<s>
Data	B-General_Concept
center	I-General_Concept
management	I-General_Concept
is	O
the	O
collection	O
of	O
tasks	O
performed	O
by	O
those	O
responsible	O
for	O
managing	O
ongoing	O
operation	O
of	O
a	O
data	B-Operating_System
center	I-Operating_System
.	O
</s>
<s>
Historically	O
,	O
data	B-General_Concept
center	I-General_Concept
management	I-General_Concept
was	O
seen	O
as	O
something	O
performed	O
by	O
employees	O
,	O
with	O
the	O
help	O
of	O
tools	O
collectively	O
called	O
Data	B-Operating_System
Center	I-Operating_System
Infrastructure	O
Management	O
(	O
DCIM	O
)	O
tools	O
.	O
</s>
<s>
Both	O
for	O
in-house	B-Architecture
operation	O
and	O
outsourcing	B-Architecture
,	O
Service-level	O
agreements	O
must	O
be	O
managed	O
to	O
ensure	O
data-availability	O
.	O
</s>
<s>
Data	B-General_Concept
center	I-General_Concept
management	I-General_Concept
is	O
a	O
growing	O
major	O
topic	O
for	O
a	O
growing	O
list	O
of	O
large	O
companies	O
who	O
both	O
compete	O
and	O
cooperate	O
,	O
including	O
:	O
Dell	O
,	O
Google	B-Application
,	O
HP	O
,	O
IBM	O
,	O
Intel	O
and	O
Yahoo	B-Application
.	O
</s>
<s>
Hardware/software	O
vendors	O
who	O
are	O
willing	O
to	O
live	O
with	O
coopetition	O
are	O
working	O
on	O
projects	O
such	O
as	O
"	O
The	O
Distributed	O
Management	O
Task	O
Force	O
"	O
(	O
DMTF	O
)	O
with	O
a	O
goal	O
of	O
learning	O
to	O
"	O
more	O
effectively	O
manage	O
mixed	O
Linux	B-Application
,	O
Windows	B-Application
and	O
cloud	O
environments.	O
"	O
</s>
<s>
Among	O
the	O
topics	O
currently	O
being	O
explored	O
are	O
:	O
scalability	B-Architecture
,	O
securing	O
data	B-Operating_System
center	I-Operating_System
networks	O
,	O
disaster	B-General_Concept
recovery	I-General_Concept
,	O
government	O
restrictions	O
.	O
</s>
<s>
Business-service	O
management	O
(	O
BSM	O
)	O
treats	O
IT	B-General_Concept
as	O
part	O
of	O
the	O
larger	O
enterprise	O
strategy	O
,	O
and	O
helps	O
fill	O
the	O
gap	O
between	O
business	O
and	O
IT	B-General_Concept
.	O
</s>
<s>
BSM	O
,	O
which	O
is	O
positioned	O
above	O
IT	B-General_Concept
Service	O
Management	O
(	O
ITSM	O
)	O
,	O
promotes	O
a	O
customer-centric	O
and	O
business-focused	O
approach	O
to	O
service	O
management	O
,	O
aligning	O
business	O
objectives	O
with	O
IT	B-General_Concept
or	O
ICT	O
from	O
strategy	O
through	O
to	O
operations	O
.	O
</s>
<s>
Tools	O
that	O
help	O
BSM	O
include	O
a	O
modeling	O
language	O
,	O
and	O
a	O
common	O
dashboard	O
,	O
which	O
together	O
allow	O
data	B-Operating_System
center	I-Operating_System
personnel	O
to	O
see	O
problems	O
before	O
business	O
customers	O
do	O
.	O
</s>
<s>
Remote	O
data	B-General_Concept
center	I-General_Concept
management	I-General_Concept
allows	O
offsite	O
experts	O
to	O
watch	O
for	O
situations	O
needing	O
their	O
timely	O
intervention	O
at	O
a	O
lower	O
cost	O
than	O
having	O
such	O
staff	O
be	O
onsite	O
24/7/365	O
.	O
</s>
<s>
While	O
some	O
requirements	O
for	O
on-site	O
hardware	B-Architecture
have	O
been	O
reduced	O
,	O
spending	O
in	O
other	O
hardware	B-Architecture
areas	O
such	O
as	O
UPS	O
may	O
have	O
to	O
increase	O
.	O
</s>
<s>
Data	B-Operating_System
center	I-Operating_System
asset	O
management	O
(	O
also	O
referred	O
to	O
