[System] You are a VTEX documentation expert. You provide accurate, detailed information about VTEX platform, APIs, apps, and Store Framework development.

[User] Explain troubleshooting my store does not reflect the overrides i created in VTEX.

[Assistant]
Documentation

[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)

[GuidesLearn how to use our APIs and extend the VTEX platform.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/guides)

[API ReferenceExplore detailed information about our endpoints.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/api-reference)

[App DevelopmentLearn how to build cloud-based apps and integrations.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/app-development)

[Storefront DevelopmentExpress your brand identity creating unique storefronts.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/storefront-development)

[VTEX IO AppsFind pre-built solutions to grow your business.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/vtex-io-apps)

[TroubleshootingFind practical solutions to common development issues.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting)

[Release NotesStay up to date with our latest releases and bug fixes.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/updates/release-notes)

Troubleshooting

API

---

Development

[I am getting 500 errors in VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-am-getting-500-errors-in-vtex-io-cli)

[I am getting errors with my service configuration app](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-am-getting-errors-with-my-service-configuration-app)

[Issues during extending the FastStore API schema](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/issues-during-extending-the-faststore-api-schema)

[I can’t access the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/unable-to-access-headless-cms)

[I can’t install the Headless CMS plugins in my account](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-install-the-headless-cms-plugins-in-my-account)

[I can't install VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-install-vtex-io-cli)

[I can’t integrate my external Search Provider](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-integrate-my-external-search-provider)

[My multi-language store is not functioning in the development workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-multi-language-store-is-not-working-in-the-development-workspace)

[My store catalog does not display the price range filter](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-catalog-does-not-show-the-price-range-filter)

[My pages are taking too long to be published on Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-pages-are-taking-too-long-to-be-published-on-headless-cms)

[My store does not reflect the overrides I created](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created)

[Modal Layout closes when I click a SKU](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/modal-layout-closes-when-i-click-a-sku)

[The Price in the shelf or in the search results is different from the product page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/the-price-in-the-shelf-or-in-the-search-results-is-different-from-the-product-page)

[The promotion highlight flag does not appear on the product](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/the-promotion-highlight-flag-does-not-appear-on-the-product)

[vtex release CLI command returns an EBADF message](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/vtex-release-cli-command-returns-ebadf-message)

[I can't create a new workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-create-a-new-workspace)

[I can't install an app with a major other than 0.x](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-install-an-app-with-a-major-other-than-0x)

[I don't see my Store Theme changes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-dont-see-my-store-theme-changes)

---

Store performance

---

[Guides](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/guides)

[API Reference](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/api-reference)

[App Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/app-development)

[Storefront Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/storefront-development)

[VTEX IO Apps](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/vtex-io-apps)

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting)

---

[Release Notes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/updates/release-notes)

Troubleshooting

API

---

Development

[I am getting 500 errors in VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-am-getting-500-errors-in-vtex-io-cli)

[I am getting errors with my service configuration app](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-am-getting-errors-with-my-service-configuration-app)

[Issues during extending the FastStore API schema](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/issues-during-extending-the-faststore-api-schema)

[I can’t access the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/unable-to-access-headless-cms)

[I can’t install the Headless CMS plugins in my account](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-install-the-headless-cms-plugins-in-my-account)

[I can't install VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-install-vtex-io-cli)

[I can’t integrate my external Search Provider](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-integrate-my-external-search-provider)

[My multi-language store is not functioning in the development workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-multi-language-store-is-not-working-in-the-development-workspace)

[My store catalog does not display the price range filter](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-catalog-does-not-show-the-price-range-filter)

[My pages are taking too long to be published on Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-pages-are-taking-too-long-to-be-published-on-headless-cms)

[My store does not reflect the overrides I created](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created)

[Modal Layout closes when I click a SKU](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/modal-layout-closes-when-i-click-a-sku)

[The Price in the shelf or in the search results is different from the product page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/the-price-in-the-shelf-or-in-the-search-results-is-different-from-the-product-page)

[The promotion highlight flag does not appear on the product](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/the-promotion-highlight-flag-does-not-appear-on-the-product)

[vtex release CLI command returns an EBADF message](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/vtex-release-cli-command-returns-ebadf-message)

[I can't create a new workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-create-a-new-workspace)

[I can't install an app with a major other than 0.x](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-cant-install-an-app-with-a-major-other-than-0x)

[I don't see my Store Theme changes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/i-dont-see-my-store-theme-changes)

---

Store performance

---

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting)

Development

My store does not reflect the overrides I created

During the Section overriding process, you can experience issues such as overridden components not appearing or not behaving as expected.

[Section override](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-overview) is a feature for customizing and creating new components for your FastStore storefront. However, you may encounter situations where the overridden components don't appear or function as intended.

Below are various troubleshooting checks and instructions you can use to solve your store's issue:

| Issue                                                    | Troubleshooting instructions                                                                     |
| -------------------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| Overrides fail to display in your store.                 | [Check the getOverriddenSection function](#checking-the-getoverriddensection-function).          |
| The custom section is not available in the Headless CMS. | [Add the section’s schema in the Headless CMS](#adding-the-sections-schema-in-the-headless-cms). |
| Overrides are not reflected in the Headless CMS.         | [Remove default props](#removing-default-props).                                                 |
| Styles are not being applied to the component.           | [Check custom section class names](#checking-custom-section-class-names).                        |

## Solution

To understand and correct each error, see the solutions below:

### Checking the `getOverriddenSection` function

If you encounter an error message mentioning a missing function named `getOverriddenSection`, it means you need to import it into your code.

