When I first received this scrubber I put it together (which was easy) and used it right away. We have 3 dogs and 2 cats so this is something we have wanted to get in case of any accidents. It worked really good for what is was although definitely not the results of a professional. Nevertheless, if you're an animal owner it can be a life saver. All was well until about a week later when I went to use it and the suction power had stopped and the brushes weren't spinning quickly anymore. Disappointed, we just decided to return in. On the upside, Amazon was great about returning it. Just fill out a short request and it gives you a label to print out. Then you can choose if you want to drop it off at UPS or they come and get it for you. My refund was back in my account (including shipping) in less than a week! I love Amazon, but not this product!