<s>
Fluency	B-General_Concept
Voice	I-General_Concept
Technology	I-General_Concept
was	O
a	O
company	O
that	O
developed	O
and	O
sold	O
packaged	O
speech	B-Application
recognition	I-Application
solutions	O
for	O
use	O
in	O
call	O
centers	O
.	O
</s>
<s>
Fluency	O
's	O
Speech	B-Application
Recognition	I-Application
solutions	O
are	O
used	O
by	O
call	O
centers	O
worldwide	O
to	O
improve	O
customer	O
service	O
and	O
significantly	O
reduce	O
costs	O
and	O
are	O
available	O
on-premises	O
and	O
hosted	O
.	O
</s>
<s>
The	O
focus	O
of	O
the	O
development	O
was	O
speech	B-Application
recognition	I-Application
systems	O
based	O
on	O
the	O
VXML	B-Application
standard	O
.	O
</s>
<s>
They	O
include	O
Travelodge	O
,	O
Standard	O
Life	O
Bank	O
,	O
Sutton	O
and	O
East	O
Surrey	O
Water	O
,	O
Pizza	O
Hut	O
,	O
CWT	O
,	O
Barclays	O
,	O
Powergen	O
,	O
First	O
Choice	O
,	O
OutRight	B-Application
,	O
J	O
D	O
Williams	O
,	O
Capital	O
Blue	O
Cross	O
,	O
Chelsea	O
Building	O
Society	O
,	O
EDF	O
,	O
bss	O
,	O
TV	O
Licensing	O
and	O
Capita	O
Software	O
Services	O
.	O
</s>