This function is important for displaying product overrides within your store, allowing you to customize specific product page sections. Follow the steps below to import the function to your project:

1. Open the file where you are overriding the section, for example, `ProductDetailsWithCustomButton.tsx`.
2. At the top of the file, import the `getOverridenSetion` function:
`1
 import { getOverriddenSection } from '@faststore/core';
`
Here's an example of how to use `getOverriddenSection` in your `ProductDetailsWithCustomButton.tsx` file:
`1
import { ProductDetailsSection, getOverriddenSection } from '@faststore/core'
2

3
const ProductDetailsWithCustomButton = getOverriddenSection({
4
Section: ProductDetailsSection,
5
components: {
6
 BuyButton: { Component: CustomBuyButton },
7
},
8
})
`
3. Run `yarn dev` to sync your changes with your development environment.

### Adding the section’s schema in the Headless CMS

If you can't see the changes in the Headless CMS after [overriding a prop](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-component-props) or a [section](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-native-component), this may be due to a missing schema. The Headless CMS will not display your custom section without one.

1. [Add the schema](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-syncing-components-with-the-headless-cms) for the new section to the Headless CMS.
2. Replace the native section with your custom one. For detailed instructions, see the guide [Syncing components with the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-syncing-components-with-the-headless-cms).

### Removing default props

If the changes you made after [overriding a prop](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-component-props) are not being reflected or not behaving as expected, this could be due to default prop definitions taking precedence. In this case, default props definitions may override yours when adding the section to the Headless CMS. Props changed via the Headless CMS take precedence over those defined in code through overrides. This can lead to confusion when you try to set a different default value in your code.

Consider removing default values to ensure your overrides work.

1. Identify the property you want to modify.
2. Check if the property has a default value set in the Admin.
3. If the property has a default value set in the Admin, open the `sections.json` file in your store code and find the property you want to change.
4. Remove the default value from your code.
5. Run `yarn cms sync` to sync the changes.

### Checking custom section class names

If the style you created is not being applied, make sure that the `className` added to the section matches the one declared in the stylesheet. For instance, if you declared `className: styles.simpleAlert` in the section, ensure that the corresponding style declaration in the stylesheet is `.simpleAlert`.

For more information, see the [Override section styles](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/overrides-section-styles) article.

Contributors

2

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F67270558%3Fv%3D4%26w=64%26q=75)](https://github.com/mariana-caetano)

Was this helpful?

Yes

No

[Suggest Edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/troubleshooting/development/my-store-does-not-reflect-the-overrides-i-created.md)

[My pages are taking too long to be published on Headless CMS« Previous](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-pages-are-taking-too-long-to-be-published-on-headless-cms)[Modal Layout closes when I click a SKUNext »](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/modal-layout-closes-when-i-click-a-sku)

Contributors

2

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F67270558%3Fv%3D4%26w=64%26q=75)](https://github.com/mariana-caetano)

ON THIS PAGE

[Solution](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23solution)

[Checking the getOverriddenSection function](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23checking-the-getoverriddensection-function)[Adding the section’s schema in the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23adding-the-sections-schema-in-the-headless-cms)[Removing default props](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23removing-default-props)[Checking custom section class names](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23checking-custom-section-class-names)

Was this helpful?

 Send feedback

[Suggest edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/troubleshooting/development/my-store-does-not-reflect-the-overrides-i-created.md)

Copy page

On this page

ON THIS PAGE

[Solution](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23solution)

[Checking the getOverriddenSection function](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23checking-the-getoverriddensection-function)[Adding the section’s schema in the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23adding-the-sections-schema-in-the-headless-cms)[Removing default props](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23removing-default-props)[Checking custom section class names](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created%23checking-custom-section-class-names)

On this page

[Github](https://read.calvincode.net/reader?url=https://github.com/vtex-apps)[Help Center](https://read.calvincode.net/reader?url=https://help.vtex.com/)[Community](https://read.calvincode.net/reader?url=https://community.vtex.com/?%5Fga=2.198523433.743584735.1647618303-1974737580.1645714642)[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)


[System] You are a VTEX documentation expert. You provide accurate, detailed information about VTEX platform, APIs, apps, and Store Framework development.

[User] Explain troubleshooting my store is slow or unavailable in VTEX.

[Assistant]
Documentation

[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)

[GuidesLearn how to use our APIs and extend the VTEX platform.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/guides)

[API ReferenceExplore detailed information about our endpoints.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/api-reference)

[App DevelopmentLearn how to build cloud-based apps and integrations.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/app-development)

[Storefront DevelopmentExpress your brand identity creating unique storefronts.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/storefront-development)

[VTEX IO AppsFind pre-built solutions to grow your business.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/vtex-io-apps)

[TroubleshootingFind practical solutions to common development issues.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting)

[Release NotesStay up to date with our latest releases and bug fixes.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/updates/release-notes)

Troubleshooting

API

---

Development

---

Store performance

[I can't complete a purchase on a FastStore website](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/i-cant-complete-a-purchase-on-a-faststore-website)

[My store is slow or unavailable](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable)

[Google Analytics 4 is tracking inconsistent data from my store](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/google-analytics-4-is-tracking-inconsistent-data-from-my-store)

[UTMs are not being applied to the cart at Checkout](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/utms-are-not-being-applied-to-the-cart-at-checkout)

[My routes are not behaving as expected](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-routes-are-not-behaving-as-expected)

