<s>
Haptik	B-Application
is	O
an	O
Indian	O
enterprise	B-Application
conversational	B-Protocol
AI	I-Protocol
platform	O
founded	O
in	O
August	O
2013	O
,	O
and	O
acquired	O
by	O
Reliance	O
Industries	O
Limited	O
in	O
2019	O
.	O
</s>
<s>
The	O
company	O
develops	O
technology	O
to	O
enable	O
enterprises	O
to	O
build	O
conversational	B-Protocol
AI	I-Protocol
systems	O
that	O
allow	O
users	O
to	O
converse	O
with	O
applications	O
and	O
electronic	O
devices	O
in	O
free-format	O
,	O
natural	O
language	O
,	O
using	O
speech	O
or	O
text	O
.	O
</s>
<s>
Haptik	B-Application
was	O
founded	O
by	O
Aakrit	O
Vaish	O
and	O
Swapan	O
Rajdev	O
,	O
in	O
August	O
2013	O
.	O
</s>
<s>
The	O
company	O
launched	O
its	O
first	O
product	O
Haptik	B-Application
app	O
in	O
March	O
2014	O
,	O
which	O
is	O
a	O
chat-based	O
personal	O
assistant	O
which	O
lets	O
its	O
users	O
get	O
things	O
done	O
for	O
Android	B-Application
and	O
iOS	B-Application
platforms	O
in	O
India	O
.	O
</s>
<s>
In	O
August	O
2015	O
,	O
Dan	O
Roth	O
joined	O
Haptik	B-Application
's	O
board	O
of	O
advisers	O
who	O
helped	O
scale	O
the	O
platform	O
's	O
Natural	B-Language
language	I-Language
processing	I-Language
(	O
NLP	B-Language
)	O
.	O
</s>
<s>
In	O
the	O
same	O
year	O
,	O
Haptik	B-Application
was	O
appointed	O
as	O
the	O
official	O
personal	O
assistant	O
of	O
Mumbai	O
City	O
FC	O
.	O
</s>
<s>
It	O
also	O
provided	O
a	O
customer	O
support	O
chatbot	B-Protocol
to	O
SwipeTelecom	O
.	O
</s>
<s>
In	O
November	O
2017	O
,	O
the	O
company	O
launched	O
a	O
full-scale	O
enterprise-level	O
bot	B-Protocol
management	O
platform	O
including	O
an	O
analytics	O
dashboard	O
.	O
</s>
<s>
In	O
2019	O
,	O
Haptik	B-Application
launched	O
a	O
voice	O
bot	B-Protocol
for	O
one	O
of	O
the	O
largest	O
food	O
chains	O
in	O
the	O
world	O
,	O
allowing	O
its	O
customers	O
to	O
place	O
orders	O
using	O
Alexa	B-Application
.	O
</s>
<s>
In	O
March	O
2019	O
,	O
the	O
Government	O
of	O
Maharashtra	O
signed	O
a	O
partnership	O
pact	O
with	O
Haptik	B-Application
to	O
develop	O
a	O
chatbot	B-Protocol
for	O
its	O
Aaple	O
Sarkar	O
platform	O
.	O
</s>
<s>
The	O
bot	B-Protocol
provides	O
conversational	O
access	O
to	O
information	O
regarding	O
1,400	O
services	O
managed	O
by	O
the	O
state	O
government	O
.	O
</s>
<s>
This	O
was	O
followed	O
by	O
the	O
acquisition	O
of	O
Mumbai-based	O
start-up	O
,	O
Buzzo.ai,	O
that	O
develops	O
customizable	O
Artificial	B-Application
Intelligence	I-Application
software	O
for	O
e-commerce	O
.	O
</s>
<s>
The	O
company	O
was	O
renamed	O
Jio	O
Haptik	B-Application
Technologies	O
Ltd	O
.	O
Jio	O
is	O
a	O
$65	O
billion	O
Internet	O
conglomerate	O
,	O
with	O
businesses	O
across	O
Telecom	O
,	O
E-commerce	O
,	O
Media	O
&	O
Entertainment	O
,	O
Healthcare	O
,	O
and	O
more	O
.	O
</s>
<s>
In	O
July	O
2019	O
,	O
Haptik	B-Application
acquired	O
Los-Angeles	O
based	O
startup	O
,	O
Convrg	O
to	O
expand	O
its	O
technical	O
expertise	O
and	O
business	O