as	O
inventory	O
management	O
)	O
is	O
the	O
set	O
of	O
business	O
practices	O
that	O
join	O
financial	O
,	O
contractual	O
and	O
inventory	O
functions	O
to	O
support	O
life	O
cycle	O
management	O
and	O
strategic	O
decision	O
making	O
for	O
the	O
IT	B-General_Concept
environment	O
.	O
</s>
<s>
Assets	O
include	O
all	O
elements	O
of	O
software	B-Application
and	O
hardware	B-Architecture
that	O
are	O
found	O
in	O
the	O
business	O
environment	O
.	O
</s>
<s>
IT	B-General_Concept
asset	O
management	O
generally	O
uses	O
automation	O
to	O
manage	O
the	O
discovery	O
of	O
assets	O
so	O
inventory	O
can	O
be	O
compared	O
to	O
license	O
entitlements	O
.	O
</s>
<s>
Full	O
business	O
management	O
of	O
IT	B-General_Concept
assets	O
requires	O
a	O
repository	O
of	O
multiple	O
types	O
of	O
information	O
about	O
the	O
asset	O
,	O
as	O
well	O
as	O
integration	O
with	O
other	O
systems	O
such	O
as	O
supply	O
chain	O
,	O
help	O
desk	O
,	O
procurement	O
and	O
HR	O
systems	O
and	O
ITSM	O
.	O
</s>
<s>
Hardware	B-Architecture
asset	O
management	O
entails	O
the	O
management	O
of	O
the	O
physical	O
components	O
of	O
computers	O
and	O
computer	B-Architecture
networks	I-Architecture
,	O
from	O
acquisition	O
through	O
disposal	O
.	O
</s>
<s>
A	O
key	O
component	O
is	O
capturing	O
the	O
financial	O
information	O
about	O
the	O
hardware	B-Architecture
life	O
cycle	O
which	O
aids	O
the	O
organization	O
in	O
making	O
business	O
decisions	O
based	O
on	O
meaningful	O
and	O
measurable	O
financial	O
objectives	O
.	O
</s>
<s>
Software	B-Application
Asset	I-Application
Management	I-Application
is	O
a	O
similar	O
process	O
,	O
focusing	O
on	O
software	B-Application
assets	O
,	O
including	O
licenses	O
.	O
</s>
<s>
Standards	O
for	O
this	O
aspect	O
of	O
data	B-General_Concept
center	I-General_Concept
management	I-General_Concept
are	O
part	O
of	O
ISO/IEC	B-Application
19770	I-Application
.	O
</s>
<s>
Data	O
center-infrastructure	O
management	O
(	O
DCIM	O
)	O
is	O
the	O
integration	O
of	O
information	B-General_Concept
technology	I-General_Concept
(	O
IT	B-General_Concept
)	O
and	O
facility	O
management	O
disciplines	O
to	O
centralize	O
monitoring	O
,	O
management	O
and	O
intelligent	O
capacity	O
planning	O
of	O
a	O
data	B-Operating_System
center	I-Operating_System
's	O
critical	O
systems	O
.	O
</s>
<s>
Achieved	O
through	O
the	O
implementation	O
of	O
specialized	O
software	B-Application
,	O
hardware	B-Architecture
and	O
sensors	O
,	O
DCIM	O
enables	O
common	O
,	O
real-time	O
monitoring	O
and	O
management	O
platform	O
for	O
all	O
interdependent	O
systems	O
across	O
IT	B-General_Concept
and	O
facility	O
infrastructures	O
.	O
</s>
<s>
DCIM	O
products	O
can	O
help	O
data	B-Operating_System
center	I-Operating_System
managers	O
identify	O
and	O
eliminate	O
sources	O
of	O
risk	O
and	O
improve	O
availability	O
of	O
critical	O
IT	B-General_Concept
systems	I-General_Concept
.	O
</s>
<s>
They	O
can	O
also	O
be	O
used	O
to	O
identify	O
interdependencies	O
between	O
facility	O
and	O
IT	B-General_Concept
infrastructures	O
to	O
alert	O
the	O
facility	O
manager	O
to	O
gaps	O
in	O
system	O
redundancy	O
,	O
and	O
provide	O
dynamic	O
,	O
holistic	O
benchmarks	O
on	O
power	O
consumption	O
