Social Reengineering Taps Hidden Potential, Value
No longer viewed as a fad or a distraction, organizations are realizing the potential of social business to create value.
Social reengineering is not simply slapping a social component onto existing business processes, but fundamentally changing the way work gets done, solutions are reached, and innovation is stirred. It strips away the hierarchy and bureaucracy that has long been associated with industrialization and replaces it with an open forum of ideas and problem-solving that draws out the best from employees spanning all functions of the enterprise.
The CIO plays a central role in this transformation, since new technology has provided the means for human networks to collaborate more naturally. By providing social tools to employees, CIOs can create a workplace that mines the expertise, passion, and potential of one of its greatest assets—its people—and reshapes knowledge management.
The strategies, practices, and technologies of social business are maturing, as Deloitte Consulting LLP principal Stephen Redwood explains in this Tech Trends video.
Questions? Write to Deloitte CIO Journal Editor