Written on: 07/03/2012 by McIllroy (1 review written)
We have had to make a claim on my wifes policy after she was hit by a car pulling out of a side road. Thats when the trouble starts. For their replacement car and uninsured loss option, you have to deal with a company called Albany assistance. They in turn use a company called Fleet services. Now I was begining to wonder why I had paid money to CIS just to effectively be franchised out. Following incorrect information regarding the claim being given to Albany they cancelled the loan car!!! And arranged for its collection the next day. After a protracted row and goodness knows how many phone calls I had to make the car was reinstated. It was a new car and it developed a fault, phone call to Albany ah yes well who you need to call is...... Hello isnt this your job. Hell no why should we do it when we can bully you into doing it. So i had to resolve it and wait for Fleet to put the car in order it was a small technical fault that would have been my responsibility if it hadnt been resolved so no option really. Subsequently Albany have been contacting me for an update on the repair..........Hello isnt this your job. Hell no why should we do it when we can bully you into doing it.....Clearly this company missed out on the customer care school and instead went to one run by Atilla the Hun.
It turned out that allegedly they had been given the wrong number for the garage from CIS. So as I refused to speak to them anymore they guess what cancelled the loan agreement. To be honest I was tired of it so I gave up its simply not worth the hassle. And the morale of my tale is simple if you pay peanuts you get monkeys.The only good part of this whole afair was that the car company Fleet did seem to know what they were doing shame they took money from companies that link them to bad service.