[My store is presenting price inconsistencies](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-presenting-price-inconsistencies)

[My store translation is not behaving as expected](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-translation-is-not-behaving-as-expected)

---

[Guides](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/guides)

[API Reference](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/api-reference)

[App Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/app-development)

[Storefront Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/storefront-development)

[VTEX IO Apps](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/vtex-io-apps)

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting)

---

[Release Notes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/updates/release-notes)

Troubleshooting

API

---

Development

---

Store performance

[I can't complete a purchase on a FastStore website](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/i-cant-complete-a-purchase-on-a-faststore-website)

[My store is slow or unavailable](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable)

[Google Analytics 4 is tracking inconsistent data from my store](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/google-analytics-4-is-tracking-inconsistent-data-from-my-store)

[UTMs are not being applied to the cart at Checkout](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/utms-are-not-being-applied-to-the-cart-at-checkout)

[My routes are not behaving as expected](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-routes-are-not-behaving-as-expected)

[My store is presenting price inconsistencies](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-presenting-price-inconsistencies)

[My store translation is not behaving as expected](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-translation-is-not-behaving-as-expected)

---

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting)

Store performance

My store is slow or unavailable

If you are experiencing slow or non-functional operations in your store, there could be several underlying reasons.

Keywords: performance | platform status | slow | unavailable | platform issues

If you are experiencing issues with your store, it is important to first determine whether the problem is that the store is unavailable or operating slowly. Identifying the specific issue will help you address it more effectively:

| Issue                    | Description                                                                                | Solutions                                                                                |
| ------------------------ | ----------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Store is unavailable** | The store stopped functioning or had a go-live failure.                                         | 1\. [Checking VTEX Status page](#checking-vtex-status-page)2\. [Checking your connection](#checking-your-connection)3\. [Verifying DNS configuration](#if-the-store-is-unavailable-verifying-dns-configuration)4\. [Checking your storefront code and settings](#checking-your-storefront-code-and-settings)                       |
| **Store is slow**        | Shopping operations work, but slowly. It takes longer than expected to load or perform actions. | 1\. [Checking VTEX Status page](#checking-vtex-status-page)2\. [Checking your connection](#checking-your-connection) 3\. [Reviewing customizations and integrations](#if-the-store-is-slow-reviewing-customizations-and-integrations)4\. [Checking your storefront code and settings](#checking-your-storefront-code-and-settings) |

Once you identify whether your store is unavailable or slow, follow the listed troubleshooting steps to solve the issue.

## Solutions

Below are various troubleshooting checks and instructions you can use to solve your store's issue.

### Checking VTEX Status page

Refer to the [VTEX status page](https://read.calvincode.net/reader?url=https://status.vtex.com) to check if the platform is undergoing some instability. If the status page indicates that the platform is functioning normally, move on to the next solutions.

> When you initially check the status page, there may be unreported instabilities, especially if it is a recent incident. Therefore, it is recommended that you periodically monitor the status page while following the troubleshooting steps provided.

### Checking your connection

Verify your internet connection by visiting other websites to ensure it is functioning properly. Alternatively, attempt to access your store using a different internet connection.

If the issues persist, refer to the recommendations below based on the issue you are experiencing.

### If the store is unavailable: Verifying DNS configuration

If your store had a go-live failure or was functioning normally and then stopped, see the topics below.

| Topic                       | Required action                                                                                |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Account in production**   | Your account must be set to production. Otherwise, it will not be live. See this article for instructions on how to [put your account into production](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/7wFsbWgN4rnZsbjhv8IItX%23putting-your-account-into-production).                                                                                |
| **CDN domain registration** | If you have registered your store's domain with the same CDN provider that VTEX uses (Cloudfront), it may cause issues with CDN provisioning and result in a go-live failure. To avoid this, please refer to the go-live guide for instructions on how to resolve any conflicts related to [CDN domain registration](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/7wFsbWgN4rnZsbjhv8IItX%23checking-domain-in-cdns).                                                                                |
| **CNAME Type A pointing**   | Your DNS pointing must be of the type CNAME. There can not be any type A pointing coexisting with the CNAME, otherwise your go-live will most likely fail. Learn more about how to [set up DNS pointing to VTEX](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/12bQlMbJ68Ot0LIaO6Btkj%23setting-up-dns-pointing).                                                                                |
| **SSL certificate**         | If your store failed to go-live after you [notified DNS pointing](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/12bQlMbJ68Ot0LIaO6Btkj%23notifying-the-pointing), it may be that there was a failure to generate your SSL certificate. Refer to this guide to learn how to identify this issue and what to do in case of problems after [DNS pointing notification](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/12bQlMbJ68Ot0LIaO6Btkj%23notifying-the-pointing)                                                                                |
| **DNS provider settings**   | If you have not configured your DNS provider settings properly, VTEX may not be able to generate the SSL certificate, leading to store unavailability. See this guide on how to [Set up DNS pointing to VTEX](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/12bQlMbJ68Ot0LIaO6Btkj) and double check your DNS provider settings.                                                                                |
| **DNS propagation**         | DNS propagation may take up to 48 hours after [DNS pointing](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/12bQlMbJ68Ot0LIaO6Btkj%23setting-up-dns-pointing). The length of this period depends on the Time To Live (TTL) you configured in your DNS provider. If you are within this timeframe, the store may not be accessible yet. Please be patient and allow sufficient time for DNS propagation to complete.                                                                                |
| **DNS pointing deadline**   | Once you register your domain in VTEX, you have up to seven days to set up DNS pointing. If you miss this deadline, you must [register your domain in VTEX](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/7sM5IMx02zaHvAFTm0OxiJ%23registering-the-domain-on-vtex) again. See the [go-live guide](https://read.calvincode.net/reader?url=https://help.vtex.com/tracks/go-live-your-store--4Ns5FxIiksmjsdX2yOTduM/1iP90RcJvlrfQhnlxM54wo) to learn details about this process.                                                                                |
| **Cloudflare proxy**        | If [Cloudflare](https://read.calvincode.net/reader?url=https://www.cloudflare.com/) is your DNS provider, their native proxy can interfere with the SSL certificate, causing your store to go down. If this is your case, learn [how to disable the Cloudflare proxy](https://read.calvincode.net/reader?url=https://help.vtex.com/en/tutorial/disable-cloudflare-proxy--75QqsXAqR7NdkRc1GZPiXb).                                                                                |
| **Reverse proxy**           | [Reverse proxy](https://read.calvincode.net/reader?url=https://help.vtex.com/en/tutorial/how-to-insert-a-reverse-proxy-in-front-of-vtex-services--4PFWsfRAKviNVPf1bYdiir) malfunction can cause store availability issues. When you use a reverse proxy, you give up the optimized edge service managed by VTEX and are responsible for the site's actual provisioning, which is tasked with the settings, monitoring and feature management such as header forwarding, cookies and cache management.If this is your case, you can see this article on [How to insert a reverse proxy in front of VTEX services](https://read.calvincode.net/reader?url=https://help.vtex.com/en/tutorial/how-to-insert-a-reverse-proxy-in-front-of-vtex-services--4PFWsfRAKviNVPf1bYdiir) and follow up with your infrastructure team or provider to learn if this is the cause of your problem.❗ **VTEX does not recommend using reverse proxies.** |

