Description of Problem 100000027185
The ink ribbon got caught in between the tape layers and came out of the
machine. How can I prevent this?Description of Solution 200000034920
This can happen
when you install the tape cassette leaving the ink ribbon loose, or by pulling
the printed label out by hand without cutting off the label. The tape
cassette cannot be repair, needs to be replace.
Please remember the following precautions for future use.
Is the end of the
tape fed correctly through the tape guide?
If not, feed the
tape under the tape guides as shown in the image below.
Does the underside
of the tape cassette completely touch the base of the
If the tape
cassette is not installed correctly, the top and base layers of the laminated
tape may become misaligned, or the ink ribbon may get caught between the tape
layers. When installing the tape cassette, make sure that the entire underside
of the tape cassette, especially near the tape exit, is touching the base of the
Do not pull the
label coming out of the tape exit slot.
If the tape is
pulled out, it could cause the ink ribbon to be discharged with the
Do not install the
tape cassette while leaving the ink ribbon loose.
If the ink ribbon
is loose, use your finger to wind the toothed wheel in the direction of the
arrow on the cassette, as shown below. Make sure to wind the toothed wheel in
the correct direction.
Do not cover the
tape exit slot while printing.
Do not use the
cutter until the tape has printed the entire label, and the machine has stopped