fundraising	O
initiative	O
to	O
benefit	O
Acumen	O
,	O
a	O
charity	O
that	O
helps	O
tackle	O
poverty	O
.	O
</s>
<s>
In	O
November	O
2015	O
,	O
Help	B-Application
Scout	I-Application
was	O
named	O
by	O
AppStorm	O
as	O
one	O
of	O
six	O
customer	O
service	O
software	O
offerings	O
to	O
delight	O
customers	O
for	O
Mac	B-Application
.	O
</s>
<s>
In	O
2015	O
,	O
Help	B-Application
Scout	I-Application
was	O
also	O
named	O
a	O
“	O
marketing	O
tool	O
to	O
know	O
”	O
by	O
Business2Community	O
and	O
a	O
“	O
game-changing	O
software	O
solution	O
”	O
for	O
startups	O
by	O
Business.com	B-Application
.	O
</s>
<s>
Since	O
raising	O
their	O
Series	O
A	O
,	O
Help	B-Application
Scout	I-Application
has	O
been	O
featured	O
on	O
multiple	O
‘	O
best	O
of’	O
lists	O
in	O
both	O
marketing	O
and	O
customer	O
service	O
publications	O
.	O
</s>
<s>
Help	B-Application
Scout	I-Application
also	O
publishes	O
a	O
blog	O
on	O
customer	O
support	O
and	O
a	O
newsletter	O
that	O
has	O
over	O
70,000	O
subscribers	O
.	O
</s>
<s>
In	O
2015	O
,	O
Help	B-Application
Scout	I-Application
won	O
“	O
Best	O
Job	O
Description	O
”	O
from	O
The	O
Workies	O
Awards	O
by	O
Workable	O
.	O
</s>
