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When you use the Customization functionality to change the default value of the Direction property from Outgoing to Incoming, the default value for the Direction property in the Fax dialog box is still set to Outgoing.
This problem occurs in Microsoft Dynamics CRM 3.0.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards