Chamber talk on 'reshaping'
Jim Pammenter, president of the Certified Management Accountants Society of British Columbia (Canada) and principal of KPMG Management Consulting, will speak to the Canadian Chamber of Commerce on Business Process Re-engineering (BPR) today.
Business Process Re-engineering is an enterprise-wide initiative through which an organisation is dramatically transformed in order to achieve greater cost effectiveness, improved quality and enhanced customer responsiveness.
It involves a fundamental reshaping of operational and management process, organisational structure uses for information technology and the re-orientation of corporate values and culture.
'BPR is often regarded as a fad, or 'flavour of the month', Mr Pammenter said. 'On the contrary, it is a systematic approach to achieving dramatic improvements in cost or service. The introduction of automated teller machines (ATMs) and the conversion of grocery stores to supermarkets were re-engineering exercises, even though the term did not exist at the time.' BPR aims at increasing the probability of success and speeding up restructuring through a disciplined project that focuses on the customer, using technology and the skills and experience of management and staff.
For more information, call Alvin Lee, executive director of Canadian Chamber of Commerce: 2526-3207, fax 2845-1654.