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What can go wrong during a relocation: What unauthorized support providers don't tell you - Government Finance customer
HP discovered that one organization’s system had several hardware faults, but instead of paying HP to fix the system, they decided to have the USP try to do it. After spending several days solving the problems, they believed it was ready for HP to recertify. However, one of the certification tests failed, and the USP was unable to fix the issue.
Read through this concise case study to find out how HP fixed their system.