Originally Posted by guardianofavalon
That did it!!!!!!
Thank you so much!!! The Kobo support guy told me the factory reset was done buy turning it on, holding the light button while USING THE PAPERCLIP. Damn him!
Thanks to you all!
The paper clip reset and Home/Light button does work but I find the power off for 20 seconds and then hold the Home/Light button while powering on to be a bit easier since I had to power off the unit by holding the power button and then doing the paper clip reset method.