This seven step process can be very helpful in general problem
solving and conflict management situations.
Define the problem/
Often the reasons
for the dispute and background are not clear.
What are the true
motivations underlying the situation? Asking the question “what
would that get you?” is often helpful in clarifying the
to address the interests. It is important to be creative. Go for
than quality at this point.
Evaluate the options
to the evaluation of options. Fair,
affordable, workable and promote
or maintain quality are
of standards that can provide
Develop a tentative
Based upon the
application of standards, select options that effectively
address the interests.
Fine tune the tentative solution
determine that the problem has been resolved and interests
Who does what, by
is the opportunity to determine accountability for
agreed upon period of
time, revisit the solution and