<s>
The	O
eSourcing	B-Application
Capability	I-Application
Model	I-Application
(	O
eSCM	B-Application
)	O
is	O
a	O
framework	O
developed	O
by	O
ITSqc	O
at	O
Carnegie	O
Mellon	O
University	O
in	O
order	O
to	O
improve	O
the	O
relationship	O
between	O
IT	O
Services	O
providers	O
and	O
their	O
customers	O
.	O
</s>
<s>
These	O
services	O
can	O
be	O
very	O
different	O
:	O
IT	B-Architecture
outsourcing	I-Architecture
,	O
IT	O
hosting	O
,	O
application	O
development	O
and	O
maintenance	O
outsourcing	B-Architecture
,	O
networking	O
services	O
,	O
business	O
process	O
outsourcing	B-Architecture
.	O
</s>
<s>
eSCM	B-Application
is	O
twofold	O
:	O
eSCM-CL	B-Application
for	O
Clients	O
and	O
eSCM-SP	O
for	O
Service	O
Providers	O
.	O
</s>
