<s>
ConnectWise	B-Protocol
Control	I-Protocol
is	O
a	O
self-hosted	O
remote	B-Protocol
desktop	I-Protocol
software	I-Protocol
application	O
owned	O
by	O
ConnectWise	O
Inc.	O
,	O
a	O
software	O
developer	O
based	O
in	O
Tampa	O
,	O
Florida	O
,	O
United	O
States	O
.	O
</s>
<s>
It	O
was	O
originally	O
developed	O
by	O
Elsinore	O
Technologies	O
in	O
2008	O
under	O
the	O
name	O
ScreenConnect	B-Protocol
.	O
</s>
<s>
Elsinore	O
Technologies	O
developed	O
ScreenConnect	B-Protocol
in	O
2008	O
as	O
an	O
add-on	O
to	O
their	O
RMM	B-Protocol
Software	I-Protocol
IssueNet	O
in	O
order	O
to	O
assist	O
in	O
providing	O
remote	B-Device
support	I-Device
to	O
end	O
users	O
.	O
</s>
<s>
On	O
February	O
11	O
,	O
2015	O
,	O
PSA	O
company	O
ConnectWise	O
announced	O
their	O
acquisition	O
of	O
the	O
ScreenConnect	B-Protocol
software	O
in	O
order	O
to	O
improve	O
the	O
remote	O
control	O
features	O
of	O
the	O
latest	O
release	O
of	O
their	O
RMM	B-Protocol
Software	I-Protocol
,	O
LabTech	O
.	O
</s>
<s>
ScreenConnect	B-Protocol
,	O
LLC	O
announced	O
that	O
,	O
despite	O
being	O
acquired	O
by	O
ConnectWise	O
,	O
they	O
would	O
continue	O
to	O
operate	O
under	O
their	O
original	O
name	O
in	O
addition	O
to	O
offering	O
their	O
software	O
as	O
a	O
standalone	O
product	O
.	O
</s>
<s>
Starting	O
in	O
early	O
2017	O
,	O
ConnectWise	O
changed	O
the	O
name	O
of	O
ScreenConnect	B-Protocol
to	O
ConnectWise	B-Protocol
Control	I-Protocol
,	O
saying	O
that	O
this	O
was	O
to	O
simplify	O
their	O
software	O
under	O
one	O
company	O
.	O
</s>
<s>
The	O
product	O
is	O
a	O
self-hosted	O
server	O
application	O
that	O
permits	O
the	O
primary	O
user	O
to	O
host	O
the	O
software	O
on	O
their	O
own	O
servers	O
,	O
PC	O
,	O
virtual	B-Architecture
machine	I-Architecture
(	O
VM	O
)	O
,	O
or	O
virtual	B-General_Concept
private	I-General_Concept
server	I-General_Concept
(	O
VPS	O
)	O
.	O
</s>
<s>
Once	O
installed	O
,	O
the	O
central	O
web	O
application	O
can	O
be	O
made	O
visible	O
inside	O
and	O
outside	O
of	O
the	O
local	B-General_Concept
area	I-General_Concept
network	I-General_Concept
(	O
LAN	B-General_Concept
)	O
.	O
</s>
<s>
ConnectWise	B-Protocol
Control	I-Protocol
has	O
a	O
proprietary	B-Application
protocol	O
and	O
exposes	O
an	O
open	O
architecture	O
structure	O
that	O
can	O
be	O
utilized	O
by	O
users	O
to	O
implement	O
custom	O
plugins	O
,	O
scripting	O
,	O
or	O
various	O
integrations	O
.	O
</s>
<s>
The	O
executable	O
is	O
ScreenConnect.ClientService.exe	O
(	O
x86	O
)	O
on	O
Windows	B-Application
based	O
OSs	O
,	O
and	O
is	O
a	O
signed	O
by	O
a	O
COMODO	O
RSA	O
Code	O
Signing	O
CA	O
certificate	O
[	O
Publisher	O
:	O
ScreenConnect	B-Protocol
Software ]	O
.	O
</s>
<s>
Examples	O
include	O
reboot	O
and	O
reconnect	O
,	O
drag	O
and	O
drop	O
file	O
transfer	O
,	O
screen	O
recording	O
,	O
safe	O
mode	O
support	O
,	O
multiple	O
monitor	O
,	O
command	O
line	O
access	O
,	O
wake-on-LAN	O
,	O
VoIP	B-Application
,	O
chat	O
,	O
and	O
a	O
custom	O
toolbox	O
for	O
quick	O
deployment	O
of	O
support	O
tools	O
.	O
</s>
<s>
In	O
addition	O
to	O
features	O
that	O
facilitate	O
communication	O
,	O
ConnectWise	B-Protocol
Control	I-Protocol
also	O
offers	O
complete	O
control	O
over	O
branding	O
and	O
customization	O
of	O
the	O
product	O
design	O
,	O
logo	O
,	O
color	O
scheme	O
,	O
icons	O
,	O
text	O
strings	O
,	O
and	O
localization	O
.	O
</s>
<s>
ConnectWise	B-Protocol
Control	I-Protocol
uses	O
256-bit	B-Algorithm
AES	I-Algorithm
encryption	I-Algorithm
to	O
package	O
and	O
ship	O
data	O
,	O
supports	O
two	O
factor	O
authentication	O
,	O
has	O
server	O
level	O
video	O
auditing	O
,	O
and	O
granular	O
role-based	O
security	O
.	O
</s>
<s>
Forms-based	O
and	O
Windows	B-Application
Authentication	O
are	O
optional	O
authentication	O
methods	O
for	O
security	O
purposes	O
.	O
</s>
<s>
Host	O
