These handouts were originally made to accompany a CD/DVD produced and sold by the American Industrial Hygiene Association. The video is now available online without charge.
(Note: All of the following Adobe Acrobat files are larger than 10 kB and smaller than 40 kB.)
Crisis Communication I: How Bad Is It? How Sure Are You?
Crisis Communication II: Coping with the Emotional Side of the Crisis
Crisis Communication III: Involving the Public
Crisis Communication IV: Errors, Misimpressions, and Half-Truths