PATRICIA ANN PURSELL 912A East Adams Street * Belleville, IL 62220-----------------------------------------------------------------***-***-**** ****@***.***
Objective: Seeking a challenging position as an Administrative Assistant, enabling me to utilize my extensive experience in outstanding customer service, computer skills (Word, Excel, Access), switchboard/phone skills.
Experience: Cooperative Home Care, Inc St. Louis, MO Administrative Assistant I 06/09 to Present * Handle very busy phones * Enter data into a specific software program for this company. * Make sure all data for the month is in place for the monthly report. * Called insurance companies for authorizations for continuity of patient care. * Faxed orders to doctors for signature. * Filing and any other projects requested.
Signature Performance, Inc Omaha, NE Medical Coding Auditor 07/08 to 06/09 * Audited computerized medical charts for the Department of Defense using ICD-9, CPT & HCPCS coding books, but abiding by the DOD coding guidelines. * Assisted in the training of physicians to assure precise and ethical coding. * Operated 3-M, AHLTA, and CHCS computer databases to perform the coding. * Worked as a contracted employee at Scott AFB.
AREA AGENCY ON AGING Belleville, IL Receptionist/Data Entry 08/07 to 07/08 * Responsible for answering multiple line switchboard * Retrieve Agency email and route them to appropriate Officer * Copy, collate mailings, filing * Reconcile bank statements * Maintained spreadsheets for various programs * Miscellaneous duties as assigned
MEMORIAL HOSPITAL Belleville, IL Admitting/Registration Coordinator 06/06 to 06/07 * Locate and assign patient beds * Register patients for out-patient surgery
D.L. DERICKSON STATE FARM INSURANCE AGENCY O'Fallon, IL Office Representative 04-03 to 02/04 * Serviced insured's auto and home policies * Instrumental in making coverage changes * Quoted premiums on all types of vehicles
SEABURY & SMITH INSURANCE COMPANY St. Louis, IL Claims & Customer Service Representative 07/01 to 02/02 * Worked with providers to clarify accurate documentation * Tracked and resolved claims issues for providers and insured in a timely manner.
GROUP HEALTH PLAN St. Louis, MO Enrollment Coordinator/Front Desk 08/90 to 05/01 * Responsible for entering correct ICD-9 and CPT codes to insure proper billing/payment. * Worked closely with physicians to clarify proper documentation and coding in patient charts and encounter forms. * Assisted in Appeals & Grievance department * As Enrollment Coordinator, I was instrumental in explaining to providers and members their GHP benefits and how to utilize them. * Tracked and resolved claims in a timely manner. * Administrative Assistant to three Managers and five outside Sales Representatives in the Advantra Sales Department.
Education: Southwestern Illinois College Belleville, IL Medical Billing and Coding Program May 2006 GPA 3.75 out of 4.0 Member: Phi Theta Kappa Member: The National Dean's List
References: Available upon request