<s>
GLPI	B-Language
(	O
acronym	O
:	O
,	O
or	O
"	O
Free	O
IT	O
Equipment	O
Manager	O
"	O
in	O
English	O
)	O
is	O
an	O
open	O
source	O
IT	O
Asset	O
Management	O
,	O
issue	B-Application
tracking	I-Application
system	I-Application
and	O
service	O
desk	O
system	O
.	O
</s>
<s>
This	O
software	O
is	O
written	O
in	O
PHP	B-Application
and	O
distributed	O
as	O
open-source	B-Application
software	I-Application
under	O
the	O
GNU	B-License
General	I-License
Public	I-License
License	I-License
.	O
</s>
<s>
GLPI	B-Language
is	O
a	O
web-based	O
application	B-Application
helping	O
companies	O
to	O
manage	O
their	O
information	O
system	O
.	O
</s>
<s>
Users	O
can	O
declare	O
incidents	O
or	O
requests	O
(	O
based	O
on	O
asset	O
or	O
not	O
)	O
thanks	O
to	O
the	O
Helpdesk	B-Application
feature	O
.	O
</s>
<s>
The	O
GLPI	B-Language
Community	O
based-project	O
started	O
in	O
2003	O
and	O
was	O
directed	O
by	O
the	O
INDEPNET	O
association	O
.	O
</s>
<s>
Through	O
the	O
years	O
,	O
GLPI	B-Language
became	O
widely	O
used	O
by	O
both	O
communities	O
and	O
companies	O
,	O
leading	O
to	O
a	O
need	O
of	O
professional	O
services	O
around	O
the	O
system	O
.	O
</s>
<s>
The	O
first	O
objective	O
was	O
to	O
build	O
an	O
ecosystem	O
where	O
Partners	O
could	O
participate	O
in	O
GLPI	B-Language
Project	O
.	O
</s>
<s>
In	O
2009	O
,	O
Teclib’	O
started	O
to	O
integrate	O
the	O
software	O
,	O
developed	O
the	O
GLPI	B-Language
code	O
and	O
implemented	O
new	O
features	O
.	O
</s>
<s>
During	O
summer	O
2015	O
,	O
the	O
GLPI	B-Language
's	O
Community	O
leaders	O
decided	O
to	O
transfer	O
the	O
roadmap	O
management	O
and	O
the	O
development	O
leadership	O
to	O
Teclib’	O
,	O
so	O
that	O
Teclib´becomes	O
editor	O
of	O
the	O
GLPI	B-Language
system	O
ensuring	O
the	O
software	O
R&D	O
.	O
</s>
<s>
The	O
code	O
remains	O
under	O
a	O
GPL	B-License
license	I-License
and	O
keeps	O
its	O
open	O
source	O
nature	O
.	O
</s>
<s>
The	O
GLPI	B-Language
system	O
continues	O
to	O
be	O
improved	O
thanks	O
to	O
the	O
co-partnership	O
between	O
the	O
community	O
and	O
the	O
editor	O
.	O
</s>
<s>
GLPI	B-Language
Project	O
is	O
an	O
open	O
source	O
and	O
collaborative	O
community	O
of	O
developers	O
and	O
IT	O
experts	O
gathered	O
to	O
develop	O
the	O
GLPI	B-Language
software	O
.	O
</s>
<s>
This	O
collaboration	O
is	O
achieved	O
by	O
different	O
means	O
:	O
installation	O
and	O
use	O
of	O
GLPI	B-Language
,	O
GLPI	B-Language
tests	O
,	O
upgrades	O
submissions	O
,	O
documentation	O
participations	O
,	O
translations	O
,	O
features	O
request	O
.	O
</s>
<s>
Since	O
2003	O
,	O
GLPI	B-Language
has	O
been	O
developed	O
through	O
more	O
than	O
80	O
versions	O
.	O
</s>
<s>
As	O
an	O
ITSM	O
software	O
,	O
the	O
main	O
features	O
of	O
GLPI	B-Language
are	O
the	O
following	O
:	O
</s>
<s>
FeaturesCharacteristicsInventoryInventory	O
of	O
computers	O
,	O
peripherals	O
network	O
printers	O
and	O
associated	O
components	O
through	O
an	O
interface	O
with	O
OCS	B-Language
Inventory	I-Language
or	O
FusionInventory	O
Business	O
management	O
,	O
contracts	O
,	O
documents	O
related	O
to	O
inventory	O
itemsITIL	O
Compliant	O
ServiceDeskManagement	O
of	O
issues	O
on	O
many	O
environments	O
through	O
creation	O
of	O
tickets	B-Application
,	O
management	O
of	O
tickets	B-Application
,	O
assignment	O
,	O
tickets	B-Application
scheduling	O
,	O
etc.Problem	O
,	O
project	O
and	O
changes	O
managementEnd	O
UsersIntervention	O
historySatisfaction	O
surveyRequest	O
commentMail	O
tracking	O
of	O
intervention	O
demands	O
TechniciansIntervention	O
demands	O
managementTicket	O
escalationStatisticsReports	O
in	O
various	O
formats	O
(	O
PNG	O
,	O
SVG	B-Application
,	O
CSV	O
)	O
Global	O
statisticsCategories	O
statistics	O
(	O
by	O
technician	O
,	O
hardware	O
,	O
user	O
,	O
category	O
,	O
priority	O
,	O
location	O
…	O
)	O
ManagementEquipment	O
status	O
management	O
and	O
bookingContracts	O
and	O
Documents	O
managementBasic	O
system	O
of	O
knowledge	O
database	O
managementManagement	O
of	O
applications	O
for	O
assistance	O
of	O
all	O
types	O
of	O
equipment	O
inventoryManagement	O
of	O
business	O
and	O
financial	O
information	O
(	O
purchase	O
,	O
guarantee	O
and	O
extension	O
,	O
damping	O
)	O
ReservationReservation	O
managementUser	O
interface	O
(	O
calendar	O
)	O
Knowledge	O
DatabaseKnowledge	O
base	O
articles	O
and	O
FAQ	O
managementContent	O
management	O
by	O
targets	O
(	O
profiles	O
,	O
groups	O
,	O
etc	O
.	O
</s>
<s>
Moreover	O
,	O
GLPI	B-Language
has	O
many	O
plugins	B-Application
that	O
add	O
further	O
features	O
.	O
</s>
<s>
GLPI	B-Language
Software	O
can	O
be	O
installed	O
and	O
set	O
up	O
in	O
two	O
different	O
ways	O
,	O
either	O
through	O
the	O
community	B-Protocol
forge	I-Protocol
or	O
through	O
a	O
professional	O
network	O
.	O
</s>
<s>
GLPI	B-Language
is	O
using	O
the	O
following	O
technologies	O
:	O
</s>