and	O
efficiency	O
to	O
measure	O
the	O
effectiveness	O
of	O
"	O
green	O
IT	B-General_Concept
"	O
initiatives	O
.	O
</s>
<s>
Important	O
data	B-Operating_System
center	I-Operating_System
metrics	O
include	O
those	O
regarding	O
energy	O
efficiency	O
and	O
use	O
of	O
servers	O
,	O
storage	O
,	O
and	O
staff	O
.	O
</s>
<s>
DCIM	O
providers	O
are	O
increasingly	O
linking	O
with	O
computational	O
fluid	O
dynamics	O
providers	O
to	O
predict	O
complex	O
airflow	O
patterns	O
in	O
the	O
data	B-Operating_System
center	I-Operating_System
.	O
</s>
<s>
Information	B-General_Concept
technology	I-General_Concept
operations	O
,	O
or	O
IT	B-General_Concept
operations	O
(	O
ITOps	O
)	O
,	O
are	O
the	O
set	O
of	O
all	O
processes	O
and	O
services	O
that	O
are	O
both	O
provisioned	O
by	O
an	O
IT	B-General_Concept
staff	I-General_Concept
to	O
their	O
internal	O
or	O
external	O
clients	O
and	O
used	O
by	O
themselves	O
,	O
to	O
run	O
themselves	O
as	O
a	O
business	O
.	O
</s>
<s>
Operations	O
work	O
can	O
include	O
responding	O
to	O
tickets	B-Application
generated	O
for	O
maintenance	O
work	O
or	O
customer	O
issues	O
.	O
</s>
<s>
Gartner	O
defines	O
IT	B-General_Concept
operations	O
as	O
"	O
the	O
people	O
and	O
management	O
processes	O
associated	O
with	O
IT	B-General_Concept
service	O
management	O
to	O
deliver	O
the	O
right	O
set	O
of	O
services	O
at	O
the	O
right	O
quality	O
and	O
at	O
competitive	O
costs	O
for	O
customers.	O
"	O
</s>
<s>
Technical	B-General_Concept
support	I-General_Concept
(	O
often	O
shortened	O
to	O
tech	B-General_Concept
support	I-General_Concept
)	O
refers	O
to	O
services	O
.	O
</s>
<s>
Within	O
a	O
corporation	O
,	O
these	O
are	O
also	O
known	O
as	O
help	O
desks	O
often	O
arrange	O
their	O
technical	B-General_Concept
support	I-General_Concept
structure	O
as	O
a	O
three-tier	O
(	O
plus	O
two	O
)	O
system	O
:	O
</s>
<s>
Tier	O
1	O
:	O
Basic	O
help	O
desk	O
–	O
initial	O
point	O
of	O
contact	O
,	O
including	O
software	B-Application
opening	O
a	O
trouble	B-Application
ticket	I-Application
.	O
</s>
<s>
Companies	O
with	O
custom	O
application	B-Application
software	I-Application
may	O
also	O
have	O
an	O
applications	O
team	O
who	O
are	O
responsible	O
for	O
the	O
development	O
of	O
in-house	B-Architecture
software	B-Application
.	I-Application
</s>
<s>
The	O
help	O
desk	O
may	O
assign	O
to	O
the	O
applications	O
team	O
such	O
problems	O
as	O
finding	O
software	B-Error_Name
bugs	I-Error_Name
.	O
</s>
<s>
Requests	O
for	O
new	O
features	O
or	O
information	O
about	O
the	O
capabilities	O
of	O
in-house	B-Architecture
software	B-Application
that	O
come	O
through	O
the	O
help	O
desk	O
are	O
also	O
assigned	O
to	O
applications	O
groups	O
.	O
</s>
<s>
The	O
help	O
desk	O
staff	O
and	O
supporting	O
IT	B-General_Concept
staff	I-General_Concept
may	O
not	O
all	O
work	O
from	O
the	O
same	O
location	O
.	O
</s>
<s>
With	O
remote	B-General_Concept
access	I-General_Concept
applications	I-General_Concept
,	O
technicians	O
are	O
able	O
to	O
solve	O
many	O
help	O
desk	O
issues	O
from	O
another	O
work	O
location	O
or	O
their	O
home	O
office	O
.	O
</s>
<s>
Some	O
companies	O
and	O
organizations	O
provide	O
discussion	B-Application
boards	I-Application
