The team at A 2 K, led by ANZ Consulting Manager, Sean Twomey, have put together an excellent, thought-provoking paper which examines knowledge assessment and the benefits and process of using skills assessment for benchmarking in the field of design technology.
The paper has a particular focus on the CAD/BIM sides of design and engineering companies, but the process applies to all facets of business. The examples referred to in this paper are based on
Autodesk environments and processes (e.g. CAD and BIM), but are also applicable to Adobe, Graphisoft,
Bentley and similar packages.
In his detailed analysis, Twomey looks at the process of analysing and harnessing assessment data to calibrate goals, to build major improvements and measure progress, with one of the most practical and visible benefits of knowledge management being the ability to facilitate decision-making capabilities. He also considers the challenge of overcoming the innate fear of assessments.
Here's a link to download the white paper.