Find answers to commonly asked questions about caller ID spoofing and text messaging (SMS) spam.
Caller ID spoofing is the process of purposely changing the caller ID to any number other than the calling number. It causes the telephone network to display a number on the recipient's caller ID which is not the actual originating phone number, and this can make an incoming call appear to be from a legitimate caller when it's not.
Here are a few resources to help you report unwanted calls and caller ID spoofing:
Text message spam is any unwanted or unsolicited text message sent indiscriminately to your mobile phone, often for commercial purposes. It can take the form of a simple message, a link to a number to call or text, a link to a website for more information, or a link to a website to download an application. T-Mobile is committed to fighting mobile spam and encourages our customers to report unsolicited messages to us for investigation. If you ever get a text message that you suspect is spam and you report it, you're helping us identify spammers and the messages they send.
We automatically forward the message and details of the attacker to the Spam Reporting Service (SRS) system for analysis. The SRS is a global system, run by a vendor on our behalf, that helps protect mobile phone subscribers from spam, fraud, and malware. The SRS system is linked to a global database that tracks potential spam messages and helps identify bad senders. The information reported to the SRS may be shared with government agencies that work to combat spam and prevent fraudulent, deceptive, and unfair practices.
If you receive text message spam, follow these steps:
You might receive an error message when forwarding some group text messages or multimedia messages (MMS). If this happens, call T-Mobile Customer Care at 1-877-746-0909.
We use this information to help identify who is sending spam and take appropriate action. There's no charge to report mobile spam. Messages forwarded to 7726 do not count toward your plan. You can also place your number on the Federal Trade Commission’s Do Not Call list at www.donotcall.gov. If you continue to receive spam messages or calls, you may file a complaint with the FTC at the same website.
No. The message and your details are encrypted. Your identity will not be shown or shared.
Partially. You can block text messages using Message Blocking. However, some messages cannot be blocked such as account change notifications, usage alerts, and others.
Here are tips to protect yourself:
Simply reading a text message won't affect or compromise personal information stored on your device. However, if you do open a link or app from a suspicious source, you'll want to take certain steps to make sure your information is safe:
Text messaging (SMS)
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