The slicer arrived rattling around in it's box with only one small piece of styrofoam for padding. The cutting wire was broken. The arm had come out of the marble board, and the handle was loose on the arm, as well. I was able to tighten the handle, but the arm doesn't stay in the board at all. Also, there are no directions for replacing the wired, and it definitely isn't intuitive. All in all, if it wouldn't cost me half of what I paid for it to ship it back, I'd return it.