<s>
Fuze	B-Protocol
(	O
formerly	O
known	O
as	O
ThinkingPhones	O
)	O
is	O
a	O
cloud	B-Architecture
communications	O
and	O
collaboration	O
software	O
platform	O
designed	O
for	O
the	O
enterprise	O
.	O
</s>
<s>
Fuze	B-Protocol
was	O
acquired	O
by	O
8x8	O
.	O
</s>
<s>
Fuze	B-Protocol
's	O
main	O
product	O
combines	O
business	O
voice	O
,	O
videoconferencing	B-Application
,	O
text	O
,	O
instant	B-Application
messaging	I-Application
,	O
content	O
sharing	O
,	O
and	O
collaboration	O
apps	O
under	O
a	O
single	O
cloud	B-Architecture
service	I-Architecture
to	O
deliver	O
both	O
traditional	O
phone	O
systems	O
and	O
mobile	O
devices	O
a	O
seamless	O
transition	O
between	O
communication	O
methods	O
.	O
</s>
<s>
Mobile	O
enhancements	O
to	O
Fuze	B-Protocol
offer	O
mobile	O
workers	O
more	O
flexibility	O
and	O
control	O
,	O
while	O
maintaining	O
the	O
full	O
capabilities	O
of	O
the	O
Fuze	B-Protocol
platform	O
.	O
</s>
<s>
The	O
products	O
can	O
integrate	O
with	O
existing	O
enterprise	B-Application
software	I-Application
services	O
,	O
such	O
as	O
Slack	B-Protocol
,	O
Salesforce	B-Application
,	O
Gmail	B-Application
,	O
Microsoft	B-Application
Teams	I-Application
,	O
and	O
Zapier	B-Application
.	O
</s>
<s>
The	O
company	O
's	O
unified	B-Protocol
communications	I-Protocol
and	O
collaboration	O
(	O
UCC	O
)	O
services	O
include	O
Fuze	B-Protocol
Pro	O
,	O
a	O
subscription	O
cloud-based	B-Architecture
service	O
for	O
voice	O
calling	O
and	O
collaboration	O
.	O
</s>
<s>
It	O
offers	O
unlimited	O
outbound	O
calls	O
in	O
one	O
country	O
,	O
integrated	O
email	O
and	O
voicemail	O
,	O
group	O
chat	O
,	O
Fuze	B-Protocol
Meetings	O
for	O
up	O
to	O
1,000	O
participants	O
,	O
APIs	O
,	O
usage	O
reports	O
,	O
analytics	O
,	O
and	O
integration	O
with	O
Salesforce	B-Application
.	O
</s>
<s>
Other	O
UCC	O
offerings	O
include	O
Fuze	B-Protocol
Calling	O
and	O
Fuze	B-Protocol
Success	O
Plans	O
,	O
which	O
are	O
collections	O
of	O
services	O
and	O
resources	O
to	O
teach	O
customers	O
best	O
practices	O
in	O
the	O
UCaaS	O
field	O
.	O
</s>
<s>
In	O
March	O
2020	O
,	O
Fuze	B-Protocol
introduced	O
its	O
contact	O
center	O
as	O
a	O
service	O
(	O
CCaaS	O
)	O
,	O
which	O
integrates	O
with	O
its	O
unified	B-Protocol
communications	I-Protocol
as	O
a	O
service	O
(	O
UCaaS	O
)	O
platform	O
.	O
</s>
<s>
On	O
May	O
25	O
,	O
2020	O
,	O
Fuze	B-Protocol
announced	O
the	O
launch	O
of	O
the	O
Fuze	B-Protocol
6	O
platform	O
,	O
for	O
an	O
improved	O
user	O
,	O
administrator	O
,	O
and	O
contact	O
center	O
user	O
experience	O
.	O
</s>
<s>
In	O
February	O
2021	O
,	O
Fuze	B-Protocol
announced	O
Fuze	B-Protocol
for	O
Manufacturing	O
,	O
an	O
offering	O
that	O
adds	O
targeted	O
supply	O
chain	O
,	O
distribution	O
and	O
logistics	O
,	O
employee	O
capabilities	O
,	O
and	O
integrations	O
with	O
applications	O
commonly	O
used	O
by	O
manufacturing	O
companies	O
to	O
its	O
typical	O
offerings	O
.	O
</s>
<s>
In	O
June	O
2021	O
,	O
Fuze	B-Protocol
announced	O
the	O
standalone	O
Fuze	B-Protocol
Contact	O
Center	O
,	O
for	O
enterprise	O
companies	O
requiring	O
a	O
contact	O
center	O
for	O
their	O
customers	O
,	O
providing	O
contact	O
center	O
features	O
such	O
as	O
call	O
routing	O
and	O
queuing	O
.	O
</s>
<s>
Fuze	B-Protocol
competes	O