If the issue persists, you can find additional troubleshooting steps below for [Checking your storefront code and settings](#checking-your-storefront-code-and-settings).

### If the store is slow: Reviewing customizations and integrations

The VTEX platform is designed to be multi-tenant and autoscalable, which means the platform can handle several merchants' needs simultaneously without impacting individual store performance.

To maintain the platform's overall health, VTEX may occasionally throttle unintentionally abusive requests. Therefore, if you notice slow performance, it is recommended to review your storefront code customizations and composable integrations.

Ensure that these elements are not generating excessive requests to VTEX, as this can lead to throttling issues or bottlenecks for your store. By optimizing your requests and ensuring they are within acceptable limits, you can improve the overall performance of your store while ensuring compliance with VTEX's request throttling mechanisms.

If the issue persists, you can find additional troubleshooting steps below for [Checking your storefront code and settings](#checking-your-storefront-code-and-settings).

### Checking your storefront code and settings

Depending on your selected storefront development solution, there are additional steps for troubleshooting a slow or unavailable store.

#### Store Framework

If your store uses [Store Framework](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-io-documentation-what-is-vtex-store-framework) and the topics above have not helped you, see the instructions below.

* **Edition App compatibility:**
If your [go-live](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-io-documentation-go-live) or [storefront migration](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-io-documentation-migrating-storefront-from-legacy-to-io) has failed, it may be a good idea to check if you have the correct [account edition](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-io-documentation-go-live%23account-edition).
* **Store Framework performance optimization:**
If your store is slow, check this [performance optimization guide](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-io-documentation-best-practices-for-optimizing-performance) and implement the recommended settings.

#### FastStore

If your store uses [FastStore](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/docs-what-is-faststore) and the topics above have not helped you, see the instructions below.

* **Publishing failures**
See this guide on [Debugging Releases and VTEX Headless CMS publishing errors](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-pages-are-taking-too-long-to-be-published-on-headless-cms).
* **Lighthouse tests**
[Lighthouse](https://read.calvincode.net/reader?url=https://developer.chrome.com/docs/lighthouse/overview) is an open-source tool that helps developers assess website performance. FastStore projects run automatic Lighthouse tests with every pull request. You need to consider the results of these automatic tests to identify and mitigate any performance issues before they impact your store in production.
> Learn more about [using Lighthouse in your FastStore project](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/1-onboarding-dashboard%23lighthouse-scores).
* **Data fetching**
Data fetching can negatively impact your storefront's performance if not done correctly on FastStore. See the [Best practices for fetching data on your storefront](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/api-extensions-overview%23best-practices-for-fetching-data) and make sure they are implemented.
* **Third-party scripts**
[Third-party scripts](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/project-structure-handling-third-party-scripts) on FastStore may also cause your site to be slow. See this article to learn [how to handle the impact of third-party scripts](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/faststore/project-structure-handling-third-party-scripts) on your FastStore project.

Contributors

3

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F77292838%3Fv%3D4%26w=64%26q=75)](https://github.com/julia-rabello)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F67270558%3Fv%3D4%26w=64%26q=75)](https://github.com/mariana-caetano)

Was this helpful?

