<s>
The	O
2011	B-Error_Name
PlayStation	I-Error_Name
Network	I-Error_Name
outage	I-Error_Name
(	O
sometimes	O
referred	O
to	O
as	O
the	O
PSN	B-Error_Name
Hack	I-Error_Name
)	O
was	O
the	O
result	O
of	O
an	O
"	O
external	O
intrusion	O
"	O
on	O
Sony	O
's	O
PlayStation	B-Device
Network	I-Device
and	O
Qriocity	O
services	O
,	O
in	O
which	O
personal	O
details	O
from	O
approximately	O
77	O
million	O
accounts	O
were	O
compromised	O
and	O
prevented	O
users	O
of	O
PlayStation	B-Operating_System
3	I-Operating_System
and	O
PlayStation	B-Operating_System
Portable	I-Operating_System
consoles	O
from	O
accessing	O
the	O
service	O
.	O
</s>
<s>
The	O
attack	O
occurred	O
between	O
April	O
17	O
and	O
April	O
19	O
,	O
2011	O
,	O
forcing	O
Sony	O
to	O
deactivate	O
the	O
PlayStation	B-Device
Network	I-Device
servers	O
on	O
April	O
20	O
.	O
</s>
<s>
At	O
the	O
time	O
of	O
the	O
outage	O
,	O
with	O
a	O
count	O
of	O
77	O
million	O
registered	O
PlayStation	B-Device
Network	I-Device
accounts	O
,	O
it	O
was	O
not	O
only	O
one	O
of	O
the	O
largest	O
data	O
security	O
breaches	O
,	O
but	O
also	O
the	O
longest	O
PS	B-Device
Network	I-Device
outage	O
in	O
history	O
.	O
</s>
<s>
On	O
May	O
14	O
,	O
Sony	O
released	O
PlayStation	B-Operating_System
3	I-Operating_System
firmware	B-Application
version	O
3.61	O
as	O
a	O
security	O
patch	O
.	O
</s>
<s>
The	O
firmware	B-Application
required	O
users	O
to	O
change	O
their	O
account	O
's	O
password	O
upon	O
signing	O
in	O
.	O
</s>
<s>
At	O
the	O
time	O
the	O
firmware	B-Application
was	O
released	O
,	O
the	O
network	O
was	O
still	O
offline	O
.	O
</s>
<s>
In	O
March	O
2010	O
,	O
Sony	O
had	O
released	O
a	O
firmware	B-Application
update	O
for	O
the	O
PlayStation	B-Operating_System
3	I-Operating_System
,	O
which	O
had	O
patched	O
functionality	O
to	O
use	O
3rd	O
Party	O
Operating	O
Systems	O
,	O
such	O
as	O
Linux	O
,	O
on	O
the	O
System	O
.	O
</s>
<s>
On	O
January	O
2	O
,	O
2011	O
,	O
George	O
Hotz	O
had	O
successfully	O
jailbroke	O
the	O
PlayStation	B-Operating_System
3	I-Operating_System
firmware	B-Application
.	O
</s>
<s>
On	O
April	O
20	O
,	O
2011	O
,	O
Sony	O
acknowledged	O
on	O
the	O
official	O
PlayStation	O
Blog	O
that	O
it	O
was	O
"	O
aware	O
certain	O
functions	O
of	O
the	O
PlayStation	B-Device
Network	I-Device
"	O
were	O
down	O
.	O
</s>
<s>
Upon	O
attempting	O
to	O
sign	O
in	O
via	O
the	O
PlayStation	B-Operating_System
3	I-Operating_System
,	O
users	O
received	O
a	O
message	O
indicating	O
that	O
the	O
network	O
was	O
"	O
undergoing	O
maintenance	O
"	O
.	O
</s>
<s>
The	O
company	O
later	O
announced	O
an	O
"	O
external	O
intrusion	O
"	O
had	O
affected	O
the	O
PlayStation	B-Device
Network	I-Device
and	O
Qriocity	O
services	O
.	O
</s>
<s>
On	O
April	O
20	O
,	O
Sony	O
suspended	O
all	O
PlayStation	B-Device
Network	I-Device
and	O
Qriocity	O
services	O
worldwide	O
.	O
</s>
<s>
However	O
,	O
the	O
next	O
day	O
Sony	O
stated	O
that	O
there	O
was	O
a	O
"	O
clear	O
path	O
to	O
have	O
PlayStation	B-Device
Network	I-Device
and	O
Qriocity	O
systems	O
back	O
online	O
"	O
,	O
with	O
some	O
services	O
expected	O
to	O
be	O
restored	O
within	O
a	O
