Income Maintenance Technician I
Provides information, coordinates benefits, and determines initial and ongoing eligibility for applicants/recipients of multiple public assistance programs and services within the Eligibility and Support Division of the Department of Human Services. Provides referrals for related resources and services to collateral departments and agencies as appropriate.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives immediate supervision from the Income Maintenance Manager or a professional level supervisor.
- Exercises no supervision.
- Gather, assemble, and review information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, categorical assistance, and/or medical assistance.
- Inform applicants/recipients of the relevant requirements and benefits of program for which they may have eligibility; assist applicants with completing forms; secure documents; notify applicants of appeal rights and procedures in response to notices generated by the computer.
- Approve or deny applicants based upon review of case information, in accordance with state statutes.
- Enter and update case/client information to maintain computer database records.
- Maintain assigned caseload under direct supervision and case review.
- Review monthly change reports for ongoing eligibility, and re-determine eligibility as required by applicable programs.
- Calculate income and resources based on program rules and regulations.
- Perform other duties as appropriate or necessary for performance of the job.
- Basic principles and concepts of human behavior.
- Basic interviewing techniques.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Basic mathematical calculations.
- Perform duties independently without close supervision.
- Determine what information is necessary for the assignment.
- Effectively respond to conflict situations and people in conflict.
- Make difficult eligibility decisions in cases falling outside normal guidelines or criteria.
- Detect errors and make corrections.
- Interpret and apply changes in policy, procedures, rules, and regulations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Two years of experience in a directly related field or in the performance of similar duties and responsibilities such as extensive public contact.
- High school diploma or GED required.
- Bilingual (English/Spanish) skills preferred.
- Possession of, or ability to obtain, a valid Colorado Driver's License.