outreach	O
in	O
North	O
America	O
.	O
</s>
<s>
After	O
getting	O
acquired	O
by	O
Reliance	O
Jio	O
,	O
Haptik	B-Application
acquired	O
a	O
Mumbai-based	O
start-up	O
,	O
Buzzo.ai,	O
which	O
develops	O
customizable	O
Artificial	B-Application
Intelligence	I-Application
software	O
for	O
e-commerce	O
.	O
</s>
<s>
The	O
combined	O
reach	O
of	O
Jio	O
Platforms	O
is	O
close	O
to	O
500	O
million	O
customers	O
and	O
it	O
counts	O
marquee	O
names	O
such	O
as	O
Google	B-Application
,	O
Facebook	B-Application
,	O
Silver	O
Lake	O
,	O
KKR	O
amongst	O
some	O
of	O
its	O
notable	O
investors	O
.	O
</s>
<s>
In	O
December	O
2019	O
,	O
Haptik	B-Application
developed	O
a	O
chatbot	B-Protocol
for	O
Tata	O
Mutual	O
Fund	O
called	O
'	O
Prof	O
.	O
</s>
<s>
In	O
March	O
2020	O
,	O
The	O
Government	O
of	O
India	O
launched	O
a	O
WhatsApp	B-Application
chatbot	B-Protocol
called	O
MyGov	O
Corona	O
Helpdesk	O
to	O
create	O
awareness	O
about	O
coronavirus	O
.	O
</s>
<s>
The	O
bot	B-Protocol
was	O
built	O
by	O
Haptik	B-Application
.	O
</s>
<s>
In	O
December	O
2021	O
,	O
Haptik	B-Application
was	O
awarded	O
a	O
special	O
honour	O
by	O
the	O
Minister	O
of	O
State	O
for	O
External	O
Affairs	O
-	O
Meenakshi	O
Lekhi	O
,	O
for	O
partnering	O
with	O
Mygov	O
on	O
the	O
Corona	O
Helpdesk	O
.	O
</s>
<s>
In	O
2022	O
,	O
the	O
company	O
has	O
also	O
announced	O
to	O
build	O
a	O
chatbot	B-Protocol
for	O
RedDoorz	O
,	O
a	O
hotel	O
management	O
and	O
ticket	O
booking	O
platform	O
in	O
Indonesia	O
.	O
</s>
<s>
WhatsApp	B-Application
chatbot	B-Protocol
that	O
provides	O
coronavirus-related	O
information	O
in	O
English	O
and	O
Hindi	O
to	O
50	O
million	O
users	O
and	O
also	O
gives	O
key	O
information	O
on	O
Co-Win	O
.	O
</s>
<s>
Haptik	B-Application
built	O
the	O
world	O
's	O
largest	O
WhatsApp	B-Application
chatbot	B-Protocol
for	O
COVID-19	O
.	O
</s>
<s>
Haptik	B-Application
built	O
the	O
Helpdesk	O
ground-up	O
using	O
official	O
data	O
shared	O
by	O
the	O
Government	O
.	O
</s>
<s>
Kotak	O
Life	O
partnered	O
with	O
Haptik	B-Application
to	O
develop	O
an	O
AI-driven	O
conversational	O
assistant	O
called	O
KAYA	O
which	O
provides	O
24X7	O
assistance	O
to	O
consumers	O
.	O
</s>
<s>
The	O
company	O
partnered	O
with	O
Amazon	O
Pay	O
,	O
HDFC	O
Life	O
,	O
Ola	O
Cabs	O
,	O
Uber	B-Application
,	O
Times	O
Internet	O
,	O
Mumbai	O
City	O
FC	O
,	O
Coca-Cola	O
,	O
Ziman	O
,	O
Zomato	B-Application
,	O
BookMyShow	O
,	O
Cleartrip	O
,	O
Goibibo	O
,	O
UrbanClap	O
,	O
Via.com,	O
Dineout	O
,	O
Flipkart	O
,	O
and	O
Kotak	O
Life	O
to	O
run	O
campaigns	O
on	O
Haptik	B-Application
app	O
.	O
</s>
<s>
In	O
March	O
2018	O
,	O
the	O
company	O
partnered	O
with	O
Amazon	B-Application
Web	I-Application
Services	I-Application
(	O
AWS	B-Application
)	O
to	O
provide	O
Al-enabled	O
conversational	O
solutions	O
to	O
customers	O
in	O
India	O
.	O
</s>
<s>
Haptik	B-Application
has	O
entered	O
into	O
a	O
strategic	O
partnership	O
with	O
Y	O
