I dont mean to criticize after the fact, but might you have just returned the rod to the store you purchaced it from? I have, and am sure many others have also, purchaced a product that they thought would work, and didnt, only to return it to the retailer
That's what I would do too. If this complain is about gun, then I can understand if the store won't take it back. Some people. Just take it back and get it fixed.