<s>
GoToGate	B-Application
is	O
an	O
online	O
travel	O
agency	O
and	O
seller	O
of	O
air	O
travel	O
based	O
in	O
Uppsala	O
,	O
Sweden	O
,	O
and	O
one	O
of	O
the	O
most	O
prominent	O
trade	O
names	O
of	O
the	O
Swedish	O
travel	O
corporation	O
Etraveli	B-Application
Group	O
AB	O
(	O
which	O
itself	O
is	O
undergoing	O
regulatory	O
approval	O
of	O
an	O
acquisition	O
by	O
Booking	O
Holdings	O
)	O
.	O
</s>
<s>
GoToGate	B-Application
claims	O
it	O
serves	O
12	O
million	O
customers	O
a	O
year	O
across	O
77	O
countries	O
and	O
fills	O
140	O
Boeing	O
737	O
planes	O
every	O
day	O
.	O
</s>
<s>
Prior	O
to	O
the	O
acquisition	O
by	O
Booking	O
Holdings	O
,	O
GoToGate	B-Application
was	O
used	O
for	O
a	O
time	O
as	O
the	O
flight	O
provider	O
for	O
Booking.com	O
for	O
various	O
European	O
countries	O
.	O
</s>
<s>
Under	O
Etraveli	B-Application
,	O
GoToGate	B-Application
also	O
operates	O
MyTrip.com,	O
whose	O
US	O
division	O
lists	O
GoToGate	B-Application
as	O
its	O
owner	O
.	O
</s>
<s>
GoToGate	B-Application
has	O
been	O
subject	O
to	O
frequent	O
controversy	O
and	O
criticism	O
,	O
often	O
targeting	O
its	O
poor	O
customer	O
service	O
despite	O
boasting	O
"	O
unbeatable	O
low	O
prices	O
"	O
.	O
</s>
<s>
Sources	O
conflict	O
on	O
when	O
both	O
GoToGate	B-Application
and	O
Etraveli	B-Application
were	O
founded	O
.	O
</s>
<s>
One	O
report	O
suggests	O
that	O
Etraveli	B-Application
was	O
founded	O
in	O
2000	O
while	O
another	O
source	O
says	O
Etraveli	B-Application
was	O
founded	O
in	O
2007	O
from	O
the	O
merger	O
of	O
Seat24	O
(	O
Sweden	O
)	O
and	O
SRG	O
Online	O
(	O
)	O
.	O
</s>
<s>
GoToGate	B-Application
is	O
listed	O
by	O
Etraveli	B-Application
as	O
the	O
brand	O
which	O
gave	O
the	O
Scandinavian	O
holding	O
company	O
international	O
marketshare	O
.	O
</s>
<s>
The	O
site	O
is	O
described	O
as	O
especially	O
successful	O
in	O
the	O
United	O
Kingdom	O
and	O
France	O
,	O
and	O
in	O
2015	O
,	O
Etraveli	B-Application
expanded	O
GoToGate	B-Application
to	O
Singapore	O
,	O
Australia	O
,	O
Japan	O
,	O
and	O
12	O
other	O
new	O
markets	O
.	O
</s>
<s>
Etraveli	B-Application
lists	O
GoToGate	B-Application
as	O
its	O
most	O
successful	O
brand	O
and	O
foresees	O
it	O
remaining	O
the	O
most	O
successful	O
subsidiary	O
of	O
Etraveli	B-Application
.	O
</s>
<s>
In	O
2015	O
,	O
Etraveli	B-Application
was	O
acquired	O
by	O
ProSiebenSat.1	O
Media	O
and	O
placed	O
under	O
its	O
investment	O
subsidiary	O
7Travel	O
for	O
€235	O
million	O
.	O
</s>
<s>
Later	O
in	O
2017	O
,	O
Etraveli	B-Application
was	O
sold	O
to	O
CVC	O
Capital	O
Partners	O
for	O
$570	O
million	O
USD	O
,	O
or	O
€508	O
million	O
.	O
</s>
<s>
In	O
2021	O
,	O
Etraveli	B-Application
Group	O
was	O
acquired	O
again	O
by	O
Booking	O
Holdings	O
,	O
two	O
weeks	O
after	O
it	O
bought	O
hotel	O
distributor	O
Getaroom	O
,	O
for	O
€1.63	O
billion	O
.	O
</s>
<s>
GoToGate	B-Application
's	O
,	O
MyTrip	O
's	O
and	O
Supersaver	O
's	O
most	O
frequent	O
criticisms	O
target	O
its	O
speed	O
of	O
delivering	O
refunds	O
to	O
customers	O
.	O
</s>
<s>
She	O
additionally	O
outlined	O
and	O
slammed	O
GoToGate	B-Application
's	O
policy	O
in	O
which	O
the	O
agency	O
would	O
take	O
a	O
cut	O
out	O
of	O
any	O
refund	O
given	O
to	O
a	O
passenger	O
from	O
an	O
airline	O
unless	O
the	O
customer	O
purchased	O
a	O
"	O
platinum	O
support	O
package	O
"	O
.	O
</s>
<s>
Tims	O
 '	O
complaints	O
against	O
the	O
company	O
were	O
mirrored	O
and	O
expanded	O
upon	O
by	O
Which	O
?,	O
further	O
slamming	O
GoToGate	B-Application
and	O
fellow	O
online	O
travel	O
agency	O
Lastminute.com	O
for	O
illegally	O
refusing	O
refunds	O
and	O
charging	O
customers	O
"	O
administration	O
fees	O
"	O
just	O
to	O
process	O
refunds	O
.	O
</s>
<s>
Customer	O
complaints	O
against	O
GoToGate	B-Application
also	O
attracted	O
the	O
attention	O
of	O
CBS	O
News	O
,	O
which	O
when	O
documenting	O
a	O
flight	O
purchase	O
from	O
Illinois	O
to	O
Serbia	O
,	O
highlighted	O
that	O
no	O
representatives	O
responded	O
when	O
the	O
company	O
was	O
called	O
.	O
</s>
<s>
Simon	O
Calder	O
,	O
a	O
journalist	O
for	O
The	O
Independent	O
,	O
warned	O
consumers	O
that	O
booking	O
airline	O
tickets	O
through	O
GoToGate	B-Application
and	O
myTrip	O
,	O
which	O
he	O
noted	O
to	O
be	O
among	O
the	O
more	O
untrustworthy	O
travel	O
agencies	O
,	O
would	O
only	O
be	O
worth	O
the	O
money	O
paid	O
if	O
both	O
the	O
flight	O
was	O
sold	O
for	O
a	O
substantially	O
cheaper	O
price	O
than	O
a	O
more	O
trusted	O
agency	O
and	O
the	O
flight	O
was	O
being	O
booked	O
very	O
close	O
to	O
its	O
departure	O
.	O
</s>
<s>
The	O
New	O
Zealand	O
Herald	O
has	O
attributed	O
GoToGate	B-Application
's	O
business	O
practices	O
,	O
along	O
with	O
those	O
of	O
other	O
online	O
travel	O
agencies	O
,	O
as	O
a	O
cause	O
for	O
their	O
overall	O
decline	O
after	O
the	O
COVID-19	O
pandemic	O
.	O
</s>
