Notes Do Not Synchronize with Device Through ActiveSync
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When you attempt to synchronize Microsoft Outlook notes to your device by using ActiveSync, you may receive the following error message:
Synchronization cannot be started because you are not able to log on to the network and access information. Restart your desktop computer and synchronize again. If the problem persists, contact your network administrator.
All other Outlook-related items may synchronize normally, and Outlook may appear to function normally.
This issue can occur if your Personal Folders Store (.pst) file is damaged.
To resolve this issue, use one of the following methods.
Create a new .pst file, and then import the data from the old .pst file to the new one.
To do this, please follow the instructions in the appropriate Microsoft Knowledge base article.
Microsoft Outlook 97
OL97: How to Create a New Personal Folders File for Outlook
Microsoft Outlook 98
OL98: (CW) How to Create a New Personal Folders File for Outlook
Microsoft Outlook 2000 (Corporate Workgroup/Other)
OL2000: (CW) How to Create a New Personal Folders (.pst) File
Microsoft Outlook 2000 (Internet Mail Option Only)
OL2000: (IMO) How to Create a New Personal Folder (.pst) File for an IMO E-mail Account
Microsoft Outlook 2002
OL2002: How to Create a New Personal Folders (.pst) File
- Create a new profile in Outlook. This creates a new empty .pst file. Do not associate an e-mail account with the new profile.
- Synchronize Outlook to your device by using ActiveSync.
- Associate an e-mail account with the new profile.
- Import data from your old .pst file into your new .pst file.
If the synchronization is unsuccessful after you import Outlook Notes, follow these steps:
- Delete all Notes from the new .pst file, and then verify that you are able to successfully synchronize Outlook to your device using ActiveSync.
- Export Notes from your old .pst file to a text file.
- Import Notes from the text file into the new .pst file.
Note After you perform this procedure, all formatting and all attachments are removed from your Outlook Notes.
For more information about importing and exporting in Microsoft Outlook, click Microsoft Outlook Help
on the Help
menu, type import and export
in the Office Assistant or the Answer Wizard, and then click Search
to view the topic.
Article ID: 305544 - Last Review: 06/19/2014 13:22:00 - Revision: 9.0