<s>
In	O
human	O
–	O
computer	O
interaction	O
and	O
UI	O
design	O
,	O
a	O
first-time	B-General_Concept
user	I-General_Concept
experience	I-General_Concept
(	O
FTUE	B-General_Concept
)	O
refers	O
to	O
the	O
initial	O
stages	O
of	O
using	O
a	O
piece	O
of	O
software	O
.	O
</s>
<s>
Every	O
user	O
of	O
a	O
service	O
has	O
their	O
own	O
FTUE	B-General_Concept
,	O
even	O
if	O
they	O
have	O
extensive	O
experience	O
with	O
using	O
a	O
similar	O
product	O
.	O
</s>
<s>
Patience	O
,	O
time	O
investment	O
,	O
and	O
intuitiveness	O
are	O
factors	O
for	O
a	O
user	O
's	O
FTUE	B-General_Concept
.	O
</s>
<s>
The	O
FTUE	B-General_Concept
is	O
responsible	O
for	O
setting	O
the	O
stage	O
for	O
the	O
experience	O
of	O
the	O
user	O
when	O
interacting	O
with	O
a	O
product	O
down	O
the	O
line	O
.	O
</s>
<s>
FTUEs	B-General_Concept
are	O
directly	O
related	O
to	O
the	O
well-known	O
cold	B-General_Concept
start	I-General_Concept
problem	I-General_Concept
in	O
recommender	B-Application
systems	I-Application
,	O
which	O
attempts	O
to	O
balance	O
the	O
ease	O
of	O
the	O
initial	O
experience	O
with	O
the	O
difficulty	O
of	O
gathering	O
the	O
needed	O
information	O
to	O
make	O
quality	O
recommendations	O
to	O
the	O
user	O
.	O
</s>
<s>
For	O
example	O
,	O
it	O
was	O
found	O
that	O
by	O
changing	O
the	O
FTUE	B-General_Concept
task	O
from	O
rating	O
15	O
individual	O
items	O
to	O
rating	O
a	O
smaller	O
number	O
of	O
groups	O
of	O
items	O
,	O
the	O
time	O
taken	O
to	O
complete	O
the	O
initial	O
task	O
was	O
reduced	O
by	O
more	O
than	O
50%	O
and	O
user	O
satisfaction	O
with	O
the	O
resulting	O
recommendations	O
increased	O
.	O
</s>
<s>
Furthermore	O
,	O
in	O
a	O
study	O
at	O
the	O
University	O
of	O
Minnesota	O
,	O
it	O
was	O
found	O
that	O
increasing	O
the	O
barriers	O
to	O
entry	O
can	O
increase	O
the	O
amount	O
of	O
user-generated	O
content	O
produced	O
during	O
the	O
FTUE	B-General_Concept
without	O
sacrificing	O
the	O
quality	O
of	O
the	O
content	O
.	O
</s>
<s>
Users	O
subjected	O
to	O
a	O
more	O
difficult	O
FTUE	B-General_Concept
may	O
also	O
be	O
more	O
likely	O
to	O
produce	O
more	O
content	O
in	O
the	O
future	O
.	O
</s>
<s>
In	O
this	O
light	O
,	O
the	O
idea	O
of	O
the	O
FTUE	B-General_Concept
becomes	O
one	O
of	O
maximizing	O
the	O
benefit	O
to	O
the	O
online	O
community	O
and	O
the	O
quality	O
of	O
the	O
recommendations	O
while	O
minimizing	O
the	O
increase	O
in	O
the	O
rate	O
of	O
user	O
attrition	O
.	O
</s>
<s>
Preventing	O
customers	O
from	O
abandoning	O
software	O
after	O
the	O
initial	O
exposure	O
is	O
a	O
goal	O
of	O
good	O
FTUE	B-General_Concept
design	O
.	O
</s>
<s>
Both	O
are	O
important	O
to	O
the	O
"	O
feel	O
"	O
of	O
the	O
application	O
,	O
and	O
thus	O
factor	O
into	O
the	O
FTUE	B-General_Concept
.	O
</s>
<s>
Negative	O
first	B-General_Concept
time	I-General_Concept
user	I-General_Concept
experiences	I-General_Concept
:	O
Negative	O
FTUEs	B-General_Concept
can	O
severely	O
impact	O
user	O
retention	O
.	O
</s>
<s>
Social	O
login	O
:	O
This	O
allows	O
users	O
to	O
create	O
an	O
account	O
based	O
on	O
pre-obtained	O
information	O
from	O
social	O
networking	O
profiles	O
such	O
as	O
Facebook	B-Application
.	I-Application
</s>
<s>
Popular	O
applications	O
such	O
as	O
Spotify	B-Application
,	O
Quora	O
,	O
Pinterest	B-Application
and	O
more	O
offer	O
this	O
method	O
of	O
registration	O
.	O
</s>
<s>
Structured	O
setup	O
:	O
A	O
set	O
of	O
clearly	O
outlined	O
steps	O
to	O
completion/registration	O
is	O
key	O
for	O
a	O
successful	O
FTUE	B-General_Concept
.	O
</s>
<s>
For	O
example	O
,	O
Facebook	B-Application
registration	O
clearly	O
displays	O
the	O
number	O
of	O
steps	O
remaining	O
before	O
the	O
creation	O
of	O
a	O
new	O
profile	O
is	O
complete	O
.	O
</s>
<s>
This	O
type	O
of	O
transparency	O
is	O
favorable	O
because	O
“	O
uncertain	O
,	O
unexplained	O
waits	O
feel	O
longer	O
than	O
known	O
,	O
finite	O
waits.	O
”	O
The	O
more	O
structured	O
and	O
clear	O
the	O
remaining	O
time	O
and	O
number	O
of	O
steps	O
remaining	O
are	O
,	O
the	O
more	O
likely	O
a	O
user	O
will	O
be	O
patient	O
enough	O
to	O
go	O
through	O
and	O
complete	O
all	O
of	O
the	O
steps	O
required	O
to	O
get	O
through	O
the	O
FTUE	B-General_Concept
.	O
</s>
<s>
Paid	O
upgrades	O
:	O
Offering	O
an	O
opportunity	O
to	O
purchase	O
an	O
upgrade	O
in	O
the	O
FTUE	B-General_Concept
process	O
can	O
be	O
advantageous	O
considering	O
that	O
new	O
users	O
tend	O
to	O
be	O
more	O
motivated	O
or	O
enthusiastic	O
.	O
</s>
<s>
Dropbox	B-Application
does	O
this	O
by	O
offering	O
more	O
storage	O
for	O
a	O
dollar	O
amount	O
per	O
month	O
with	O
a	O
simple	O
,	O
non-invasive	O
question	O
.	O
</s>
<s>
The	O
incorporation	O
factor	O
is	O
the	O
most	O
significant	O
user	B-Application
experience	I-Application
phase	O
of	O
the	O
three	O
.	O
</s>
<s>
The	O
actual	O
experience	O
with	O
the	O
product	O
has	O
been	O
found	O
to	O
be	O
more	O
influential	O
to	O
users	O
 '	O
satisfaction	O
than	O
their	O
prior	O
expectations	O
,	O
though	O
the	O
act	O
of	O
anticipation	O
and	O
creation	O
of	O
expectations	O
is	O
a	O
crucial	O
part	O
of	O
the	O
primary	O
user	B-Application
experience	I-Application
.	O
</s>
