This research examines the role of collaborative information technologies and their interaction with transactive memory. We simulated a project group where members worked towards completing an interdependent sequence of tasks to reach a common goal. In our experiments, we observed that the change in technology functionalities did not affect group performance significantly although their impact on transactive memory strength was significant. Additional analyses showed that these functionalities can increase the team performance when a dynamic event such as departure occurs in a group. In summary, the role of technology can be unclear in a static group but collaborative information technologies can moderate the impact of a dynamic event on the team performance.
Keskin, Tayfun, "Transactive Memory Structures and Collaborative Information Technology Role in Turbulent Teams: An Experiment" (2010). AMCIS 2010 Proceedings. Paper 42.