Yes

No

[Suggest Edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/troubleshooting/store-performance/my-store-is-slow-or-unavailable.md)

[I can't complete a purchase on a FastStore website« Previous](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/i-cant-complete-a-purchase-on-a-faststore-website)[Google Analytics 4 is tracking inconsistent data from my storeNext »](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/google-analytics-4-is-tracking-inconsistent-data-from-my-store)

Contributors

3

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F77292838%3Fv%3D4%26w=64%26q=75)](https://github.com/julia-rabello)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F67270558%3Fv%3D4%26w=64%26q=75)](https://github.com/mariana-caetano)

ON THIS PAGE

[Solutions](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23solutions)

[Checking VTEX Status page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23checking-vtex-status-page)[Checking your connection](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23checking-your-connection)[If the store is unavailable: Verifying DNS configuration](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23if-the-store-is-unavailable-verifying-dns-configuration)[If the store is slow: Reviewing customizations and integrations](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23if-the-store-is-slow-reviewing-customizations-and-integrations)[Checking your storefront code and settings](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23checking-your-storefront-code-and-settings)

Was this helpful?

 Send feedback

[Suggest edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/troubleshooting/store-performance/my-store-is-slow-or-unavailable.md)

Copy page

On this page

ON THIS PAGE

[Solutions](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23solutions)

[Checking VTEX Status page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23checking-vtex-status-page)[Checking your connection](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23checking-your-connection)[If the store is unavailable: Verifying DNS configuration](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23if-the-store-is-unavailable-verifying-dns-configuration)[If the store is slow: Reviewing customizations and integrations](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23if-the-store-is-slow-reviewing-customizations-and-integrations)[Checking your storefront code and settings](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/my-store-is-slow-or-unavailable/docs/troubleshooting/my-store-is-slow-or-unavailable%23checking-your-storefront-code-and-settings)

On this page

[Github](https://read.calvincode.net/reader?url=https://github.com/vtex-apps)[Help Center](https://read.calvincode.net/reader?url=https://help.vtex.com/)[Community](https://read.calvincode.net/reader?url=https://community.vtex.com/?%5Fga=2.198523433.743584735.1647618303-1974737580.1645714642)[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)


[System] You are a VTEX documentation expert. You provide accurate, detailed information about VTEX platform, APIs, apps, and Store Framework development.

[User] Explain troubleshooting unable to access headless cms in VTEX.

[Assistant]
Documentation

[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)

[GuidesLearn how to use our APIs and extend the VTEX platform.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/guides)

[API ReferenceExplore detailed information about our endpoints.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/api-reference)

[App DevelopmentLearn how to build cloud-based apps and integrations.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/app-development)

[Storefront DevelopmentExpress your brand identity creating unique storefronts.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/storefront-development)

[VTEX IO AppsFind pre-built solutions to grow your business.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/vtex-io-apps)

[TroubleshootingFind practical solutions to common development issues.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting)

[Release NotesStay up to date with our latest releases and bug fixes.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/updates/release-notes)

Troubleshooting

API

---

Development

[I am getting 500 errors in VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-am-getting-500-errors-in-vtex-io-cli)

[I am getting errors with my service configuration app](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-am-getting-errors-with-my-service-configuration-app)

[Issues during extending the FastStore API schema](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/issues-during-extending-the-faststore-api-schema)

[I can’t access the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/unable-to-access-headless-cms)

[I can’t install the Headless CMS plugins in my account](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-the-headless-cms-plugins-in-my-account)

[I can't install VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-vtex-io-cli)

[I can’t integrate my external Search Provider](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-integrate-my-external-search-provider)

[My multi-language store is not functioning in the development workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-multi-language-store-is-not-working-in-the-development-workspace)

[My store catalog does not display the price range filter](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-store-catalog-does-not-show-the-price-range-filter)

[My pages are taking too long to be published on Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-pages-are-taking-too-long-to-be-published-on-headless-cms)

[My store does not reflect the overrides I created](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created)

[Modal Layout closes when I click a SKU](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/modal-layout-closes-when-i-click-a-sku)

[The Price in the shelf or in the search results is different from the product page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/the-price-in-the-shelf-or-in-the-search-results-is-different-from-the-product-page)

[The promotion highlight flag does not appear on the product](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/the-promotion-highlight-flag-does-not-appear-on-the-product)

[vtex release CLI command returns an EBADF message](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/vtex-release-cli-command-returns-ebadf-message)

[I can't create a new workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-create-a-new-workspace)

[I can't install an app with a major other than 0.x](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-an-app-with-a-major-other-than-0x)

[I don't see my Store Theme changes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-dont-see-my-store-theme-changes)

---

Store performance

---

[Guides](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/guides)

[API Reference](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/api-reference)

[App Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/app-development)

[Storefront Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/storefront-development)

[VTEX IO Apps](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/vtex-io-apps)

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting)

---

[Release Notes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/updates/release-notes)

Troubleshooting

API

---

Development

[I am getting 500 errors in VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-am-getting-500-errors-in-vtex-io-cli)

[I am getting errors with my service configuration app](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-am-getting-errors-with-my-service-configuration-app)

[Issues during extending the FastStore API schema](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/issues-during-extending-the-faststore-api-schema)

[I can’t access the Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/unable-to-access-headless-cms)

[I can’t install the Headless CMS plugins in my account](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-the-headless-cms-plugins-in-my-account)

[I can't install VTEX IO CLI](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-vtex-io-cli)

[I can’t integrate my external Search Provider](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-integrate-my-external-search-provider)

[My multi-language store is not functioning in the development workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-multi-language-store-is-not-working-in-the-development-workspace)

[My store catalog does not display the price range filter](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-store-catalog-does-not-show-the-price-range-filter)

[My pages are taking too long to be published on Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-pages-are-taking-too-long-to-be-published-on-headless-cms)

[My store does not reflect the overrides I created](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/my-store-does-not-reflect-the-overrides-i-created)

[Modal Layout closes when I click a SKU](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/modal-layout-closes-when-i-click-a-sku)

[The Price in the shelf or in the search results is different from the product page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/the-price-in-the-shelf-or-in-the-search-results-is-different-from-the-product-page)

[The promotion highlight flag does not appear on the product](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/the-promotion-highlight-flag-does-not-appear-on-the-product)

[vtex release CLI command returns an EBADF message](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/vtex-release-cli-command-returns-ebadf-message)

[I can't create a new workspace](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-create-a-new-workspace)

[I can't install an app with a major other than 0.x](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-an-app-with-a-major-other-than-0x)

[I don't see my Store Theme changes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-dont-see-my-store-theme-changes)

---

Store performance

---

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting)

Development

I can’t access the Headless CMS

Permission denied error in faststore cms-sync or vtex cms sync indicates user access issues.