week	O
.	O
</s>
<s>
The	O
company	O
also	O
confirmed	O
that	O
some	O
PSN	B-Device
and	O
Qriocity	O
services	O
would	O
be	O
available	O
during	O
the	O
first	O
week	O
of	O
May	O
.	O
</s>
<s>
In	O
the	O
letter	O
Sony	O
announced	O
that	O
they	O
would	O
be	O
providing	O
Identity	O
Theft	O
insurance	O
policies	O
in	O
the	O
amount	O
of	O
US$1	O
million	O
per	O
user	O
of	O
the	O
PlayStation	B-Device
Network	I-Device
and	O
Qriocity	O
services	O
,	O
despite	O
no	O
reports	O
of	O
credit	O
card	O
fraud	O
being	O
indicated	O
.	O
</s>
<s>
On	O
May	O
6	O
Sony	O
stated	O
they	O
had	O
begun	O
"	O
final	O
stages	O
of	O
internal	O
testing	O
"	O
for	O
the	O
PlayStation	B-Device
Network	I-Device
,	O
which	O
had	O
been	O
rebuilt	O
.	O
</s>
<s>
SOE	O
confirmed	O
on	O
their	O
Twitter	B-Application
account	I-Application
that	O
their	O
games	O
would	O
not	O
be	O
available	O
until	O
some	O
time	O
after	O
the	O
weekend	O
.	O
</s>
<s>
These	O
services	O
included	O
:	O
sign-in	O
for	O
PSN	B-Device
and	O
Qriocity	O
services	O
(	O
including	O
password	O
resetting	O
)	O
,	O
online	O
game-play	O
on	O
PS3	B-Operating_System
and	O
PSP	B-Operating_System
,	O
playback	O
of	O
rental	O
video	O
content	O
,	O
Music	O
Unlimited	O
service	O
(	O
PS3	B-Operating_System
and	O
PC	O
)	O
,	O
access	O
to	O
third	O
party	O
services	O
(	O
such	O
as	O
Netflix	O
,	O
Hulu	B-Application
,	O
Vudu	O
and	O
MLB.tv	O
)	O
,	O
friends	O
list	O
,	O
chat	O
functionality	O
and	O
PlayStation	O
Home	O
.	O
</s>
<s>
The	O
actions	O
came	O
with	O
a	O
firmware	B-Application
update	O
for	O
the	B-Operating_System
PS3	I-Operating_System
,	O
version	O
3.61	O
.	O
</s>
<s>
Sign-in	O
using	O
PSN	B-Device
details	O
to	O
various	O
other	O
Sony	O
websites	O
was	O
also	O
disabled	O
,	O
but	O
console	O
sign-ins	O
were	O
not	O
affected	O
.	O
</s>
<s>
On	O
April	O
26	O
,	O
2011	O
Sony	O
explained	O
on	O
the	O
PlayStation	O
Blog	O
why	O
it	O
took	O
so	O
long	O
to	O
inform	O
PSN	B-Device
users	O
of	O
the	O
data	O
theft	O
:	O
</s>
<s>
On	O
May	O
3	O
Sony	O
Computer	O
Entertainment	O
CEO	O
Kazuo	O
Hirai	O
reiterated	O
this	O
and	O
said	O
the	O
"	O
external	O
intrusion	O
"	O
which	O
had	O
caused	O
them	O
to	O
shut	O
down	O
the	O
PlayStation	B-Device
Network	I-Device
constituted	O
a	O
"	O
criminal	O
cyber	O
attack	O
"	O
.	O
</s>
<s>
While	O
most	O
games	O
remained	O
playable	O
in	O
their	O
offline	O
modes	O
,	O
the	O
PlayStation	B-Operating_System
3	I-Operating_System
was	O
unable	O
to	O
play	O
certain	O
Capcom	O
titles	O
in	O
any	O
form	O
.	O
</s>
<s>
Streaming	O
video	O
providers	O
throughout	O
different	O
regions	O
such	O
as	O
Hulu	B-Application
,	O
Vudu	O
,	O
Netflix	O
and	O
LoveFilm	O
displayed	O
the	O
same	O
maintenance	O
message	O
.	O
</s>
<s>
On	O
April	O
26	O
,	O
nearly	O
a	O
week	O
after	O
the	O
outage	O
,	O
Sony	O
confirmed	O
that	O
it	O
"	O
cannot	O
rule	O
out	O
the	O
possibility	O
"	O
that	O
personally	O
identifiable	O
information	O
such	O
as	O
PlayStation	B-Device
Network	I-Device
account	O
username	O
,	O
password	O
,	O
home	O
address	O
,	O
and	O
email	O
address	O
had	O
been	O
compromised	O
.	O
</s>
<s>
On	O
May	O
3	O
Sony	O
