<s>
GoTo	B-Protocol
Resolve	I-Protocol
(	O
formerly	O
GoToAssist	B-Protocol
&	O
RescueAssist	B-Protocol
)	O
is	O
a	O
cloud-based	O
remote	B-Protocol
support	I-Protocol
platform	I-Protocol
designed	O
and	O
targeted	O
at	O
IT	B-General_Concept
support	I-General_Concept
teams	O
and	O
customer	O
support	O
organizations	O
.	O
</s>
<s>
In	O
2018	O
,	O
LogMeIn	O
's	O
GoToAssist	B-Protocol
was	O
rebranded	O
to	O
RescueAssist	B-Protocol
creating	O
the	O
Rescue	O
brand	O
of	O
support	O
products	O
.	O
</s>
<s>
GoToAssist	B-Protocol
was	O
originally	O
developed	O
by	O
Expertcity	O
,	O
which	O
was	O
founded	O
in	O
Santa	O
Barbara	O
,	O
California	O
in	O
1997	O
.	O
</s>
<s>
GoToAssist	B-Protocol
Remote	O
Support	O
enables	O
users	O
to	O
access	O
and	O
control	O
remote	O
computers	O
and	O
other	O
Internet-connected	O
devices	O
in	O
order	O
to	O
provide	O
technical	B-General_Concept
support	I-General_Concept
.	O
</s>
<s>
The	O
solution	O
allows	O
a	O
desktop	O
view	O
of	O
a	O
host	B-Device
computer	I-Device
to	O
be	O
manipulated	O
from	O
a	O
it	O
computer	O
.	O
</s>
<s>
The	O
two	O
machines	O
are	O
connected	O
through	O
a	O
TCP/IP	B-Protocol
network	I-Protocol
.	O
</s>
<s>
By	O
combining	O
a	O
web-based	O
software	O
service	O
with	O
software	O
installed	O
on	O
the	O
host	B-Device
computer	I-Device
,	O
transmissions	O
could	O
be	O
passed	O
through	O
highly	O
restrictive	O
firewalls	B-Application
.	O
</s>
<s>
In	O
December	O
2003	O
,	O
Citrix	O
Systems	O
of	O
Fort	O
Lauderdale	O
,	O
Florida	O
,	O
acquired	O
the	O
GoToAssist	B-Protocol
service	O
and	O
its	O
developer	O
,	O
Expertcity	O
,	O
for	O
$225	O
million	O
,	O
half	O
cash	O
and	O
half	O
stock	O
.	O
</s>
<s>
In	O
2017	O
,	O
LogMeIn	O
,	O
a	O
SaaS	B-Architecture
company	O
in	O
Boston	O
,	O
completed	O
the	O
acquisition	O
(	O
through	O
merger	O
)	O
with	O
Citrix	O
's	O
GetGo	O
family	O
of	O
products	O
including	O
GoToAssist	B-Protocol
.	O
</s>
<s>
GoToAssist	B-Protocol
joined	O
former	O
competitor	O
LogMeIn	O
Rescue	O
to	O
create	O
the	O
Rescue	O
family	O
of	O
support	O
products	O
.	O
</s>
<s>
GoToAssist	B-Protocol
has	O
gone	O
through	O
a	O
series	O
of	O
editions	O
.	O
</s>
<s>
Most	O
recently	O
,	O
in	O
2018	O
,	O
the	O
technician	O
console	O
,	O
a	O
desktop	O
application	O
,	O
was	O
reconfigured	O
to	O
a	O
completely	O
browser-based	O
experience	O
and	O
GoToAssist	B-Protocol
was	O
rebranded	O
RescueAssist	B-Protocol
by	O
LogMeIn	O
.	O
</s>
<s>
RescueAssist	B-Protocol
offers	O
a	O
modern	O
approach	O
to	O
remote	O
support	O
.	O
</s>
<s>
RescueAssist	B-Protocol
supports	O
Mac	O
,	O
PC	O
,	O
Chromebooks	O
,	O
iOS	O
and	O
Android	O
devices	O
.	O
</s>
