Part One: Supervisory ManagementChapter 1: The Supervisor’s Role in ManagementChapter 2: Creating a Positive Workplace Within a Dynamic EnvironmentPart Two: Planning and Problem SolvingChapter 3: Setting Goals, Making Plans, and Improving CostsChapter 4: Problem Solving and Managing InformationPart Three: Organizing, Staffing and TrainingChapter 5: Organizing an Effective DepartmentChapter 6: Staffing with Human ResourcesChapter 7: Training and Developing EmployessPart Four: Leading the WorkforceChapter 8: Leadership Skills, Styles, and QualitiesChapter 9: Understanding and Motivating People at WorkChapter 10: Effective Employee CommunicationPart Five: Working with Individuals and TeamsChapter 11: Appraisal of Employee PerformanceChapter 12: Counseling and Performance ManagementChapter 13: Building Cooperative Teams and Resolving ConflictPart Six: Controlling and Improving ResultsChapter 14: Control: Keeping People, Plans, Programs, and Costs on TrackChapter 15: Stimulating Productivity and QualityPart Seven: Contemporary Concerns of SupervisionChapter 16: Managing a Diverse WorkforceChapter 17: Employee Safety and Health, and Labor RelationsChapter 18: Achieving Personal Supervisory SuccessPart Eight: Appendixes Glossary of Terms
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