Complaints handling is an essential part of every customer-focused business. Not only does it allow your clients to give you valuable insight about their experiences, but it also provides for a platform to identify and fix the root causes of product and service failures.
Unfortunately, many complaints handling systems are outdated and inefficient. In fact, there are several issues that are consistent across complaints departments, many of which can be easily solved. Much like a horse and cart in the hustle and bustle of the world today, an antiquated system is too slow and inept to deal with mass customers effectively.
In this free eBook, we’ll explain exactly how you can turn your horse-and-cart complaints handling system into your long-awaited Ferrari. You will learn how incorporating an efficient complaints management system can lead to: