<s>
In	O
IT	O
,	O
a	O
grey	B-Application
problem	I-Application
(	O
or	O
,	O
gray	B-Application
problem	I-Application
)	O
is	O
a	O
problem	O
where	O
the	O
causing	O
technology	O
is	O
unknown	O
or	O
unconfirmed	O
.	O
</s>
<s>
Common	O
grey	B-Application
problems	I-Application
are	O
:	O
</s>
<s>
Quadrant	O
4	O
The	O
technical	O
ownership	O
of	O
these	O
issues	O
is	O
unclear	O
and	O
so	O
they	O
are	O
referred	O
to	O
as	O
“	O
grey	B-Application
problems	I-Application
”	O
i.e.	O
</s>
<s>
Grey	B-Application
problems	I-Application
have	O
a	O
significant	O
impact	O
on	O
IT	O
service	O
,	O
and	O
:	O
</s>
<s>
ITIL	O
Service	O
Operations	O
implies	O
that	O
grey	B-Application
problems	I-Application
should	O
be	O
handled	O
through	O
a	O
Problem	O
Solving	O
Group	O
under	O
the	O
direction	O
of	O
the	O
Problem	O
Management	O
function	O
.	O
</s>
<s>
In	O
practice	O
,	O
even	O
those	O
IT	O
organisations	O
that	O
have	O
adopted	O
ITIL	O
rarely	O
have	O
a	O
procedure	O
to	O
handle	O
a	O
grey	B-Application
problem	I-Application
,	O
leaving	O
it	O
to	O
bounce	O
between	O
Technical	O
Support	O
Teams	O
as	O
each	O
denies	O
that	O
their	O
technology	O
is	O
to	O
blame	O
.	O
</s>