for	O
users	O
of	O
their	O
products	O
to	O
interact	O
;	O
such	O
forums	O
allow	O
companies	O
to	O
reduce	O
their	O
support	O
costs	O
without	O
losing	O
the	O
benefit	O
of	O
customer	O
feedback	O
.	O
</s>
<s>
Some	O
fee-based	O
service	O
companies	O
charge	O
for	O
premium	O
technical	B-General_Concept
support	I-General_Concept
services	O
.	O
</s>
<s>
Many	O
organizations	O
relocated	O
their	O
technical	B-General_Concept
support	I-General_Concept
departments	O
or	O
call	O
centers	O
to	O
countries	O
or	O
regions	O
with	O
lower	O
costs	O
.	O
</s>
<s>
Dell	O
was	O
amongst	O
the	O
first	O
companies	O
to	O
outsource	B-Architecture
their	O
technical	B-General_Concept
support	I-General_Concept
and	O
customer	O
service	O
departments	O
to	O
India	O
in	O
2001	O
,	O
but	O
then	O
reshored	O
.	O
</s>
<s>
There	O
has	O
also	O
been	O
a	O
growth	O
in	O
companies	O
specializing	O
in	O
providing	O
technical	B-General_Concept
support	I-General_Concept
to	O
other	O
organizations	O
.	O
</s>
<s>
For	O
businesses	O
needing	O
to	O
provide	O
technical	B-General_Concept
support	I-General_Concept
,	O
outsourcing	B-Architecture
allows	O
them	O
to	O
maintain	O
a	O
high	O
availability	O
of	O
service	O
.	O
</s>
<s>
It	B-General_Concept
allows	O
businesses	O
to	O
use	O
specialized	O
personnel	O
whose	O
technical	O
knowledge	O
base	O
and	O
experience	O
may	O
exceed	O
the	O
scope	O
of	O
the	O
business	O
,	O
thus	O
providing	O
a	O
higher	O
level	O
of	O
technical	B-General_Concept
support	I-General_Concept
to	O
their	O
employees	O
.	O
</s>
<s>
A	O
common	O
scam	O
typically	O
involves	O
a	O
cold	B-Protocol
caller	I-Protocol
claiming	O
to	O
be	O
from	O
a	O
technical	B-General_Concept
support	I-General_Concept
department	O
of	O
a	O
company	O
like	O
Microsoft	O
.	O
</s>
<s>
The	O
scammer	O
will	O
instruct	O
the	O
user	O
to	O
download	O
a	O
remote	B-Protocol
desktop	I-Protocol
program	O
and	O
once	O
connected	O
,	O
use	O
social	O
engineering	O
techniques	O
that	O
typically	O
involve	O
Windows	B-Application
components	O
to	O
persuade	O
the	O
victim	O
that	O
they	O
need	O
to	O
pay	O
for	O
the	O
computer	O
to	O
be	O
fixed	O
and	O
then	O
proceeds	O
to	O
steal	O
money	O
from	O
the	O
victim	O
's	O
credit	O
card	O
.	O
</s>
<s>
With	O
the	O
increasing	O
use	O
of	O
"	O
the	O
cloud	O
"	O
and	O
what	O
has	O
been	O
called	O
"	O
the	O
Era	O
of	O
Infinite	O
Capacity	O
"	O
,	O
there	O
is	O
still	O
a	O
need	O
for	O
professional	O
Data	B-Operating_System
Center	I-Operating_System
Capacity	O
Planners	O
.	O
</s>
<s>
Sometimes	O
analysis	O
of	O
this	O
data	O
,	O
and	O
comparison	O
to	O
industry	O
norms	O
,	O
can	O
be	O
outsourced	B-Architecture
.	O
</s>
<s>
The	O
data	B-Operating_System
center	I-Operating_System
is	O
a	O
resource	O
in	O
its	O
own	O
right	O
.	O
</s>
<s>
According	O
to	O
Cloudscene	O
's	O
Leaderboard	O
for	O
Q1	O
2018	O
,	O
data	B-Operating_System
center	I-Operating_System
operators	O
are	O
ranked	O
"	O
based	O
on	O
both	O
data	B-Operating_System
center	I-Operating_System
density	O
(	O
total	O
operated	O
data	B-Operating_System
centers	I-Operating_System
)	O
"	O
,	O
as	O
well	O
as	O
"	O
the	O
number	O
of	O
listed	O
service	O
providers	O
in	O
the	O
facility	O
"	O
.	O
</s>