(	O
presenter	O
or	O
technician	O
)	O
:	O
can	O
utilize	O
Mac	B-Application
,	O
Linux	B-Application
,	O
Windows	B-Application
,	O
iOS	B-Application
or	O
Android	B-Application
operating	I-Application
systems	I-Application
.	O
</s>
<s>
Guest	O
(	O
customer	O
or	O
participant	O
)	O
:	O
can	O
connect	O
from	O
Mac	B-Application
,	O
Linux	B-Application
or	O
Windows	B-Application
.	O
</s>
<s>
ConnectWise	B-Protocol
Control	I-Protocol
can	O
also	O
be	O
utilized	O
to	O
remotely	O
support	O
Android	B-Application
devices	O
,	O
with	O
complete	O
view	O
and	O
control	O
available	O
for	O
devices	O
manufactured	O
by	O
Samsung	O
.	O
</s>
<s>
The	O
on-site	O
ConnectWise	B-Protocol
Control	I-Protocol
server	O
is	O
self-hosted	O
,	O
and	O
runs	O
as	O
a	O
.NET	B-Application
Framework	I-Application
application	O
.	O
</s>
<s>
On	O
Microsoft	B-Application
Windows	I-Application
it	O
runs	O
as	O
a	O
set	O
of	O
services	O
.	O
</s>
<s>
In	O
2015	O
,	O
ConnectWise	B-Protocol
Control	I-Protocol
launched	O
a	O
hosted	O
cloud	O
platform	O
,	O
providing	O
a	O
way	O
to	O
use	O
the	O
ConnectWise	B-Protocol
Control	I-Protocol
software	O
with	O
no	O
local	O
server	O
installation	O
required	O
.	O
</s>
<s>
The	O
ConnectWise	B-Protocol
Control	I-Protocol
server	O
runs	O
as	O
a	O
set	O
of	O
four	O
discrete	O
services	O
:	O
</s>
<s>
The	O
Relay	O
service	O
provides	O
outward-facing	O
in-session	O
communication	O
and	O
operates	O
on	O
TCP	B-Protocol
sockets	O
.	O
</s>
<s>
Communication	O
is	O
encrypted	O
with	O
the	O
AES-256	B-Algorithm
block	O
cipher	B-Application
.	O
</s>
<s>
It	O
is	O
implemented	O
as	O
WCF	B-Application
SOAP	B-Application
web	O
service	O
.	O
</s>
<s>
ConnectWise	B-Protocol
Control	I-Protocol
sessions	O
are	O
arranged	O
through	O
the	O
web	O
application	O
.	O
</s>
<s>
Once	O
users	O
join	O
sessions	O
,	O
a	O
ConnectWise	B-Protocol
Control	I-Protocol
client	O
is	O
launched	O
to	O
connect	O
to	O
the	O
Relay	O
service	O
.	O
</s>
<s>
ConnectWise	B-Protocol
Control	I-Protocol
targets	O
clients	O
based	O
on	O
device	O
and	O
operating	O
system	O
:	O
</s>
<s>
The	O
.NET	B-Application
client	O
is	O
targeted	O
to	O
Microsoft	B-Application
Windows	I-Application
computers	O
and	O
is	O
activated	O
with	O
a	O
custom	O
URI	B-Protocol
Scheme	O
which	O
starts	O
the	O
session	O
from	O
an	O
installed	O
handler	O
on	O
the	O
controller	O
's	O
workstation	O
.	O
</s>
<s>
For	O
end-users	O
joining	O
a	O
support	O
session	O
,	O
a	O
variety	O
of	O
bootstrappers	O
can	O
be	O
used	O
including	O
Microsoft	O
's	O
ClickOnce	B-Application
technology	O
.	O
</s>
<s>
The	O
Java	B-Language
client	O
is	O
targeted	O
to	O
OS	B-Operating_System
X	I-Operating_System
and	O
Linux	B-Application
computers	O
and	O
is	O
activated	O
with	O
Java	B-Application
Web	I-Application
Start	I-Application
.	O
</s>
<s>
The	O
iOS	B-Application
client	O
is	O
targeted	O
to	O
iPhones	B-Device
and	O
iPads	B-Device
.	O
</s>
<s>
The	O
Android	B-Application
client	I-Application
is	O
targeted	O
to	O
Android	B-Application
phones	I-Application
and	O
tablets	O
.	O
</s>
<s>
ConnectWise	B-Protocol
Control	I-Protocol
is	O
commercial	O
software	O
.	O
</s>
<s>
The	O
program	O
under	O
its	O
previous	O
name	O
of	O
ScreenConnect	B-Protocol
has	O
been	O
used	O
in	O
fraudulent	O
technical	O
support	O
scams	O
where	O
the	O
fraudster	O
is	O
able	O
to	O
gain	O
the	O
control	O
of	O
the	O
victims	O
computer	O
by	O
telephoning	O
and	O
tricking	O
the	O
user	O
to	O
install	O
the	O
software	O
and	O
permitting	O
a	O
connection	O
.	O
</s>
<s>
The	O
free	O
trial	O
period	O
has	O
been	O
utilized	O
to	O
avoid	O
any	O
software	O
costs	O
in	O
doing	O
this	O
,	O
and	O
similar	O
products	O
such	O
as	O
TeamViewer	O
,	O
AnyDesk	B-Protocol
and	O
Ammyy	B-Device
Admin	I-Device
have	O
also	O
been	O
used	O
for	O
the	O
scam	O
.	O
</s>