**Keywords:** Headless CMS | FastStore| CLI

If you encounter the error `Error: Permission denied` or `Error: User indicated by VtexIdclientAutCookie is not authorized to access the indicated resource` when using `faststore cms-sync` or `vtex cms sync`, this issue is related to the user permissions needed to execute the command and save resources.

## Solution

To solve this problem, ask the user who granted your user Admin access to follow the steps below:

### Granting user Admin access

1. Open the VTEX Admin and go to **Account Settings > User Roles.**
![{"base64":"  ","img":{"width":1281,"height":924,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":61403,"url":"https://vtexhelp.vtexassets.com/assets/docs/src/cms-license-manager___57f69d96f44f3d29413f2651df7d98c8.png"}}](https://read.calvincode.net/reader?url=https://vtexhelp.vtexassets.com/assets/docs/src/cms-license-manager___57f69d96f44f3d29413f2651df7d98c8.png)
2. Under **Roles**, select the role associated with the user requesting CMS permissions. For example, **Owner (Admin Super)**.
3. In **Products and Resources**, find and click **CMS**.
![{"base64":"  ","img":{"width":1820,"height":763,"type":"gif","mime":"image/gif","wUnits":"px","hUnits":"px","length":1569025,"url":"https://vtexhelp.vtexassets.com/assets/docs/src/cms-license-manager-role___f67a8717b5411664dd29cfa9de1764bc.gif"}}](https://read.calvincode.net/reader?url=https://vtexhelp.vtexassets.com/assets/docs/src/cms-license-manager-role___f67a8717b5411664dd29cfa9de1764bc.gif)
4. Make sure both **See CMS menu on the top-bar** and **Settings** are checked.
5. Navigate to the **Users** section and add the email of the user who needs access to the CMS.
6. Click `Save`. Ask the user who requested access to run the `faststore cms-sync` or `vtex cms sync` command again. They should now be able to sync their changes.

Contributors

2

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F67270558%3Fv%3D4%26w=64%26q=75)](https://github.com/mariana-caetano)

Was this helpful?

Yes

No

[Suggest Edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/troubleshooting/development/unable-to-access-headless-cms.md)

[Issues during extending the FastStore API schema« Previous](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/issues-during-extending-the-faststore-api-schema)[I can’t install the Headless CMS plugins in my accountNext »](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/i-cant-install-the-headless-cms-plugins-in-my-account)

Contributors

2

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F67270558%3Fv%3D4%26w=64%26q=75)](https://github.com/mariana-caetano)

ON THIS PAGE

[Solution](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/unable-to-access-headless-cms%23solution)

[Granting user Admin access](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/unable-to-access-headless-cms%23granting-user-admin-access)

Was this helpful?

 Send feedback

[Suggest edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/troubleshooting/development/unable-to-access-headless-cms.md)

Copy page

On this page

ON THIS PAGE

[Solution](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/unable-to-access-headless-cms%23solution)

[Granting user Admin access](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/troubleshooting/unable-to-access-headless-cms/docs/troubleshooting/unable-to-access-headless-cms%23granting-user-admin-access)

On this page

[Github](https://read.calvincode.net/reader?url=https://github.com/vtex-apps)[Help Center](https://read.calvincode.net/reader?url=https://help.vtex.com/)[Community](https://read.calvincode.net/reader?url=https://community.vtex.com/?%5Fga=2.198523433.743584735.1647618303-1974737580.1645714642)[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)


[System] You are a VTEX documentation expert. You provide accurate, detailed information about VTEX platform, APIs, apps, and Store Framework development.

[User] Provide a guide on guides vtex hotjar in VTEX.

[Assistant]
Documentation

[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)

[GuidesLearn how to use our APIs and extend the VTEX platform.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/guides)

[API ReferenceExplore detailed information about our endpoints.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/api-reference)

[App DevelopmentLearn how to build cloud-based apps and integrations.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/app-development)

[Storefront DevelopmentExpress your brand identity creating unique storefronts.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/storefront-development)

[VTEX IO AppsFind pre-built solutions to grow your business.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/vtex-io-apps)

[TroubleshootingFind practical solutions to common development issues.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/troubleshooting)

[Release NotesStay up to date with our latest releases and bug fixes.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/updates/release-notes)

[Guides](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/guides)

[API Reference](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/api-reference)

[App Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/app-development)

[Storefront Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/storefront-development)

[VTEX IO Apps](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/vtex-io-apps)

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/troubleshooting)

---

[Release Notes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/updates/release-notes)

Hotjar

Open the VTEX APP Store and install the app on your store.

or

Run the following command:

`1

vtex install vtex.hotjar@0.x

`

Next, open the app settings on your admin and fill the form with Site ID.