Combinator-backed	O
Leena	O
AI	B-Application
to	O
provide	O
enterprises	O
for	O
all	O
types	O
of	O
bot	B-Protocol
solutions	O
.	O
</s>
<s>
Haptik	B-Application
's	O
repertoire	O
of	O
chatbot	B-Protocol
customers	O
in	O
India	O
includes	O
Samsung	B-Application
,	O
Future	O
Group	O
,	O
KFC	O
,	O
Dream11	O
,	O
Sharekhan	O
,	O
Edelweiss	O
,	O
Tokio	O
,	O
Club	O
Mahindra	O
and	O
IIFL	O
among	O
others	O
.	O
</s>
<s>
Haptik	B-Application
has	O
also	O
built	O
assistants	O
for	O
TOI	O
,	O
Samsung	B-Application
,	O
Ziman	O
and	O
Akancha	O
Against	O
Harassment	O
,	O
an	O
online	O
Cyber	O
Safety	O
Initiative	O
.	O
</s>
<s>
Haptik	B-Application
is	O
one	O
of	O
the	O
world	O
's	O
largest	O
conversational	B-Protocol
AI	I-Protocol
platforms	O
.	O
</s>
<s>
In	O
October	O
2017	O
,	O
The	O
Times	O
of	O
India	O
app	O
incorporated	O
Haptik	B-Application
's	O
virtual	B-Protocol
personal	I-Protocol
assistant	I-Protocol
service	O
with	O
Sprite	O
as	O
the	O
exclusive	O
brand	O
partner	O
.	O
</s>
<s>
Samsung	B-Application
was	O
the	O
second	O
partner	O
who	O
uses	O
Haptik	B-Application
to	O
power	O
its	O
'	O
My	O
Assistant	O
 '	O
service	O
that	O
is	O
pre-installed	O
on	O
the	O
Samsung	B-Application
Galaxy	I-Application
S7	I-Application
and	O
Galaxy	B-Application
S7	I-Application
Edge	I-Application
in	O
India	O
.	O
</s>
<s>
Haptik	B-Application
built	O
a	O
scalable	O
Support	O
Bot	B-Protocol
for	O
Dream11	O
which	O
helped	O
the	O
online	O
handle	O
8x	O
their	O
volume	O
without	O
a	O
large	O
support	O
staff	O
during	O
IPL	O
2018	O
.	O
</s>
<s>
Haptik	B-Application
raised	O
$11.2	O
M	O
in	O
its	O
Series	O
B	O
funding	O
round	O
from	O
Times	O
Internet	O
in	O
April	O
2016	O
.	O
</s>
<s>
Times	O
Internet	O
thus	O
acquired	O
a	O
majority	O
stake	O
in	O
Haptik	B-Application
.	O
</s>
<s>
Haptik	B-Application
is	O
a	O
part	O
of	O
the	O
Reliance	O
Industries	O
Limited	O
,	O
which	O
acquired	O
a	O
majority	O
stake	O
in	O
the	O
company	O
in	O
a	O
$100	O
million	O
deal	O
in	O
April	O
2019	O
.	O
</s>
<s>
Winner	O
of	O
AWS	B-Application
Mobility	O
Awards	O
in	O
the	O
"	O
Deep	O
Tech	O
in	O
Mobility	O
"	O
category	O
.	O
</s>
<s>
NASSCOM	O
's	O
Al	O
Game	O
Changer	O
Award	O
for	O
A	O
l-powered	O
pre-trained	O
bot	B-Protocol
bundled	O
into	O
an	O
SDK	B-Application
.	O
</s>
<s>
The	O
company	O
received	O
Frost	O
&	O
Sullivan	O
's	O
Indian	O
Artificial	B-Application
Intelligence	I-Application
Conversational	O
Platform	O
Technology	O
Innovation	O
Leadership	O
Award	O
,	O
2018	O
.	O
</s>
<s>
Haptik	B-Application
builds	O
Conversational	B-Protocol
AI	I-Protocol
that	O
understands	O
context	O
.	O
</s>
<s>
Haptik	B-Application
has	O
open	O
sourced	O
its	O
proprietary	O
Named	B-General_Concept
Entity	I-General_Concept
Recognition	I-General_Concept
system	O
that	O
powers	O
the	O
chatbots	B-Protocol
behind	O
Haptik	B-Application
app	O
at	O
the	O
Chatbot	B-Protocol
Summit	O
held	O
in	O
Berlin	O
on	O
26	O
June	O
2017	O
.	O
</s>
