How can I rate it? I am missing 14 pieces of hardware for it! Emailed the company two days ago; no response. Called the customer care number on the instruction page AND website. The two times someone answered over a period of three days and probably ten tries, she said it was not the number and she wasn't with JAKA Holdings, Inc. Funny, I double checked my phone log against the printout and they matched.HELP! I don't want to return the SquirrelStopper, I just want to be able to put it together and up!