Kabcenell A, Luther K. Creating a culture of excellence. Healthcare Executive. 2012 Jul/Aug;27(4):68-71.
Changing an organization’s culture happens slowly, and leaders at all levels have the crucial role in changing behavior and culture. A key principle is for leaders to “act” their way into a new culture. This article discusses a theory of creating a culture of excellence based on a catalyst to rethink the status quo.