What is included with this course?
To assist your learning to Navigate Conflict, Travis Waits has included 8 video’s about each key. You will then be guided through the online learning module for each section, complete with video summary, and post test. All aimed to reinforce key skills to implement constructive conflict navigation tools in business and leadership context.
What Does this Course Cover?
This (4) part course on conflict navigation will cover key skills to identify, diffuse, and navigate conflicts to leverage them for productive growth. As well as equip the learner with key strategies to understand why conflicts occur, and how to manage them constructively in the future.
4 Keys of Conflict Navigation
- Conflict 101
- Conflicts are a normal part of all human relationships, the business world no different. The consequences of conflicts can cripple effective dialogue between co-workers, between businesses partnering with one another, between businesses and customers, and between businesses and communities.
- Conflict 201
- The ability to navigate conflicts can be critical to an organization’s short-term health and long-term success. Frequently conflicts don’t cure themselves but intensify as time passes. When tension is present due to conflict, people focus on defending positions rather than making the best possible use of available information and resources.
- Conflict 301
- The key to navigating intense conflict where the parties are not speaking, fighting outright or avoiding each other altogether is to establish a safe framework for them to communicate their differences. With the help of an executive coach, this conflict resolution process is constructive.
- Conflict 401
- Successful companies do not avoid disagreements; they navigate them while remaining respectful of all involved, thereby strengthening their relationship. These steps are a simple, but effective way to navigate conflict while avoiding the common and destructive patterns.