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Computer rage is a heightened physiological response with associated feelings of anger and frustration resulting from (frustration?) using a computer or other complex electronic device. It may result in the physical assault of the computer or similar item, possibly leading to the device incurring more damage than it had before.
Manifestation and causesEdit
Computer rage may manifest itself in verbal abuse and occasionally physical violence towards the object, in some cases violent actions towards the hardware itself, usually either thumping the keyboard, shaking the monitor or banging the mouse on the table/desk.
Computer rage may be caused by distress due to a hardware or software problem which the enraged person is unable to correct.
Tech support personnel and systems administrators may be subjected to customers' anger at a malfunctioning system, commonly including the aforementioned verbal abuse.
- ↑ Lazar, Jones, Bessiere, Ceaparu, & Shneiderman, 2004
- ↑ Sanghera, Sathnam. 1999. "Computer Rage Staff Are Venting their Anger on Workplace." Financial Times (May 28):13. (cited in Best, Joel. How Claims Spread. page 109.).
- ↑ Brinks, 2004
- ↑ includeonly>Cha, Ariana Eunjung. "Repair Teams Try to Calm 'Computer Rage'", The Washington Post, May 1, 2005. Retrieved on 6 November 2010.