<s>
Google	B-Protocol
Helpouts	I-Protocol
was	O
an	O
online	O
collaboration	O
service	O
from	O
Google	B-Application
which	O
launched	O
in	O
November	O
2013	O
and	O
allowed	O
users	O
to	O
share	O
their	O
expertise	O
through	O
live	O
video	O
and	O
provide	O
real-time	O
help	O
from	O
their	O
computers	O
or	O
mobile	O
devices	O
.	O
</s>
<s>
As	O
of	O
April	O
20	O
,	O
2015	O
,	O
Google	B-Application
closed	O
Google	B-Protocol
Helpouts	I-Protocol
.	O
</s>
<s>
People	O
offering	O
help	O
through	O
Helpouts	B-Protocol
,	O
called	O
"	O
providers	O
,	O
"	O
could	O
be	O
companies	O
or	O
individuals	O
.	O
</s>
<s>
Providers	O
were	O
required	O
to	O
pass	O
Google	B-Application
's	I-Application
screening	O
process	O
to	O
qualify	O
.	O
</s>
<s>
Every	O
listing	O
had	O
a	O
link	O
to	O
the	O
provider	O
's	O
Helpouts	B-Protocol
calendar	O
.	O
</s>
<s>
Once	O
a	O
Helpout	O
was	O
scheduled	O
,	O
it	O
could	O
automatically	O
be	O
added	O
to	O
users	O
 '	O
Google	B-Application
Calendar	I-Application
,	O
and	O
users	O
could	O
choose	O
whether	O
they	O
wish	O
to	O
be	O
notified	O
through	O
email	O
or	O
SMS	O
.	O
</s>
<s>
All	O
payments	O
were	O
done	O
through	O
Google	B-Application
Wallet	I-Application
.	O
</s>
<s>
Helpouts	B-Protocol
offered	O
a	O
money-back	O
guarantee	O
.	O
</s>
<s>
Google	B-Application
had	O
a	O
cancellation	O
policy	O
that	O
stated	O
that	O
some	O
providers	O
may	O
have	O
a	O
cancellation	O
fee	O
.	O
</s>
<s>
On	O
April	O
20	O
,	O
2015	O
,	O
Google	B-Application
officially	O
shut	O
down	O
Helpouts	B-Protocol
stating	O
that	O
the	O
service	O
had	O
n't	O
,	O
"	O
grown	O
at	O
the	O
pace	O
we	O
had	O
expected.	O
"	O
</s>
<s>
Helpouts	B-Protocol
categorizes	O
help	O
into	O
the	O
following	O
categories	O
:	O
</s>
