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Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights
If your IT organization is like most these days, you're dealing with disparate employees and an increasingly heterogeneous tech landscape. Managing this variety of applications and processes is often difficult - which is why many companies are turning towards Software-as-a-Service (SaaS) -based IT Service Management (ITSM) tools.
This helpful resource examines the key factors you should consider when choosing a SaaS-based ITSM technology, and provides examples of real experiences and lessons from users who have already implemented such a strategy. Inside, you'll discover:
- Checklist for evaluating SaaS ITSM vendors
- Steps to integrating ITSM with other systems
- Best practices for implementation
- And more