<s>
Consumer	B-General_Concept
relationship	I-General_Concept
systems	I-General_Concept
(	O
CRS	O
)	O
are	O
specialized	O
customer	O
relationship	O
management	O
(	O
CRM	O
)	O
software	O
applications	O
that	O
are	O
used	O
to	O
handle	O
a	O
company	O
's	O
dealings	O
with	O
its	O
customers	O
.	O
</s>
<s>
Current	O
consumer	B-General_Concept
relationship	I-General_Concept
systems	I-General_Concept
integrate	O
the	O
software	O
with	O
telephone	O
and	O
call	O
recording	O
systems	O
as	O
well	O
as	O
with	O
corporate	O
systems	O
for	O
input	O
and	O
reporting	O
.	O
</s>
<s>
Consumer	B-General_Concept
relationship	I-General_Concept
systems	I-General_Concept
that	O
provide	O
automated	O
support	O
as	O
well	O
as	O
advanced	O
systems	O
may	O
have	O
artificial	B-Application
intelligence	I-Application
(	O
AI	B-Application
)	O
interfaces	O
that	O
can	O
extract	O
and	O
analyse	O
data	O
collected	O
,	O
or	O
handle	O
basic	O
questions	O
and	O
complaints	O
.	O
</s>