stated	O
in	O
a	O
press	O
release	O
that	O
there	O
may	O
be	O
a	O
correlation	O
between	O
the	O
attack	O
that	O
had	O
occurred	O
on	O
April	O
16	O
towards	O
the	O
PlayStation	B-Device
Network	I-Device
and	O
one	O
that	O
compromised	O
Sony	O
Online	O
Entertainment	O
on	O
May	O
2	O
.	O
</s>
<s>
The	O
attack	O
resulted	O
in	O
the	O
suspension	O
of	O
SOE	O
servers	O
and	O
Facebook	B-Application
games	O
.	O
</s>
<s>
SOE	O
granted	O
30	O
days	O
of	O
free	O
time	O
,	O
plus	O
one	O
day	O
for	O
each	O
day	O
the	O
server	O
was	O
down	O
,	O
to	O
users	O
of	O
Clone	B-Protocol
Wars	I-Protocol
Adventures	I-Protocol
,	O
DC	B-Protocol
Universe	I-Protocol
Online	I-Protocol
,	O
EverQuest	B-Protocol
,	O
EverQuest	B-Protocol
II	I-Protocol
,	O
EverQuest	B-Protocol
Online	I-Protocol
Adventures	I-Protocol
,	O
Free	B-Protocol
Realms	I-Protocol
,	O
Pirates	B-Protocol
of	I-Protocol
the	I-Protocol
Burning	I-Protocol
Sea	I-Protocol
,	O
PlanetSide	O
,	O
Poxnora	B-Application
,	O
Star	B-Application
Wars	I-Application
Galaxies	I-Application
and	O
Vanguard	B-Protocol
:	I-Protocol
Saga	I-Protocol
of	I-Protocol
Heroes	I-Protocol
,	O
as	O
well	O
as	O
other	O
forms	O
of	O
compensation	O
for	O
all	O
other	O
Sony	O
Online	O
games	O
.	O
</s>
<s>
Sony	O
hosted	O
special	O
events	O
after	O
the	O
PlayStation	B-Device
Network	I-Device
returned	O
to	O
service	O
.	O
</s>
<s>
Sony	O
stated	O
that	O
they	O
had	O
plans	O
for	O
PS3	B-Operating_System
versions	O
of	O
DC	B-Protocol
Universe	I-Protocol
Online	I-Protocol
and	O
Free	B-Protocol
Realms	I-Protocol
to	O
help	O
alleviate	O
some	O
of	O
their	O
losses	O
.	O
</s>
<s>
As	O
well	O
as	O
"	O
selected	O
PlayStation	O
entertainment	O
content	O
"	O
the	O
program	O
promised	O
to	O
include	O
30	O
days	O
free	O
membership	O
of	O
PlayStation	O
Plus	O
for	O
all	O
PSN	B-Device
members	O
,	O
while	O
existing	O
PlayStation	O
Plus	O
members	O
received	O
an	O
additional	O
30	O
days	O
on	O
their	O
subscription	O
.	O
</s>
<s>
Hulu	B-Application
compensated	O
PlayStation	B-Operating_System
3	I-Operating_System
users	O
for	O
the	O
inability	O
to	O
use	O
their	O
service	O
during	O
the	O
outage	O
by	O
offering	O
one	O
week	O
of	O
free	O
service	O
to	O
Hulu	B-Application
Plus	O
members	O
.	O
</s>
<s>
On	O
May	O
16	O
,	O
2011	O
,	O
Sony	O
announced	O
that	O
two	O
PlayStation	B-Operating_System
3	I-Operating_System
games	O
and	O
two	O
PSP	B-Operating_System
games	O
would	O
be	O
offered	O
for	O
free	O
from	O
lists	O
of	O
five	O
and	O
four	O
,	O
respectively	O
.	O
</s>
<s>
5	O
PSP	B-Operating_System
games	O
are	O
offered	O
in	O
the	O
Japanese	O
market	O
.	O
</s>
<s>
+	O
PS3	B-Operating_System
games	O
available	O
by	O
region	O
Game	O
North	O
America	O
Europe	O
(	O
non-Germany	O
)	O
Germany	O
Asia	O
Japan	O
Wipeout	B-Application
HD/Fury	I-Application
LittleBigPlanet	B-Application
InFamous	B-Application
Dead	B-Application
Nation	I-Application
Super	B-Application
Stardust	I-Application
HD	I-Application
Ratchet	B-Application
&	I-Application
Clank	I-Application
:	I-Application
Quest	I-Application
for	I-Application
Booty	I-Application
Hustle	B-Application
Kings	I-Application