with	O
Google	B-Application
,	O
Microsoft	O
and	O
Cisco	O
in	O
offering	O
a	O
combination	O
of	O
phone	O
,	O
videoconferencing	B-Application
,	O
text	O
and	O
related	O
services	O
.	O
</s>
<s>
Thinking	B-Protocol
Phone	I-Protocol
Networks	I-Protocol
was	O
founded	O
in	O
2006	O
by	O
Steven	O
Kokinos	O
and	O
Derek	O
Yoo	O
,	O
as	O
an	O
enterprise	B-Application
software	I-Application
company	O
.	O
</s>
<s>
Originally	O
marketed	O
as	O
a	O
business	O
VoIP	B-Application
or	O
hosted	O
PBX	B-Device
replacement	O
service	O
for	O
mid-market	O
and	O
enterprise	O
customers	O
,	O
the	O
company	O
expanded	O
its	O
services	O
to	O
provide	O
messaging	O
,	O
presence	O
,	O
video	O
services	O
,	O
collaboration	O
and	O
analytics	O
within	O
the	O
unified	B-Protocol
communications	I-Protocol
industry	O
.	O
</s>
<s>
In	O
2010	O
,	O
Thinking	B-Protocol
Phone	I-Protocol
Networks	I-Protocol
launched	O
one	O
of	O
the	O
first	O
mobile	O
business	O
phone	O
applications	O
on	O
the	O
iOS	B-Application
store	O
,	O
and	O
later	O
released	O
an	O
Android	B-Application
version	O
of	O
the	O
service	O
.	O
</s>
<s>
Thinking	B-Protocol
Phone	I-Protocol
Networks	I-Protocol
took	O
its	O
first	O
venture	O
capital	O
in	O
January	O
2010	O
,	O
a	O
$1.2	O
million	O
equity	O
financing	O
from	O
Capstone	O
Partners	O
.	O
</s>
<s>
In	O
November	O
2015	O
,	O
Thinking	O
Phones	O
acquired	O
San	O
Francisco-based	O
cloud	B-Architecture
voice	O
and	O
video	B-Application
conferencing	I-Application
company	O
FuzeBox	B-Protocol
,	O
which	O
was	O
founded	O
in	O
1998	O
by	O
Jeff	O
Cavins	O
as	O
CallWave	B-Protocol
,	O
a	O
publicly	O
traded	O
company	O
.	O
</s>
<s>
In	O
2009	O
,	O
it	O
was	O
taken	O
private	O
and	O
renamed	O
FuzeBox	B-Protocol
.	O
</s>
<s>
On	O
February	O
9	O
,	O
2016	O
,	O
Thinking	O
Phones	O
announced	O
that	O
it	O
had	O
rebranded	O
itself	O
as	O
Fuze	B-Protocol
.	O
</s>
<s>
On	O
February	O
17	O
,	O
2017	O
,	O
Colin	O
Doherty	O
was	O
announced	O
as	O
CEO	B-Application
of	O
Fuze	B-Protocol
.	O
</s>
<s>
In	O
May	O
2019	O
,	O
Fuze	B-Protocol
announced	O
it	O
has	O
raised	O
$484.8	O
million	O
to	O
date	O
in	O
total	O
funding	O
.	O
</s>
<s>
On	O
June	O
5	O
,	O
2019	O
,	O
Fuze	B-Protocol
launched	O
Flex	O
Summit	O
,	O
a	O
one-day	O
industry	O
event	O
bringing	O
together	O
experts	O
in	O
technology	O
,	O
HR	O
,	O
operations	O
,	O
and	O
management	O
to	O
explore	O
the	O
future	O
of	O
distributed	O
work	O
.	O
</s>
<s>
On	O
April	O
9	O
,	O
2021	O
,	O
Christopher	O
Jones	O
was	O
named	O
Fuze	B-Protocol
's	O
new	O
chief	O
revenue	O
officer	O
.	O
</s>
<s>
Fuze	B-Protocol
has	O
been	O
ranked	O
on	O
the	O
Forbes	O
Cloud	B-Architecture
100	O
list	O
every	O
year	O
since	O
2016	O
.	O
</s>
<s>
Fuze	B-Protocol
was	O
awarded	O
U.S.	O
Patent	O
No	O
.	O
</s>
<s>
This	O
patent	O
,	O
entitled	O
“	O
Selecting	O
Routes	O
Through	O
a	O
Network	O
,	O
”	O
includes	O
the	O
ability	O
to	O
identify	O
a	O
fault	O
location	O
on	O
a	O
segment	O
of	O
the	O
network	O
,	O
enabling	O
Fuze	B-Protocol
to	O
identify	O
network	O
problems	O
before	O
they	O
cause	O
issues	O
for	O
users	O
,	O
on	O
both	O
a	O
private	O
or	O
public	O
Wi-Fi	O
network	O
.	O
</s>
<s>
Fuze	B-Protocol
was	O
awarded	O
U.S.	O
Patent	O
No	O
.	O
</s>
<s>
In	O
2020	O
,	O
Fuze	B-Protocol
