<s>
The	O
application	B-Application
was	O
originally	O
known	O
as	O
PNMS	O
(	O
Peregrine	O
Network	O
Management	O
System	O
)	O
.	O
</s>
<s>
After	O
releasing	O
the	O
first	O
version	O
of	O
PNMS	O
,	O
Peregrine	O
Systems	O
eventually	O
added	O
functionality	O
such	O
as	O
Request	O
Management	O
,	O
Call	O
Management	O
,	O
and	O
Change	O
Management	O
and	O
rebranded	O
the	O
application	B-Application
as	O
Peregrine	O
ServiceCenter	O
.	O
</s>
<s>
After	O
the	O
acquisition	O
by	O
HP	O
,	O
the	O
application	B-Application
was	O
rebranded	O
as	O
HP	O
Service	O
Manager	O
and	O
was	O
included	O
in	O
the	O
HP	B-Application
OpenView	I-Application
product	O
suite	O
.	O
</s>
<s>
HP	O
offers	O
the	O
application	B-Application
as	O
a	O
service	O
desk	O
solution	O
that	O
enables	O
IT	O
to	O
work	O
as	O
a	O
single	O
organization	O
,	O
governed	O
by	O
a	O
consistent	O
set	O
of	O
processes	O
to	O
handle	O
service	O
delivery	O
and	O
support	O
quickly	O
and	O
efficiently	O
.	O
</s>
<s>
Service	O
Manager	O
is	O
an	O
ITSM	O
Tool	O
using	O
the	O
ITIL	O
framework	B-Architecture
providing	O
a	O
web	O
interface	O
for	O
corporate	O
changes	O
,	O
releases	O
and	O
interactions	O
(	O
request	O
fulfillment	O
)	O
supported	O
by	O
a	O
Service	B-Application
catalog	I-Application
and	O
CMDB	B-Application
.	O
</s>
<s>
For	O
a	O
summary	O
of	O
the	O
functionality	O
,	O
screenshots	B-Application
,	O
data	O
sheets	O
,	O
white	O
papers	O
and	O
more	O
information	O
refer	O
to	O
the	O
sources	O
listed	O
above	O
.	O
</s>
<s>
Propel	O
is	O
a	O
separate	O
web	O
frontend	B-Architecture
providing	O
a	O
cut	O
down	O
view	O
of	O
HP	O
Service	O
Manager	O
functions	O
.	O
</s>
<s>
This	O
front	B-Architecture
end	I-Architecture
can	O
be	O
tailored	O
to	O
business	O
requirements	O
for	O
service	O
request	O
,	O
incident	O
and	O
change	O
ticket	O
management	O
.	O
</s>