The	B-Device
Last	I-Device
Guy	I-Device
Trashbox	O
Come	O
on	O
,	O
LocoRoco	B-Application
!!	O
</s>
<s>
+	O
PSP	B-Operating_System
games	O
available	O
by	O
region	O
Game	O
North	O
America	O
Europe	O
(	O
non-Germany	O
)	O
Germany	O
Asia	O
Japan	O
LittleBigPlanet	B-Application
ModNation	B-Application
Racers	I-Application
Pursuit	B-Device
Force	I-Device
Killzone	B-Application
Liberation	I-Application
Everybody	B-Application
's	I-Application
Golf	I-Application
2	I-Application
Buzz	B-Application
Junior	I-Application
Jungle	I-Application
Party	I-Application
Everybody	O
's	O
Stress	O
Buster	O
Locoroco	B-Application
Midnight	I-Application
Carnival	I-Application
Patapon	B-Application
2	I-Application
What	B-Application
Did	I-Application
I	I-Application
Do	I-Application
to	I-Application
Deserve	I-Application
This	I-Application
,	I-Application
My	I-Application
Lord	I-Application
?	I-Application
</s>
<s>
Version	O
of	O
Killzone	B-Application
Liberation	I-Application
offered	O
does	O
not	O
offer	O
online	O
gameplay	O
functionality	O
.	O
</s>
<s>
A	O
lawsuit	O
was	O
posted	O
on	O
April	O
27	O
by	O
Kristopher	O
Johns	O
from	O
Birmingham	O
,	O
Alabama	O
on	O
behalf	O
of	O
all	O
PlayStation	O
users	O
alleging	O
Sony	O
"	O
failed	O
to	O
encrypt	O
data	O
and	O
establish	O
adequate	O
firewalls	O
to	O
handle	O
a	O
server	O
intrusion	O
contingency	O
,	O
failed	O
to	O
provide	O
prompt	O
and	O
adequate	O
warnings	O
of	O
security	O
breaches	O
,	O
and	O
unreasonably	O
delayed	O
in	O
bringing	O
the	O
PSN	B-Device
service	O
back	O
online.	O
"	O
</s>
<s>
In	O
October	O
2012	O
a	O
California	O
judge	O
dismissed	O
a	O
lawsuit	O
against	O
Sony	O
over	O
the	O
PSN	B-Device
security	O
breach	O
,	O
ruling	O
that	O
Sony	O
had	O
not	O
violated	O
California	O
's	O
consumer-protection	O
laws	O
,	O
citing	O
"	O
there	O
is	O
no	O
such	O
thing	O
as	O
perfect	O
security	O
"	O
.	O
</s>
<s>
In	O
2013	O
United	O
Kingdom	O
Information	O
Commissioner	O
's	O
Office	O
charged	O
Sony	O
with	O
a	O
£	O
250,000	O
penalty	O
for	O
putting	O
a	O
large	O
amount	O
of	O
personal	O
and	O
financial	O
data	O
of	O
PSN	B-Device
clients	O
at	O
risk	O
.	O
</s>
<s>
On	O
May	O
5	O
,	O
a	O
letter	O
from	O
Sony	O
Corporation	O
of	O
America	O
CEO	O
and	O
President	O
Sir	O
Howard	O
Stringer	O
emphasized	O
that	O
there	O
had	O
been	O
no	O
evidence	O
of	O
credit	O
card	O
fraud	O
and	O
that	O
a	O
$1	O
million	O
identity	O
theft	O
insurance	O
policy	O
would	O
be	O
available	O
to	O
PSN	B-Device
and	O
Qriocity	O
users	O
:	O
</s>
<s>
It	O
has	O
been	O
suggested	O
that	O
a	O
change	O
to	O
the	O
PSN	B-Device
terms	O
and	O
conditions	O
announced	O
on	O
September	O
15	O
,	O
2011	O
,	O
was	O
motivated	O
by	O
the	O
large	O
damages	O
being	O
claimed	O
by	O
class	O
action	O
suits	O
against	O
Sony	O
,	O
in	O
an	O
effort	O
to	O
minimise	O
the	O
company	O
's	O
losses	O
.	O
</s>
<s>
Sony	O
guaranteed	O
that	O
a	O
court	O
of	O
law	O
in	O
the	O
respective	O
country	O
,	O
in	O
this	O
case	O
the	O
US	O
,	O
would	O
hold	O
jurisdiction	O
in	O
regards	O
to	O
any	O
rules	O
or	O
changes	O
in	O
the	O
Sony	B-Device
PSN	I-Device
ToS	O
:	O
</s>