was	O
awarded	O
a	O
new	O
US	O
patent	O
(	O
10298752B1	O
)	O
for	O
unified	O
communication	O
systems	O
,	O
to	O
route	O
inbound	O
communication	O
requests	O
based	O
on	O
the	O
user	O
's	O
recorded	O
history	O
;	O
patent	O
number	O
10469626B2	O
,	O
for	O
advanced	O
address	O
book	O
management	O
;	O
patent	O
number	O
10798191B1	O
,	O
for	O
processing	O
and	O
analyzing	O
streams	O
of	O
communications	O
data	O
in	O
real	O
time	O
,	O
across	O
multiple	O
users	O
and	O
mediums	O
;	O
patent	O
number	O
10834147	O
for	O
controlling	O
communication	O
devices	O
when	O
using	O
a	O
web-based	O
unified	B-Protocol
communications	I-Protocol
platform	O
;	O
and	O
patent	O
number	O
10877980	O
for	O
mapping	O
communication	O
content	O
across	O
telephony	O
,	O
video	O
,	O
or	O
chat	O
,	O
to	O
create	O
user	O
knowledge	O
scores	O
,	O
to	O
determine	O
user	O
expertise	O
.	O
</s>
<s>
On	O
January	O
26	O
,	O
2021	O
,	O
Fuze	B-Protocol
was	O
issued	O
a	O
new	O
US	O
patent	O
(	O
number	O
10904311	O
)	O
to	O
improve	O
audio	O
and	O
video	B-Application
call	I-Application
quality	O
through	O
machine	O
learning	O
techniques	O
to	O
predict	O
and	O
resolve	O
connectivity	O
issues	O
.	O
</s>
<s>
Starting	O
in	O
2014	O
,	O
ThinkingPhones	O
began	O
acquiring	O
companies	O
with	O
a	O
purpose	O
of	O
building	O
a	O
full	O
communications	O
stack	O
in	B-Architecture
the	I-Architecture
cloud	I-Architecture
,	O
to	O
provide	O
messaging	O
,	O
phone	O
and	O
video	O
services	O
,	O
along	O
with	O
caller	O
data	O
.	O
</s>
<s>
In	O
August	O
2014	O
,	O
the	O
company	O
acquired	O
Whaleback	O
Managed	O
Services	O
,	O
a	O
provider	O
of	O
cloud-based	B-Architecture
phone	O
services	O
for	O
medium-sized	O
businesses	O
,	O
re-launching	O
Whaleback	O
's	O
brand	O
name	O
to	O
ThinkingPhones	O
that	O
year	O
.	O
</s>
<s>
Contactive	O
gathers	O
information	O
from	O
sources	O
including	O
Facebook	B-Application
,	O
Twitter	B-Application
,	O
LinkedIn	B-Application
,	O
Google	B-Application
and	O
Yelp	B-Application
.	O
</s>
<s>
In	O
March	O
2019	O
,	O
Fuze	B-Protocol
announced	O
a	O
partnership	O
with	O
Samsung	B-Application
to	O
provide	O
mobile	O
unified	B-Protocol
communications	I-Protocol
as	O
a	O
service	O
for	O
remote	O
and	O
distributed	O
workers	O
.	O
</s>
<s>
In	O
September	O
2019	O
,	O
Fuze	B-Protocol
announced	O
an	O
integration	O
with	O
Slack	B-Protocol
,	O
enabling	O
users	O
to	O
seamlessly	O
toggle	O
between	O
the	O
two	O
platforms	O
when	O
moving	O
from	O
a	O
Slack	B-Protocol
conversation	O
to	O
a	O
Fuze	B-Protocol
call	O
or	O
meeting	O
.	O
</s>
<s>
Fuze	B-Protocol
integrates	O
with	O
Google	B-Protocol
Meet	I-Protocol
,	O
Zoom	B-Application
,	O
Webex	O
,	O
Microsoft	B-Application
Teams	I-Application
,	O
and	O
GoToMeeting	B-Protocol
,	O
to	O
launch	O
and	O
join	O
videoconferences	B-Application
seamlessly	O
.	O
</s>
<s>
In	O
March	O
2021	O
,	O
Fuze	B-Protocol
announced	O
a	O
partnership	O
with	O
privacy	O
and	O
security	O
company	O
Theta	O
Lake	O
,	O
to	O
assist	O
companies	O
in	O
protecting	O
sensitive	O
data	O
when	O
collaborating	O
.	O
</s>
<s>
Fuze	B-Protocol
also	O
updated	O
its	O
Microsoft	B-Application
Teams	I-Application
and	O
Slack	B-Protocol
integrations	O
to	O
a	O
higher	O
level	O
of	O
security	O
.	O
</s>
