There is no shortage of information about IBM Tivoli products. From product documentation to support sites, product pages, Redbooks, white papers, and etc.,
The challenge isn’t so much creating information – so much of that already exists – as it is making customers aware that it does exist and where it is located. To that end, we are trying to organize that information in one place to make it easier for customers to navigate.
Our initial strategy for launching external wikis for
This strategy soon evolved, as wikis have become the new home for white papers for many
It was our answer to the challenge of providing On-Demand information to customers. We also don’t lose the option to print that information, as wiki content can be displayed in a print-friendly view, and it can also be exported to PDF.
What we didn’t initially envision in the initial stages of this strategy, but soon discovered as a possibility, was that perhaps wikis could become a ‘one-stop shop’ for information about a specific Tivoli product. And this wasn’t a term that we manufactured, rather one that several customers offered during the initial show-and-tell stages of the strategy.
But it definitely made sense. When you look at some of our more popular wikis, like Wikipedia, the content extends beyond just what is presented by the authors themselves. It extends to important links that are included with the content, links that direct users to key resources that provide critical information about the topic.
It seemed appropriate to weave this idea into our strategy. We certainly did not want to duplicate and maintain information that already exists on the Web, but making it easier for customers to find that information had great appeal. That’s why each
An example of this can be found on the Related Resources page on the Tivoli Distributed Monitoring and Application Management wiki: http://www.ibm.com/developerworks/wikis/display/tivolimonitoring/Related+Resources. Like all of our wiki content, this is an evolving page that anyone within the community – customers, business partners, and IBM developers – can contribute links about