07-06-2006, 09:56 PM
Join Date: Mar 2006
Location: Toronto Canada
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It sounds wierd but it makes sense. BIS (formerly 'web client') is a RIM system, not actually a FIDO site. (Look at the URL.) That particular front-end is operated for Fido but the true back-end where PINs are administered is a centralised system. That's why peer-to-peer (i.e. PIN) communication works between Blackberry devices from all carriers. For example, you can change your handset on a BIS site and it becomes almost immediately available for communication from any Blackberry.
The recommendation that you contact Fido does indeed sound wierd but that's because Blackberry tech support is administered at the carrier level. You got an error at the Fido front-end - automatic response is contact Fido - but they did also first say "Please ensure you have proceeded to the proper service provider's activation site...".
Last edited by cooperpwc : 07-07-2006 at 07:23 AM.