### Setup in Cart and Checkout page

Open your admin in the Checkout section in the `checkout6-custom.js`:

<https://ACCOUNT.myvtex.com/admin/portal/#/sites/default/code/files/checkout6-custom.js>

Add the following snippet in the file and replace `"YOURSITEID"` with your Site ID:

`1

// Hotjar

2

(function(h,o,t,j,a,r){

3

 var siteId = 'YOURSITEID';

4

 h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};

5

 h._hjSettings={hjid:siteId,hjsv:6};

6

 a=o.getElementsByTagName('head')[0];

7

 r=o.createElement('script');r.async=1;

8

 r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;

9

 a.appendChild(r);

10

})(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');

`

Click Save.

Contributors

1

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

Was this helpful?

Yes

No

[Suggest Edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/guides/vtex-io/Store-Framework-Apps/pixel-apps/vtex-hotjar.md)

Contributors

1

[![Photo of the contributor](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/_next/image?url=https%3A%2F%2Favatars.githubusercontent.com%2Fu%2F60782333%3Fv%3D4%26w=64%26q=75)](https://github.com/carolinamenezes)

ON THIS PAGE

[Setup in Cart and Checkout page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/guides/vtex-hotjar%23setup-in-cart-and-checkout-page)

Was this helpful?

 Send feedback

[Suggest edits (GitHub)](https://read.calvincode.net/reader?url=https://github.com/vtexdocs/dev-portal-content/edit/main/docs/guides/vtex-io/Store-Framework-Apps/pixel-apps/vtex-hotjar.md)

Copy page

On this page

ON THIS PAGE

[Setup in Cart and Checkout page](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/guides/vtex-hotjar/docs/guides/vtex-hotjar%23setup-in-cart-and-checkout-page)

On this page

[Github](https://read.calvincode.net/reader?url=https://github.com/vtex-apps)[Help Center](https://read.calvincode.net/reader?url=https://help.vtex.com/)[Community](https://read.calvincode.net/reader?url=https://community.vtex.com/?%5Fga=2.198523433.743584735.1647618303-1974737580.1645714642)[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)


[System] You are a VTEX documentation expert. You provide accurate, detailed information about VTEX platform, APIs, apps, and Store Framework development.

[User] Explain the VTEX api reference orders api pii version API and how to use it.

[Assistant]
Documentation

[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)

[GuidesLearn how to use our APIs and extend the VTEX platform.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/guides)

[API ReferenceExplore detailed information about our endpoints.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference)

[App DevelopmentLearn how to build cloud-based apps and integrations.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/app-development)

[Storefront DevelopmentExpress your brand identity creating unique storefronts.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/storefront-development)

[VTEX IO AppsFind pre-built solutions to grow your business.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/vtex-io-apps)

[TroubleshootingFind practical solutions to common development issues.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/troubleshooting)

[Release NotesStay up to date with our latest releases and bug fixes.](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/updates/release-notes)

API Reference

Filter By

Post

Get

Put

Delete

Patch

[Anti-fraud Provider API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/antifraud-provider-protocol/)

---

[Audience API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/audience-api/)

---

[Buyer organizations](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/buyer-organizations/)

---

[Budgets API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/budgets-api/)

---

[Legacy CMS Portal API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/legacy-cms-portal-api/)

---

[Card Token Vault API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/card-token-vault-api/)

---

[Catalog API - Seller Portal](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/catalog-api-seller-portal/)

---

[Catalog API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/catalog-api/)

---

[Checkout API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/checkout-api/)

---

[Customer Credit API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/customer-credit-api/)

---

[Delivery Promise Notification API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/delivery-promise-notification-api/)

---

[GiftCard API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/giftcard-api/)

---

[Giftcard Provider Protocol API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/giftcard-provider-protocol/)

---

[GiftCard Hub API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/giftcard-hub-api/)

---

[Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/headless-cms-api/)

---

[Intelligent Search API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/intelligent-search-api/)

---

[Intelligent Search Events API - Headless](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/intelligent-search-events-api-headless/)

---

[License Manager API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/license-manager-api/)

---

[Logistics API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/logistics-api/)

---

[Marketplace API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/marketplace-apis/)

---

[Marketplace Protocol](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/marketplace-protocol/)

---

[Master Data API - v2](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/master-data-api-v2/)

---

[Master Data API - v1](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/masterdata-api/)

---

[Message Center API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/message-center-api/)

---

[mTLS API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/mtls-api/)

---

[Operational Capacity API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/operational-capacity-api/)

---

[Orders API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/orders-api/)

---

[Organization Units API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/organization-units-api/)

---

[Payment Provider Protocol API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/payment-provider-protocol/)

---

[Payments Gateway API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/payments-gateway-api/)

---

[Pick and Pack API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pick-and-pack-api/)

---

[Pick and Pack Last Mile Protocol API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pick-and-pack-protocol-api/)

---

[Pick and Pack Order Changes API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pick-and-pack-order-changes-api/)

---

[Policies System API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/policies-system-api/)

---

[Pricing API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pricing-api/)

---

[Pricing Hub](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pricing-hub/)

---

[Promotions & Taxes API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/promotions-and-taxes-api/)

---

[Promotions & Taxes API v2](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/promotions-and-taxes-api-v2/)

---

[Punchout API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/punchout-api/)

---

[Reviews and Ratings API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/reviews-and-ratings-api/)

---

[Recommendations BFF API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/recommendations-bff-api/)

