I have owned about 4 now, got it for Christmas. Fossil keeps replacing them. They just all stop working, at all, wont turn on. This last time, they sent me a shipping envelope, I sent it back, they lost track that my case even existed! After convincing them that they really did have my watch, the agreed to replace the watch. It never showed up, I called, they said they were out of the black strap, but would go to the warehouse and get one by hand. Never showed up, called again, then they shipped it. They even gave me the latest model, but, it arrived dead, will not turn on. I'm calling them today.MSN said after I get my watch back, they would credit my down time. The person there agreed that Fossil watches are very problematic.I wish MSN would put some pressure on them to make their products reliable. I'm paying them for the data service.I guess the technology is not really there yet with this product, or Fossil can't make this watch actually work.