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Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics)
Those leverage points can be best found by monitoring and analyzing performance metrics that are actionable and have a direct relationship to the company's strategies and desired business results. In many cases the metrics used to measure business success are outcomes and hence are lagging indicators and not actionable. This is analogous to driving down the road by watching the rear-view mirror. To affect future outcomes we must look through the windscreen to determine what lies ahead and respond accordingly. In a business context it means we must go beyond the historical business results and examine operational performance more deeply to find truly actionable metrics.