I've gone for six:
+ never had any problems applying any of the updates
+ the firmware, in general, is reasonably good
+ they're releasing improvements with reasonable frequency
- they don't do follow-up updates to fix bugs. instead bugs just sit there until next larger update. at my work place, if a customer reports a bug, we strive to give him a new version (with just that bug fixed) on the same day. worst case next day. the point is that it makes us look GREAT in their eyes (the more minor the bug, the bigger greatness is achieved).
- firmware priorities don't match my own (for example responsiveness was always my #1 wish but I've never seen even minor performance improvement in the changes list)
- changes list is very superficial. if someone at Kobo thinks that listing bug fixes makes them look bad (because they admit bugs), I'd like to tell them they're imho mistaken.
The recent example of "priorities matching my own" mismatch (you know which one lol) might have affected the score a bit...
Last edited by sysKin; 05-16-2013 at 10:41 PM.