3. I tried Linux but I had to type commands!
But seriously. So what? Are you scared of the keyboard? This is usually related to point #2 above, and it's usually a one-off manoeuvre designed to get something working. For example, to get DVD playback on Ubuntu, you have to type a certain command after downloading software. Once done, however, DVDs will play back automatically forever and ever.
If you had to do this every time you wanted to play a DVD then you might have a point. But typing a few strange words won't kill you.
There are also those who take a haughty position and project their fear onto others: "I had to type commands! Ergo Linux just isn't ready for the ordinary person!". Here, the individual concerned seems to be implying that the "ordinary user" (whoever that might be) suffers from an intelligence deficit and is incapable of typing commands. It that really true? Why do we always assume that other people can't possibly be as smart as we are?
4. I did *this*, and *this* happened. That doesn't happen with Windows!
Again, so what? Nobody said Linux was a clone of Windows. Things are going to be different now you're using Linux. Not necessarily better, not necessarily worse. Just different. You're over the rainbow, Dorothy! Rather than griping about your troubles, why don't you get used to it? If you're unable to adapt, it says more about you than it does about Linux.
5. I posted a message on a forum, but Linux people were mean to me
It's true that some community members aren't paragons of virtue and honor. These kind of people are found in all walks of life, however, and are best avoided. You can't blame Linux for their existence.
But in most examples of this complaint, the individual concerned brought wrath on themselves in one of several ways:
a) By being aggressive and/or unfriendly in their posting, or in their replies to other people. Yeah, you might be frustrated that you can't get Linux to work how you want, but try and keep that temper in check;
b) By not doing basic homework before asking for help, such as searching the forum for a particular issue that may be extremely common. There's only so many times community members can answer the same query before getting annoyed;
c) By simply not respecting Linux and its culture. Switching operating systems is like switching support for a sports team. When chatting with fellow fans, you can't keep mentioning how good you think the other team is, or how you think their techniques are better. In fact, even making reference to the other team might stretch your fellow fans' patience to breaking point.
6. I just don't like it
It would be marvellous if people were honest enough to state this as bluntly as I've listed it above. After all, Linux isn't for everybody.
But what people with this complaint always do is make a spurious argument about usability -- that wonderfully nebulous term that means different things to different people. "Linux just isn't as usable as Windows or OS X," they'll say. When asked to backup their complaint with evidence, they don't bother to reply.
What they're really saying, of course, is that Linux was unfamiliar and spooked them so much that they ran back to Windows. Again, this is reasonable. It's their choice. But they shouldn't pretend they're making an objective evaluation. It's just an opinion.
7. I installed Linux and things went honey-nut-loops crazy
Typically the person with this complaint will say something like, "I installed Linux and the installer program crashed half way through. I tried to boot but nothing happened and I found myself at a command prompt. I eventually got the desktop running but none of the programs worked correctly."
This might also be known as the "shaggy-dog story", because it's usually a long and rather pointless tale of things going wrong. (Ironically, their attempts to fix things usually makes the situation worse. But I digress.)
Most times I've no idea what the cause of the problems are, and the individual concerned has my sympathy. But I do know that what they describe is probably a one-off event, and definitely not indicative of what most people experience. As with point #6 above, it's not really fair to make an objective argument out of it, because--effectively--it's little more than one person's bad luck. If it happens to you, just pick yourself up, dust yourself off, and try again.
Keir Thomas is the author of several books on Ubuntu, including the free-of-charge Ubuntu Pocket Guide and Reference.