---

[SKU Bindings API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/sku-bindings-api/)

---

[Search API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/search-api/)

---

[Session Manager API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/session-manager-api/)

---

[SSL Certificates API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/ssl-certificates-api/)

---

[Storefront Permissions API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/storefront-permissions-api/)

---

[Subscriptions API (v3)](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/subscriptions-api-v3/)

---

[VTEX Ads API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-ads-api/)

---

[VTEX Shipping Network API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-shipping-network-api/)

---

[VTEX Tracking APIs](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/tracking/)

---

[VTEX DO API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-do-api/)

---

[VTEX ID](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-id-api/)

---

[Profile System (Data Protection Plus)](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/profile-system/)

---

[Orders API - PII Data Architecture (Data Protection Plus)](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/orders-api-pii-version/)

Orders - PII Data Architecture

---

[Guides](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/guides)

[API Reference](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference)

[App Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/app-development)

[Storefront Development](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/storefront-development)

[VTEX IO Apps](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/vtex-io-apps)

[Troubleshooting](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/troubleshooting)

---

[Release Notes](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/updates/release-notes)

API Reference

Filter By

Post

Get

Put

Delete

Patch

[Anti-fraud Provider API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/antifraud-provider-protocol/)

---

[Audience API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/audience-api/)

---

[Buyer organizations](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/buyer-organizations/)

---

[Budgets API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/budgets-api/)

---

[Legacy CMS Portal API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/legacy-cms-portal-api/)

---

[Card Token Vault API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/card-token-vault-api/)

---

[Catalog API - Seller Portal](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/catalog-api-seller-portal/)

---

[Catalog API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/catalog-api/)

---

[Checkout API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/checkout-api/)

---

[Customer Credit API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/customer-credit-api/)

---

[Delivery Promise Notification API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/delivery-promise-notification-api/)

---

[GiftCard API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/giftcard-api/)

---

[Giftcard Provider Protocol API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/giftcard-provider-protocol/)

---

[GiftCard Hub API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/giftcard-hub-api/)

---

[Headless CMS](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/headless-cms-api/)

---

[Intelligent Search API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/intelligent-search-api/)

---

[Intelligent Search Events API - Headless](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/intelligent-search-events-api-headless/)

---

[License Manager API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/license-manager-api/)

---

[Logistics API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/logistics-api/)

---

[Marketplace API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/marketplace-apis/)

---

[Marketplace Protocol](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/marketplace-protocol/)

---

[Master Data API - v2](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/master-data-api-v2/)

---

[Master Data API - v1](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/masterdata-api/)

---

[Message Center API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/message-center-api/)

---

[mTLS API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/mtls-api/)

---

[Operational Capacity API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/operational-capacity-api/)

---

[Orders API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/orders-api/)

---

[Organization Units API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/organization-units-api/)

---

[Payment Provider Protocol API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/payment-provider-protocol/)

---

[Payments Gateway API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/payments-gateway-api/)

---

[Pick and Pack API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pick-and-pack-api/)

---

[Pick and Pack Last Mile Protocol API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pick-and-pack-protocol-api/)

---

[Pick and Pack Order Changes API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pick-and-pack-order-changes-api/)

---

[Policies System API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/policies-system-api/)

---

[Pricing API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pricing-api/)

---

[Pricing Hub](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/pricing-hub/)

---

[Promotions & Taxes API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/promotions-and-taxes-api/)

---

[Promotions & Taxes API v2](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/promotions-and-taxes-api-v2/)

---

[Punchout API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/punchout-api/)

---

[Reviews and Ratings API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/reviews-and-ratings-api/)

---

[Recommendations BFF API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/recommendations-bff-api/)

---

[SKU Bindings API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/sku-bindings-api/)

---

[Search API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/search-api/)

---

[Session Manager API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/session-manager-api/)

---

[SSL Certificates API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/ssl-certificates-api/)

---

[Storefront Permissions API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/storefront-permissions-api/)

---

[Subscriptions API (v3)](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/subscriptions-api-v3/)

---

[VTEX Ads API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-ads-api/)

---

[VTEX Shipping Network API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-shipping-network-api/)

---

[VTEX Tracking APIs](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/tracking/)

---

[VTEX DO API](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-do-api/)

---

[VTEX ID](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/vtex-id-api/)

---

[Profile System (Data Protection Plus)](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/profile-system/)

---

[Orders API - PII Data Architecture (Data Protection Plus)](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/orders-api-pii-version/)

Orders - PII Data Architecture

---

[GeGet unmasked profile information« Previous](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/profile-system%23get-/api/storage/profile-system/profiles/-profileId-/purchase-info/unmask)[GeGet orderNext »](https://read.calvincode.net/reader?url=https://developers.vtex.com/docs/api-reference/orders-api-pii-version/docs/api-reference/orders-api-pii-version%23get-/api/orders/pvt/document/-orderId-)

[Github](https://read.calvincode.net/reader?url=https://github.com/vtex-apps)[Help Center](https://read.calvincode.net/reader?url=https://help.vtex.com/)[Community](https://read.calvincode.net/reader?url=https://community.vtex.com/?%5Fga=2.198523433.743584735.1647618303-1974737580.1645714642)[Feedback](https://read.calvincode.net/reader?url=https://docs.google.com/forms/d/e/1FAIpQLSfmnotPvPjw-SjiE7lt2Nt3RQgNUe10ixXZmuO2v9enOJReoQ/viewform?entry.1972292648=developers.vtex.com%26entry.1799503232=)