<s>
AetherPal	B-Protocol
is	O
a	O
smart	O
remote	B-Protocol
control	I-Protocol
that	O
allows	O
support	O
staff	O
to	O
take	O
control	O
of	O
any	O
smartphone	O
or	O
pc	O
anywhere	O
in	O
the	O
world	O
over	O
an	O
IP	O
connection	O
,	O
as	O
if	O
the	O
smartphone	O
is	O
in	O
the	O
hands	O
of	O
the	O
support	O
staff	O
.	O
</s>
<s>
AetherPal	B-Protocol
software	O
is	O
targeted	O
for	O
mobile	O
operators	O
and	O
enterprises	O
to	O
provide	O
customer	O
care	O
,	O
technical	B-General_Concept
support	I-General_Concept
and	O
remote	O
training	O
.	O
</s>
<s>
On	O
February	O
5	O
,	O
2019	O
,	O
it	O
was	O
announced	O
that	O
AetherPal	B-Protocol
would	O
be	O
acquired	O
by	O
VMware	O
.	O
</s>
<s>
AetherPal	B-Protocol
's	O
smart	O
remote	B-Protocol
control	I-Protocol
is	O
built	O
on	O
multi	O
tiered	O
client	B-Operating_System
server	I-Operating_System
architecture	I-Operating_System
consisting	O
of	O
following	O
major	O
components	O
;	O
smart	O
phone	O
client	O
requiring	O
support	O
,	O
browser	O
based	O
console	O
for	O
remote	B-Protocol
control	I-Protocol
management	O
and	O
high	O
performance	O
scalable	O
server	O
.	O
</s>
<s>
AetherPal	B-Protocol
uses	O
SSL	B-Protocol
and	O
TLS	B-Protocol
encryption	I-Protocol
to	O
create	O
a	O
secure	O
connection	O
between	O
the	O
client	O
device	O
and	O
the	O
support	O
staff	O
.	O
</s>
<s>
Streaming	O
techniques	O
are	O
optimized	O
to	O
send	O
only	O
delta	B-Application
updates	I-Application
from	O
the	O
client	O
,	O
hence	O
allowing	O
efficient	O
use	O
of	O
bandwidth	O
.	O
</s>
<s>
AetherPal	B-Protocol
enables	O
remote	B-Protocol
control	I-Protocol
of	O
multi-platforms	O
and	O
multiple	O
instances	O
from	O
a	O
single	O
web	O
GUI	O
.	O
</s>
<s>
A	O
support	O
representative	O
may	O
be	O
connected	O
to	O
a	O
smart	O
phone	O
such	O
as	O
Apple	O
iPhone	B-Device
,	O
Google	B-Application
Android	I-Application
,	O
Nokia	B-Operating_System
Symbian	I-Operating_System
,	O
RIM	B-Operating_System
BlackBerry	I-Operating_System
or	O
Windows	B-Operating_System
Mobile	I-Operating_System
while	O
also	O
connected	O
to	O
a	O
PC	O
or	O
Mac	O
.	O
</s>
<s>
On	O
February	O
5	O
,	O
2019	O
VMware	O
announced	O
its	O
intent	O
to	O
purchase	O
AetherPal	B-Protocol
.	O
</s>
